Turned out the issue was on the PC Monitor agent so the beta actually fixed the issue.
Dashboard is just a "dumb" client - in 99.9% of cases all the computers state / info comes from the server so if one computer appears offline it's not the Dashboard that has an issue.
This is going to change as we plan to make the context menu for remote desktop more configurable so all IP's will be shown (including the ability to set the default port and console mode)
The iOS update has been submitted to Apple, should be available in a few days. As well, we hope to release an Android version with VMware support this week with Windows Phone 7 in the coming weeks.
You're welcome. It has to run in the context of a user, PC Monitor runs as a service and due to Session 0 Isolation it won't be able to simply run a UI app. As well, there's the scenario where there's no user session on that computer.
Is the software.exe a console app? If not, it won't run, you will need to define a task that starts the app and run the task from your mobile (it will run in a context of a user).
We are addressing this in the next update, 2.6, already submitted to Apple for review. The 2.6 update will show a list of screens for each user session and it will take into account if a remote session is disconnected.
Remove the HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\PC Monitor key, delete the installation folder and restart. After restart reinstall the app.
For the pre-Vista OS this can be added easily but for Vista and up reading GPU details from a Windows service is not possible due to Session 0 Isolation.