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Paul

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Everything posted by Paul

  1. Hi there, Not yet but we're planning on supporting alert triggers for automation tasks which will work pretty much like the task scheduler works on a windows machine. It's going to be awesome. -Paul
  2. Hi Jacob, Can you check in the WebApp under the Account -> Devices to see if the phone now displays Yes under the Push Notifications table column? -Paul
  3. Hi Rick, This is coming up in the 6.1 release. I can barely contain my excitement about this . -Paul
  4. Hey everyone, We've released an update to the Android app into the beta channel (you can enrol here) that fixes this issue. Thank you for your support. -Paul
  5. Hey everyone, We've released an update to the Android app into the beta channel (you can enrol here) that fixes this issue. Thank you for your support. -Paul
  6. Glad that I could help ! -Paul
  7. Hi there, Can you check under the Server Admin -> Users & Teams -> select your username -> Details tab -> Check that email notifications are enabled there. -Paul
  8. Hi Alan, Thank you so much for your feedback. I'll pass this to the Pulseway PSA team right away. -Paul
  9. Glad to hear it worked. Enjoy using Pulseway ! -Paul
  10. What happens when you do a validate registration? Do you have any errors in the syslog? -Paul
  11. Hello again, We've just released an update to the Linux agent (v6.0.1) which resolves the registration issue. Can you check again? -Paul
  12. Hi there, This feature was removed from the Pulseway Windows agent as it's coming up as a component of the upcoming automation module update where you will be able to setup custom event based triggers for Tasks. The rules functionality on the agent is now used only for sending notifications based on the conditions you've previously setup. -Paul
  13. Hi there, Please check the /etc/pulseway/config.xml file to see if there is a token attribute to the account tag and also look under /var/log/syslog for some error messages related to the Pulseway daemon. Let me know of your findings. -Paul
  14. We share your pain as all our Android 9 devices are experiencing the same issue. We don't even get notifications from gmail. No response from the email we've sent to android support. -Paul
  15. That script only enables the feature. It doesn't trigger a screen capture. -Paul
  16. Paul

    Register Device

    Hi there, Please login to the WebApp and create your first organization, site and agent group from the Systems -> Configuration page. Then you will be able to register the system. Sorry for the confusion caused, we'll improve our on-boarding experience soon. -Paul
  17. Paul

    Billing

    Glad to hear it's all sorted now. Enjoy using Pulseway! -Paul
  18. Paul

    Billing

    Hi Kevin, Rest assured as the forum moderators do not modify the content of user posts, that's a promise. We moderate the first posts each user makes to prevent forum spam, I believe it's the first 3 or 5 posts. I've reviewed your support ticket yesterday and confirmed that your renewal was processed correctly by our systems and the payment processor has charged the same amount we display on the invoice. Did you not receive my reply? It's possible that your bank has increased the charge by a few dollars because it is an international transaction. You should reach out to them to get this clarified or reply to the support ticket with an extract of your bank statement showing the Pulseway transaction identifier, description and amount. When you submit the question through the web application we do get a support ticket raised, it's just that we don't send out a confirmation. There's no need to dispute the credit card charge, if you feel that you would not like to continue using Pulseway just let me know and we'll issue a full refund. -Paul
  19. We will support newer versions of libssl in the 6.1 release. -Paul
  20. Hi Ian, Rest assured that this issue is not shelved but there's been no progress made on it simply because it's scheduled to be fixed in the next Windows agent maintenance release (it's on the top of the priority todo list). I'll post an update as soon as I have a beta build so you can install it on your affected system. -Paul
  21. Hi Ian, I'm sorry to hear that your ticket is not yet resolved. I've familiarized myself with your case and it appears that it is currently with the development team. Unfortunately the issue is more complex and there's no immediate solution on it. My colleagues from the support team can only provide status updates if they get any from the development team and in this case there hasn't been any progress made. Rest assured that we are looking into the issue. -Paul
  22. Did you put anything in the CustomServerAddress tag? It's possible that the DNS queries are failing. Send me the output of dig ws0.pulseway.com -Paul
  23. You only need to change this line: <Account Username="root" Password="rootroot" UseCustomServer="false" CustomServerAddress="" /> Replace root with your Pulseway username and replace rootroot with your Pulseway password and then restart the Pulseway daemon using this command: sudo service pulseway restart -Paul
  24. Hi geikjo, Thank you for reporting this. Can you please send me a PM with the group name you are clicking? We'll investigate this right away. -Paul
  25. Hi there, Pulseway will only install Microsoft Visual C++ 2008 Redistributable and Microsoft Visual C++ 2015 Redistributable (both x86) if you install the Kaspersky Endpoint Security product via Pulseway. I strongly believe that Pulseway was not the cause of your issues with starting games on your system. I have setup a Windows 10 Pro (x64) VM with all 4 (I couldn't find the 2015 4.0 refresh but I've installed Microsoft Visual C++ 2015 Redistributable Update 3), then I've installed Pulseway and then I've tried running an application that was compiled with the toolset of c++ 2005, then another one with 2010 and then 2013 and finally 2015 and all worked perfectly fine. In order to fully reproduce your case I've also uninstalled Pulseway from that VM and tested the 4 c++ applications and they continued to work. I would have liked to take a look at your system to see what happened but since you've reinstalled the applications and the problem is no longer present there isn't much to be done. I do appreciate that you've responded to this forum thread with the solution that worked for you. -Paul
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