General

Hi there, This has been happening for a few months but been getting alerts for a Windows Update Pending file operation which requires a reboot to complete, that I don’t seem to be able to clear, as soon as I restart, clear notifications and it returns immediately. I do want to be getting reboot required notifications if windows updates needs it but even if I log onto the machine and manually check windows updates there is no need for a reboot.

Since Pulseway forced an update to 9.7 roughly a week ago connecting to clients has been extremely difficult. Almost 100% of the time when attempting to remote control via the app it sits at "Starting remote control Session..." for about a minute before giving the message in the attached image "Connection timeout while trying to start the remote control session." Sometimes the systems you are trying to connect to will go offline in Pulseway after the failed attempt; however, they are most certainly still online since I can RDP from systems right next to them that I also happen to be connected to via Pulseway. They will come back online in Pulseway a minute or two later a…

I removed managed updates from a client who is attempting to upgrade to Windows 11. It's been about 20 minutes, I've restarted the Pulseway service, but I still get an error saying that "Your organization manages updates on this PC". How long is it supposed to take before the policy updates on the computer so I can upgrade it to Windows 11? Or is there a way to force a policy update from the computer?

Hi Folks, Just making sure I'm not the only one still having problems since the outage earlier today? - My mobile app is showing me computers as not powered up, but I know they are up. People are looking for support, I tell them to turn on their computer and they are already on. - I tried to install Bitdefender, the options are: - Don't have the plus sign to add anything - Only option is Webroot - I select Bitdefender, make my selects and when I click Install, screen flicks and I'm back to the Web login page. Thanks, Craig

Pulseway is down. All domains, web and app.

Good Day, Does anyone else have an issue with the bottom panel missing on any of their Windows 11 agents? I cannot access the "Click here to allow changes", "Import Settings", "Export Settings" or the Knowledge Base buttons. I am seeing it on other agents. We uninstalled the Pulseway agent several times, deleted the program files and even cleared the Registry PC Monitor password values and even after re-installation it does not re-appear. Can anyone tell me if there was a change in the agent or something that needs to be done to restore visibility, thanks.

Hi, apologies if this has already been asked but I couldn't find a direct answer/fix for this myself. Essentially, I have reinstalled Windows on one of my machines and rebuilt the machine itself (hardware wise). When I download the manager onto it, I go to register the system and it accepts my username and password but tells me that there are no "agent Groups" available and so prevents me from registering it. I didn't have this issue when I installed pulseway the first time around on this device (before I had to totally reinstall win 11 to fix a weird bug that had crept in) I am using a free account and so have removed the previous iterations of pulseway for this mac…

I have 1 Debian computer for which Wake Up works. I have 1 Windows computer for which Wake Up works. Now I have build one new Windows computer on which Wake up Command Failed, while sending a magic package in a differtent way the computer wakes up. Now I have on the first Windows computer Debian installed, Wake up Command Failed, while sending a magic package in a differtent way the computer wakes up. So for all new agent installs, wake up does not work anymore :-(

Hi, The default CloudFlare ZeroTrust (Warp) client root cert expires on February 25. We need to push a new Root Certificate to our Windows laptops. We have the new Pem/CRT files. Has anyone figured out a process for doing this in PW?

Hi, we're running our Admin sessions for Pulseway on a Windows Server 2022 Remote Desktop Server with Microsoft Security Baseline installed, and the Servicedesk Admin Users are running as "normal" users in Windows without administrative privileges on the Windows Server / RDS Session Host. What is the functioning way to deploy the Pulseway Remote Control App (Version 9.7) in this scenario? Here's what we've tried: Install the RemoteDesktop.msi with a user with administrative privileges, "for all users" -> in this case on starting a Pulseway Remote Desktop Session an elevation prompt appears - but since our Servicedesk Admins do not have administrative rights on …

Dear all, remote WOL over internet has suddenly stopped working on two of my computers ('wake up command failed'). On the other registered computers, WOL works without any problems. Would anyone have an idea how to solve the problem? I would be grateful for any advice. Best regards fred

I use Bitdefender through Pulseway. To properly remove Bitdefender from a device, you have to change the device's policy and remove the AV agent, and free up a Bitdfender license. What would you do if the device is broken and can't turn on anymore to get the license back?

