General

I found the following topic from 2015. Our organization started using this in earnest about two months ago, and I just noticed that network printers will not show in the printer module. Why has it been nearly 6 years and this has not been fixed?

Support, I have created a new Organization with the correct Site and Agent Group. No different to my all other Org setup. On my laptop, I can see the new Organization with the Agent. On my PC, the Organization is missing. I've un-installed and installed the Remote Desktop Client and is now on version 8.7.1 My current workaround is using Pulseway Dashboard to access the client remote agent/pc by right-mouse click and Remote Control option. Please advice how to refresh or how I can add the new Organization in my Remote Desktop Client on my PC.

Hi, The default CloudFlare ZeroTrust (Warp) client root cert expires on February 25. We need to push a new Root Certificate to our Windows laptops. We have the new Pem/CRT files. Has anyone figured out a process for doing this in PW?

Pulseway is down. All domains, web and app.

I have 1 Debian computer for which Wake Up works. I have 1 Windows computer for which Wake Up works. Now I have build one new Windows computer on which Wake up Command Failed, while sending a magic package in a differtent way the computer wakes up. Now I have on the first Windows computer Debian installed, Wake up Command Failed, while sending a magic package in a differtent way the computer wakes up. So for all new agent installs, wake up does not work anymore :-(

Hi, How to upgrade an account from pro to team? best regards, Ricardo Barboza

Just curious if this was a new feature? Where is it in the patch notes?

I am a new Pulseway user and looking to change the number of notifications that I am receiving. Where do I go to change the notification levels? Example .... I am getting Normal Priority alerts and do not need them to come throgh. Thank you

I've been asked if it's possible to enable the option for receiving other Microsoft products in Windows Update. I looked at Pulseway's OS patch configuration and don't see an option for this. If I were to enable this option via registry/GPO, when Pulseway does OS updates would it also fetch the updates that this registry key/GPO would enable, or does it ignore those updates entirely?

My experience has not been horrible, but it hasn't been good either. The high pressure that they put on you during calls is definitely not appreciated but I don't blame the sales people, upper management is probably leaning on them pretty hard. Overall, I think I would give them a 3/10. As soon as we can move on we will. Just like others have mentioned on Reddit, We have licensing issues from time to time that we just ignore and they will be restored a few hours later. The RDC isn't very good in a mixed PC / Mac environment. TEST, TEST, TEST, before you become a customer. They are not easy to deal with if you have any complaints.

I've spent an hour trying to figure this out. I am setting up billing automation and it seems to be mostly working except that previously posted SO's are not being invoiced. What am I missing?

We are excited to invite you all to our Product Update Webinar where we will be exploring what's for Pulseway 9.3 and looking ahead to 9.4. Throughout the Webinar we will be discussing: New OS Patching rules including support for CVE/CVSS scores How to automatically distribute file with the new Managed Files feature New Virtualization Discovery, Topology and Management functionality Pulseway keeps on innovating so this is your chance to stay up-to-date with all the latest tools and features. REGISTER HERE

Hi All, We are currently experiencing some unexpected disruptions across the Pulseway Webapp due to a balancing issue with on of our servers. The dev team are aware of this issue and are working to fix it as we speak and we hope to have it back up and running as soon as possible. We apologize for any inconvenience caused. Thanks, Stefan

Hi, we seem to randomly lose the ability to remote onto machines. This is both from the desktop and web client of PW. Where should i be lookong to get a log a troubleshoot this issue? I get a failed to Establish the session."

I have an ad-hoc report that I want to use to give me a list of all the recurring contract details. I can use the column "Service" from the category Finance>Recurring Services Contract Details. But I also want to display the columns "Service Name" and "Description" from the contract. How can I add fields to my report?

Hello, I get Detection notifications from KAS through pulseway. The files are then found to be already in Quarantine Backup. The Status is QUarantined. The Date of the notification is current although the files were quarantined many days before. Deleting the notification results in a new notification. Is there a policy setting to prevent this, if not then how is it handled? Also Is there a setting to expire the Quarantined Backup? To clarify I want notification of the detection and that it is quarantined. But do not want repeated notifications after it is Quarantined

In NinjaRMM, you can set up your end users with a login to the portal and they then have the ability to click on an icon that launches Team Viewer and will remote them into any of the PCs that they have added to their list. Is there a way to do the same thing in Pulseway?

Hi Email Parser works fine and monitors the O365 Inbox. Just wondering if anyone knows if I can add the movement of an email that has been processed by the email parser from the Inbox to another folder? Thanks in advance

I can enable the option in the agent but cannot find where this works? Is this a future feature? VMware Live View

When remote controlling into our office PC's the middle mouse button will not be recognized and there seems to be no input while clicking the middle mouse button. Does anyone know if there is a work around to allow this type of input. This will would be a pretty crucial operation while using certain software that we use while remote controlling each PC.

We are looking for a way to identify a machine when a users calls in. So when John Smith calls, we can see that they are logged into machinexyz

Hey, PW does not work while it asks for renewal of the subscription, the subscription is auto renewal and auto pay - I got an invoice indicting it is payed. I had difficulties opening a ticket, I got it going via email - I still do not have a ticket number and I can not find where I can manage this ticket - please help. It is two weeks now with PW down !

Hi everyone, We apologize for the service downtime experienced yesterday evening. Our engineering team is actively investigating the cause to prevent future issues. All systems are now stable, and no users should be experiencing any disruptions. Thanks Pulseway team

Dear all, remote WOL over internet has suddenly stopped working on two of my computers ('wake up command failed'). On the other registered computers, WOL works without any problems. Would anyone have an idea how to solve the problem? I would be grateful for any advice. Best regards fred

Is there a way to receive a second notification within a timeframe when i allready got one? Example: RAM Usage is 90% and we receive an mail. Nobody had time for the notification and the usage stays high for 2 hours, is there a way to get a second notification?