General

Dear, We have setup the ticket system with email notification to the customer, the content of the note does get forwarded to the mail, however not the addons such as PDF or screenshots, is this possible to add or not?

would be nice to be able to import lists for all drop downs

PSA is lacking a customer facing report / or i cannot find it in the reports . the attached is currently what we email out to clients on a schedule for basic ticket info and system status reports executive_summary_for_gca_of_southern_baptist_churches.pdf

we are currently looking at migrating from Syncro to Pulseway PSA/RMM . but finding some features are missing 1. autogenerated asset tag# 2. print asset tag label function (may a form that we can manually build) from with in the PSA asset or the RMM 3. print asset ticket

This would make it so much easier to tell if it is the users laptop or desktop.

Hey, fellow Pulseway users, I am quickly trying to create a better weekly or monthly ticket report for one of my clients than what is in the pre-canned system reports. I was wondering if any of your could share the reports that you use with me. I'm looking for a well-designed report and sometimes I think I may be overthinking it. I want it to include Contact, Client name, Ticket number, Title, created on, Due Date, Status, Priority, Primary Technician, time spent. I am sure that there are better and more useful reports being created out there. I'm also interested in what data you send to your clients that shows them the work done and the ROI. Any help is …

As a basic request when putting a ticket into a Help Desk system it needs to be required to fill in the Issue and Sub Issue types so the workflows can route the ticket to the correct departments. Without forcing this users do not use it.

Having trouble logging in today? I'm constantly getting Database Query Exception.

I would love the ability to either create a report or have a column that would show who marked a PSA ticket as complete. Currently, I need to go into each completed item to see who marked it complete. Having a report or a column with that information would be a huge time saver.

Hi, I'm importing inventory products using the API. You can set product cost from each supplier and also your sell price (Pricing level). But i can't find any way to set the Cost variable that is used as the actual purchase price: You can put in the prices for each supplier, but how do i use that as the cost for the product? The rest of the values can be set when adding or updating a product using the API Url: "https://server_name/api/inventory/products/" You can GET the Cost by using the API Url: "/v2/inventory/products/{productIndexId}/defaultcost". But i can't find any Url to post and update the cost.

Despite adding additional hardware into our data center in North America, we are still seeing intermittent performance issues. To address this, we will be introducing a new load balancer to the pool at about 11:00am EST today (Feb 16). We apologize to any user affected by the issues over the past 2 days.

I'd like to make a request to add the following to a future release of Pulseway mobile app. We definitely love the mobile app as we can do many things on the go but we are missing a few items that I think would be beneficial: 1 - When viewing your own tickets there is no filter option. Completed, assigned and new are all displayed. 2 - Cannot assign Issue Type and Sub-Issue Type

Please be advised that Pulseway PSA will be unavailable from 00:00 EST 18th Feb 2023 as will be upgrading the database servers used for psa.pulseway.com. We have scheduled this work to finish at 6:00am EST Saturday morning the 18th, but we expect the service to be resumed before then. We apologize for any inconvenience caused.

Our company is in the process of setting up the client portal. However, we noticed if a user selects "My Tickets", Assignee is not displayed or an option to add in the view. Also, if the ticket is selected, Assignee is not displayed under Details. We do have a workflow set up when a ticket gets assigned, the requestor is notified via email but we would also like the Assignee to be displayed in the client portal. How do we make this happen?

We are looking at enabling the Client Portal. I see we can use the built in authentication but does Pulseway PSA support google authentication?

It would be really beneficial if we could get default from templates for each technician so we can apply our own signatures to the reply without having to select the reply template each time we reply to an email. This way we can have our signatures per technician and automatically apply the signature in our reply box since the existing signature set up applies beneath the entire [AllActivityDetails] placeholder and easily gets buried. Is this possible whilst retaining the email thread? Does anyone else have this set up already and working? We'd love that personal touch on our replies.

Can any administrator help me. I have lost my phone i have a new 1 can not log in to my new one asking for 2FA or Use one of My backup codes i do remember the email address but can not log in to that ether Thanks got it working had it on my tablet lol

Hi, I wanted to use Pulseway instead of a cloud server for monitoring, trying to upgrade from a free account to a team account but I get the following error when trying to upgrade through the pulseway web UI - I have also attached a screenshot. What do I need to do? I just want to add a few more devices. Thanks, CalvinNT "www.pulseway.com refused to connect."

Hi Everyone I am assuming the days, hours, minutes under the device name is how long the device has been switched on. I have been looking around to try report and notify us of devices which have been on too long, but I can't find it anywhere. Is this possible? Thank you in advance

If we make an new ticket in our system there is an option called "Source" How can we remove or add items here?

Hello, I am trying to make a template when I make a ticket so I can make the template fill in most of the info. Like issue type, prio, assignee and worktype. Where can such template be made since I cannot find this feature

Hi, We have a Windows server that uses 443 & 80 (Apache). Will there be any conflict if we install pulseway agent? Thanks

Hi folks, Anyone have this issue and know a fix? Maybe I need to update or enable something on the agents, IDK. When using Private Remote Desktop Sessions (new feature); We are using Pulseway RMM On-premise Launch a new Pulseway RDP Session - I provide local computer credentials and get 'Value cannot be null. Parameter name: value' Launch a new Session using Microsoft RDP Client - 'An error occurred while trying to start the remote control session (131084)

Currently we are using the email parser in our PSA which works fine but the tickets page does not update/show new tickets without refreshing the page, is there a way this could be done automatically? I began using an Edge add-in to automatically refresh the exact URL that is the tickets page but now the add-in has been removed from the store I am back into this issue again. I would be very interested if such a feature could be added as we would be able to respond to new tickets much faster this way. https://psa.pulseway.com/react/servicedesk/tickets

There are quite a few fields in the ticket screen we don't use and this makes it more cluttered than it needs to be. It also makes it more likely the fields we do want completed sometimes get missed. Can you enable hiding of fields that are not needed in the ticket screen? Also can we edit what fields are compulsory?