Hi everyone, We apologize for the service downtime experienced yesterday evening. Our engineering team is actively investigating the cause to prevent future issues. All systems are now stable, and no users should be experiencing any disruptions. Thanks Pulseway team

As of 12:05 UTC Sept 18, 2024, Pulseway is down. All domains, web and app.

Is Pulseway working. In a middle of a migration and I can’t get into anything.

Send an automatic email alert to the administrator whenever a user initiates remote control of a specific computer.

Pulseway; Bigger and Better Than Ever! Our latest and greatest update, Pulseway 9.8 is all about leveling up automation and remote control features and enhancing your monitoring and management capability! Check out a few of the main highlights of what Pulseway 9.8 has in store: 🎥 Remote Control Session Recording: Record remote sessions manually or automatically for Windows agents, with shared or private sessions supported. Stored locally, but optional scripts allow uploads to Azure or AWS. 🤖 Automation Boost: Now, execute a workflow from within another workflow for powerful automations! Plus, you can import/export workflow (.flw) files to share with other P…

Hi I have updated my computer and are having problem that is strange to me. I can shut down my computer, i can send message. But i can't start it. Why is that? I've noticed that my computer has gotten a new internal address, the last number was 2 before and now it's 3. Can that couse any problems? I've gone through the BIOS to wake on lan and every settings that can be important here but still no go. PLEASE help me.

Hi, I am a new user and I can't find any info about this. Firstly, I need to get a report of all the installed apps on a single machine. Looks like I can only target a class of machines? Secondly, once I get that list, I need to be able to set a profile so only approved apps can launch, is this possible?

Hi, Is it possible to configure PC Monitor to send an email notification when a connection on a certain port in established, for example when an RDP or FTP session is established

Pulseway Masterclass - AUG 29th | 10AM EST | 2PM GMT | 3PM DUB Hey Everyone, Join us on August 29th for our live RMM masterclass where we will be taking you through how Pulseway RMM can help tackle any task, from Automation to Patch Management! You can save your seat here And be sure to bring any an all questions as we will also have a live Q&A session too!

I've lost access to my account as my phone where I had my 2FA backup code was destroyed. Is it possible to restore access to my account?

Hi Everyone, So as of today Pulseway 9.7 will be available for all Pulseway customers and we cant wait for you all to test it out! With 9.7 our main aim was to enable users to do more with less clicks, making it even easier for you to manage your IT environment and saving you time and money. With that being said lets dive into the power that Pulseway 9.7 offers! 1. Patch Management Like Never Before: Enhanced Approval Workflow: Dive into our new Patch Status page where you can approve, reject, or simply stare in awe at the neatly categorized patches—now with tabs for Pending, Approved, Rejected, or All Patches. Detailed Insights: Every patch now …

Hello there, I am new to using Pulseway for managing IT infrastructure remotely; and I am looking to optimize my use of the platform to enhance efficiency and effectiveness in my role. I am managing a mid sized network of servers and workstations across multiple locations. I have set up basic monitoring and notifications; but I am excited to delve deeper into Pulseways capabilities; particularly in automating routine tasks; enhancing security; and improving system performance. Could anyone share their experiences or best practices in the following areas? What are some effective automation workflows you have implemented using Pulseways automation featur…

Hello there, This is my first post after just joining this discussion, so please forgive me and provide kind assistance if I have posted to the wrong subsection. I am new here but a real enthusiast and loving😍 this community so far. I have a background in teaching coding and in education and feel I could help with documentation, at least for starters. As a new member in this forum and wish to share and gain some knowledge. I am looking forward to create my own discussion to resolve my query and gain some knowledge though I have taken part in various discussion which is definitely helped me a lot. Also in what category should be taken depends on what fa…