General

Hi, Is it possible to configure PC Monitor to send an email notification when a connection on a certain port in established, for example when an RDP or FTP session is established

Hey Guys - First, I love your product - especially the iPad interface. Thanks for the constant updating and addition of new features! I have a question about something that I've tried to locate, but don't know if it's offered. It would be an incredible feature if so... On my home server, I run a few python-based webapps as well as a few other services. Most of these all write to individual text-based log files (one or more) which are in various paths on the PC. Is it possible to set the Pulseway agent up to monitor a log / text-based file in a specific path - and/or - all log / text-based files in a specific path? If so, great! If not, below are the t…

Hi, Has there been any discussion on whether its possible to use Pulseway to prevent devices from upgrading to W11? I can't find anything in the forums. Is anyone using pulseway to manage this update and if so how are you going about it? We're on day 1 of considering this so way behind where we need to be. We have a large proportion registered in intune so we can manage those devices in there. But we also have a lot of standalone devices and pulseway may be our best bet. thanks

Hi i can receive alerts if had a power interruption in my house ( PC) my Pc is connected to a APC ups controlled by windows

So, I'm currently dealing with a pretty urgent issue that unfortunately, I am at the mercy of whenever the devs look into it. None of my tasks will run which means I'm dead in the water for a lot of my custom automation. This is terrible. I assume based on talks with staff over time, that these are something like VPS instances that area spun up? I asked regular Support to reboot my instance for the sake of it as scripts run, but tasks to control them do not, they just immediately say skipped. It's amazing what reboot can fix at times, and then Support can dig in later to figure out what happened, if the reboot works. But I was told no can do, only devs have ac…

Dear All, I'm having some trouble trying to run Windows Powershell commands via PC Monitor (Android App). When I send any command, I get back the following message: "An error occurred when loading the system Windows PowerShell Snap-Ins. Please contact Microsoft Support Services." This is displayed in the PowerShell terminal window inside the PC Monitor app. Has anyone seen this problem before? Or have any ideas how to fix it? I'm running: - one Windows Vista Home Premium SP2 machine. - one Windows 7 Starter machine. I get exactly the same error message when attempting to send commands to both machines. They both have the .NET framework that c…

Hi All, I tried to search the forum/site for an answer to this so please forgive me if I missed it. Can anyone explain the difference between the Pro and Team versions of Pulseway. I near as I can figure the Pro version does everything I need. My set-up is a simple 10 system small business set-up. I don't require any 3rd party services like Connectwise, AV or backups, etc. So what else does the Team version offer that the Pro does not? Thanks, David

Hi I have a four computers on my account. I tried to log onto the PC Monitor website this morning, where I got this error message "access to this service is limited to active subscribers only". The client software is working (PC Monitor Manager) OK and I am receiving notifications on my phone. PC Monitor Dashboard has also stopped working. I do know my subscription has run out but I understand you can have up to 5 computers free for personal use. James

Sorry if this is in the wrong place guys - I couldn't find a dedicated area to your PSA application so figured I'd stick to the general enquiries. Is anyone able to clearly tell me how Pulseway's new PSA solution integrates with RMM? As far as I can tell, so far all that happens is tickets can be automatically raised by RMM notifications. Haven't done a deep dive yet, but I can't even see where a ticket would be raised against a particular enduser/client/company? Is there any other functionality available that I'm not seeing? Appreciating the solution is new, I feel like there is a heap of potential here that hasn't yet been unlocked. For example, it would …

Maybe someone can shed some light on this. Using the PSA system, I have gone several times now into the Service Desk module, selected hardware assets and assigned them to their respective clients. Every 24 hours or so, as I am entering in tickets and trying to assign a hardware asset to those tickets, I am finding that a bulk of the hardware assets are reverting back to my company as the client asignee. I have have to repeatedly go back and re-assign those hardware assets back to the clients. Besides the colosal waste of time, it makes me wonder if any other information is not being retained in the databse. Any clue? Shawn

Hello, When we create a note from the webapp, we have a business process that notifies the client that a note has been added to a ticket, however, when we create a note from an email, it gets added to the ticket, but a notification doesnt go out. How can we configure a business process that emails a client a notification that a note has been added to the ticket (by email)? Thank you, dp

Is there a subforum for the PSA product? I'd be great to have a central place to connect with other users that utilize the offering. Thanks, -Chris

Hello All, Is there any feature available in Pulseway to get notified when the UPS is faulty/lost connection. If yes, Could you please provide me the steps to configure on our pulseway system. Many Thanks raagi

Hello. Just started with Pulseway.... I have several ipFire firewalls that I need to monitor. I have already "tried" a little myself. However with moderate success. SNMP? SSH? I must say that I don't know anything about SNMP. Also I don't know the possibilities... Therefore... to come to a result... - Does anyone happen to have the ipFire - Pulseway constellation in use? - Can someone help me directly? - I would want to pay for the performance! Gladly! I would like to have a solution! # Questions - Is the system online? 5 minutes - alarm - What is the core version? (cat /opt/pakfire/db/core/mine) - CPU, RAM, HDD --> nice, but not necessary. …

BitDefender: In-product trial set-up, purchasing and provisioning now available We have made it easier to quickly get the EDR protection you need by making it possible to trial, purchase and provision Bitdefender AV, including EDR, from within the Pulseway RMM. Users can set up a free trial from the AntiVirus section of the WebApp, then purchase directly from the billing section. The new license can than be provisioned directly from the WebApp as well. Remote Control for macOS Performance Enhancements We have launched an improved Remote Control engine for macOS that delivers speed and performance enhancements. The latest release also introduces support for m…

With the 8.8.9 Linux Agent, you can now install Pulseway on ARM64-based devices (Raspberry Pi 3 and 4).

