Remote console randomly not working on all devices.

[Mahesh De Silva]

Hi, we seem to randomly lose the ability to remote onto machines. This is both from the desktop and web client of PW. Where should i be lookong to get a log a troubleshoot this issue?

 

I get a failed to Establish the session."

[Anne]

Hey @Mahesh De Silva

Thanks for reaching out, Apologies for the late reply I have been sick the past few days. You can enable the log for this via Pulseway manager as shown below. 

Please let me know if this helps and if the issues persists reach out to me and I will raise a support ticket in your name

Thanks
Stefan