General

It would be nice to have a System status board when users login to be able to show the status of internal systems. This could help prevent tickets from being entered.

I've been using Pulseway for a number of years. Now it's telling me that my subscription is expired. There doesn't seem to be anywhere to login and renew it through the website or the app.

Hello New to the system so please bare with me Is there a function to raise a credit note on PSA at all? I have searched the manual but there is no resource pointing to my question, I assume you cant? Thank you

I would really like to see an outlook add-in that can be pushed through office 365 to all users that would allow them to submit tickets with drop down menus for ticket type, sub-type, priority and description.

Hi. Just wondering if anyone else is unable to login? I get Database Query Exception if I try and log in, and if I try to use my phone or the remote software I get "response is not a well formed XML"

Does Pulseway have the ability to disable/enable auditing policies on a workstation? If so, what would the business use or reason for this be?

I am trying to configure my PSA instance to notify a client from a response via Ticket Note. This makes it easier on our IT Team as it is similar to how our other ticketing system was. However, when I select Add Note in the ticket, the drop-down for From Template never populates. I have successfully created a general response template and a workflow to "notify the client of a note added" using my "general response" template as that email template -- I have tested and is working properly. I have also created my "own" template for a password reset but cannot figure out why the From Template drop-down will note populate with any templates. Unless there is an…

Is there a way to configure a response to a ticket NOT create a new ticket with RE: (whatever the email subject is) Ex. Client sends in an email for support as ticket #1 > agent responds > client responds back and it now created ticket #2 Re: (whatever email subject is)

Hi, to make the work load more equitable can we have a round robin group to assign tickets in a more equitable way please. a lot of time is spent assigning tickets to associates. Michael

Hello, I need the ability to set up ticket templates that only a few members of my organisation can access. For example a "New Starter" or "Leaver" template pre-populates loads of info, saving time for my admin team, but if I give everyone in the organisation access to these templates they will do what people do and attempt to circumvent the admin team. Is this something we can see in the near future? Seems like a simple enough thing to implement. You already have a couple "share with..." options on the template creator menu, perhaps we just expand on this a bit? Thanks

I've been trying to get the cloud backup to work for weeks. I've been going back and forth with Pulseway support and there seems to be no resolution. In my case, no backup has ever even started to work. I've tired different templates, systems, schedules, etc. Every backup stays at 0% and never works even a little bit. I'm going to start attempting to debug the Unitrends application that is responsible for the backup, but I wanted to see if anyone else in the community is having this much trouble.

Can we get ticket templates for users, which are already built by IT for specific issues. These COULD include, printer, PC, or network issues.

Need to search ticket to find work done that is posted in tech notes. We are having issues finding work performed for clients in the PSA search. The issue is that the ticket “Title” and “Details” do not always include the data you are searching for. (ie. When working with a supplier, we get info from them (ticket numbers or data) that we put in a ticket and can not search for.) It would be nice to also search the “Time Logs” – Notes and Internal Notes fields for key words to find data.

We are looking to use PSA but we need a better way of making tickets that as easy to use for our techs on the road. Features such as Location based customer selection for Ad-Hoc tickets Adding signatures to a ticket directly from the app. Allowing the tech to fill in Start and end time for tickets nut just start time and duration. Adding pictures directly from the app. Or a way to do this from different apps probably by using PSA API to send the data to Pulseway. With enough information we're willing to code the app ourselves if this is possible.

Can Pulseway log how much data is going over a certain port for a certain time? I need to collect data for a specific port for a specific time frame on on a Local Windows Server that needs to me migrated to the cloud. TIA

If a Billing Address is entered for a client location, it will overwrite the information that is in QuickBooks when the invoice is exported. Which doesn't sound too bad, except it does not include the company name when it does this. If the Billing Address tab is blank, it keeps the address as is in QuickBooks. Any resolution?

We're looking to leverage the custom fields to add links for external documentation specific to the account or project to records in Pulseway PSA. The only data type that seem suited is "Free text" but then you need to copy paste the link to view it. Can we get an option for URL that creates a hyperlink or button?

The 2 date code formats are insufficient. In Canada we use YYYY-mm-dd as the only official date code and that is not an option. Currently using European as it is close but backwards. Can we get the ability to code it ourselves how we want or more options?

Hello, I have a use case when you have a end user who is setup as a manager of their client portal, to be able to close tickets. Currently they can only add a note, but I need them to be able to close tickets that do not require service since that Manager is managing those tickets for their users.

There are quite a few fields in the ticket screen we don't use and this makes it more cluttered than it needs to be. It also makes it more likely the fields we do want completed sometimes get missed. Can you enable hiding of fields that are not needed in the ticket screen? Also can we edit what fields are compulsory?

Hi folks, Anyone have this issue and know a fix? Maybe I need to update or enable something on the agents, IDK. When using Private Remote Desktop Sessions (new feature); We are using Pulseway RMM On-premise Launch a new Pulseway RDP Session - I provide local computer credentials and get 'Value cannot be null. Parameter name: value' Launch a new Session using Microsoft RDP Client - 'An error occurred while trying to start the remote control session (131084)

Hello, I am trying to make a template when I make a ticket so I can make the template fill in most of the info. Like issue type, prio, assignee and worktype. Where can such template be made since I cannot find this feature

Hi, I wanted to use Pulseway instead of a cloud server for monitoring, trying to upgrade from a free account to a team account but I get the following error when trying to upgrade through the pulseway web UI - I have also attached a screenshot. What do I need to do? I just want to add a few more devices. Thanks, CalvinNT "www.pulseway.com refused to connect."

It would be really beneficial if we could get default from templates for each technician so we can apply our own signatures to the reply without having to select the reply template each time we reply to an email. This way we can have our signatures per technician and automatically apply the signature in our reply box since the existing signature set up applies beneath the entire [AllActivityDetails] placeholder and easily gets buried. Is this possible whilst retaining the email thread? Does anyone else have this set up already and working? We'd love that personal touch on our replies.

I'd like to make a request to add the following to a future release of Pulseway mobile app. We definitely love the mobile app as we can do many things on the go but we are missing a few items that I think would be beneficial: 1 - When viewing your own tickets there is no filter option. Completed, assigned and new are all displayed. 2 - Cannot assign Issue Type and Sub-Issue Type