Exciting Updates with Pulseway 9.4: Dive Deeper, Automate Smarter, and Control Better! Hey IT Heroes! 🌟 We've rolled out some significant updates for Pulseway 9.4 that we believe will be game-changers. Here's a detailed breakdown: 1. Advanced Templates📊: Full Control: Our new module empowers you to decide what data you report, its presentation, and format. Tailored Reporting: Use our library of templates or craft your own reports from scratch. Branding: Customize the look and feel of your reports to align with any branding guidelines. 2. Enhanced Automation⚙️: API Call Workflow Action: Introducing webhooks to help you interact with apps …

PULSEWAY 9.5 IS HERE - AND WE HAVE SOME KILLER FEATURES IN STORE Join us on February 20th for our live webinar where we dive into the details of Pulseway 9.5 and showcase some amazing new features that you are bound to love! SAVE YOUR SEAT HERE: https://event.on24.com/wcc/r/4486126/71980A04FE5F5239EF3BB12BC3896CEC?partnerref=cmng_st_rd_9.5amweb

🚀 Pulseways Policy Management Engine Revamp: A Game-Changer for IT Pros! Hey Everyone! Pulseway 9.5 is here and we are starting off with a bang as the latest update is nothing short of a revolution, bringing a slew of upgrades that promise to make your life easier and your systems more secure. Here’s the lowdown on what’s new and why you should be excited: 🎯 Precision Targeting in the Policy Editor: No more one-size-fits-all. Tailor your policies with sniper-like precision directly in the editor. Say hello to seamless Selection Previews and goodbye to manual hassles. 🌍 All Organizations, Now in One Place: Managing policies across organizations just got a …

Pulseway 9.6 is Here to Transform Your IT Management! 🚀 Get ready to scale your IT operations with Pulseway's latest release, version 9.6! We're bringing greater control and extended capabilities over a vast array of devices, making your IT management smoother than ever. Here's what's new: 👀 Enhanced Device Monitoring: SNMP Monitoring: Set alerts based on value changes, introducing Context Targeting within root Policies for precise tracking. Service Monitoring: Notifications for missing services on Windows agents, with updates for other platforms coming soon! 🔧 Robust Patch Management: Stay informed with notifications for pending patches, …

Hi Everyone, So as of today Pulseway 9.7 will be available for all Pulseway customers and we cant wait for you all to test it out! With 9.7 our main aim was to enable users to do more with less clicks, making it even easier for you to manage your IT environment and saving you time and money. With that being said lets dive into the power that Pulseway 9.7 offers! 1. Patch Management Like Never Before: Enhanced Approval Workflow: Dive into our new Patch Status page where you can approve, reject, or simply stare in awe at the neatly categorized patches—now with tabs for Pending, Approved, Rejected, or All Patches. Detailed Insights: Every patch now …

Pulseway; Bigger and Better Than Ever! Our latest and greatest update, Pulseway 9.8 is all about leveling up automation and remote control features and enhancing your monitoring and management capability! Check out a few of the main highlights of what Pulseway 9.8 has in store: 🎥 Remote Control Session Recording: Record remote sessions manually or automatically for Windows agents, with shared or private sessions supported. Stored locally, but optional scripts allow uploads to Azure or AWS. 🤖 Automation Boost: Now, execute a workflow from within another workflow for powerful automations! Plus, you can import/export workflow (.flw) files to share with other P…

Good Day, Does anyone else have an issue with the bottom panel missing on any of their Windows 11 agents? I cannot access the "Click here to allow changes", "Import Settings", "Export Settings" or the Knowledge Base buttons. I am seeing it on other agents. We uninstalled the Pulseway agent several times, deleted the program files and even cleared the Registry PC Monitor password values and even after re-installation it does not re-appear. Can anyone tell me if there was a change in the agent or something that needs to be done to restore visibility, thanks.

I have been using Pulseway for a long time on my servers and VMs. I am implementing a Mobile Workforce using Windows 8 Tablets for my Technicians and I'd like to track them using Pulseway. The tablets are Wifi only, so when they are truly offline because they aren't connected to a wireless network, then the offline indication would be correct; however, when the screen falls asleep the device apparently puts the Wireless Adapter into a low-power state that closes the connection to the Pulseway servers, and they are shown as offline. I have read that programs can request that Windows not do this, and allow the program to maintain its connection (e.g. Streaming media se…

Hi Folks, Does anyone know how to obtain a valid subscription in order to use the Pulseway Dashboard? I have version 4.6.2 installed but I get a scrolling message along the bottom of the screen saying that it needs a valid subscription. Thanks in advance. JPC