General

We get notifications of systems going off line and they generate a ticket in the Pulseway PSA ticketing system. But if that system comes back on-line and shows a normal status, it does not automatically complete or close the ticket out. Right now we have to manually go in to each ticket and close these tickets. Is there a way that the system can automatically close these tickets when their status changes to normal?

Hi Everyone, Can you please help me, how to close an application or background processes using pulseway? Thank You Ashok

We want to change the general password . Do we have to change at all clients the password or it will be automatically updated ? We have 111 clients in use ... Thanks for help

Once a Pulseway chat session ends - are there records or reports kept of each conversation?

I've installed Pulseway onto 3 machines of mine. 1 Windows machine, 2 Linux machines. I'm able to start a remote session to the Windows machine, but cannot to either of the Linux machines. Is there something in the config.xml file that I missed? Thanks!

hello i have problem with this i need to turn on my pc when i am not home it work only when my phone connect to the same network (router) with pc i can`t turn on my pc when i use gprs or another wifi network with my phone

Hello, I would like to be notified when a particular event is logged in the Windows Small Business Server/Operational log. However, when setting this up in PC Monitor, there is no check box to select this particular log. Am I doing something wrong? Or does PC Monitor just not recognize this particular log? Is there any way to do what I am trying to do? Any help will be appreciated. Rick

After installing some new software (not related to Pulseway) a reboot was required. As it happens, the server went down and no notifications were sent out. Looking at the Pulseway manager it looked like it was monitoring the server, however i got NO notifications about the downed server. When i ran a service pulseway restart... i quickly got a notification that the server was on-line. That seemed to resolve the problem. My question is why does Pulseway not automatically do a restart when the machine is rebooted? Is this something i need to do every time a server is rebooted? I use Jenkins when i need to run mass jobs on our servers. Should i create a job that …

Is the "Enterprise Server SB Edition" only for the Microsoft Small Business Server edition or is it just how you named the package? meaning you can use it as long as you stay within the 50 servers?

Can u make Group Fore osx

Please help me here I am certain all my setting are correct I have 21 other servers working perfectly on the same network.

I have been administrating my company's pulseway account for 4 years. I am starting to get request from upper manegment that they want to be able to look threw the webcam feature at remote locations. I have 4 different groups setup with local and remote users servers EXT.. Is there a way I can give access to a user certain options and certain groups to access. I only want him to see the remote group and not servers and local users. Including owners, CIO, CEO and CFO local information. But I don't want to give them my administrator information.

do the linux version still work on osx ? ( osx 10.7.2 )

Hello people! Its possible to configure a notification by mail when a script runs, with results? I have some scripts that I use with windows schedule task, but if I will configure a email notification I have to configure a lot of dependencies. So I want to use the automation from Pulseway to run this scripts...

hi we have a folder that need to be configured to send out a notification then a new file is created in a specific folder to our boss, how can that be done without creating a new account in Pulseway i see a that this can be done but , not possible to choose to and a specific mail adress Best regards Tommy Rihu

hi there, do we know when/if there will be a reporting function to have some sort of graph the measure disk space usage for servers/groups? thanks gary

Hello, Is there a way to MANUALLY open a ticket from within the RMM? Since Pulseway doesn't offer "round trip ticketing" where a ticket can be automatically opened and closed by the RMM (if a ticket is opened automatically, then resolved from within the RMM the ticket is automatically closed) we are trying to reduce the "signal to noise ratio" by only having critical issues automatically open tickets in the PSA. However, since we do our billing from the PSA, I would like to have our techs be able to open a ticket by clicking a button on a device or alert in the RMM so a ticket is opened in the PSA with the pertinent information auto-filled and a timer started.…

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What is the proper way to disable a system from running network discovery probes? I no longer need device discovery on a network, and have removed the system from being designated as a probe, but it is still running scans daily via 'C:\Program Files\Pulseway\Probe\Nmap\nmap.exe'.

Hi Just taken on a client with laptops that have encrypted hard drives. They need a password when starting up so does anyone have experience/ideas with regards to remote support and monitoring. I use Pulseway to apply Updates, for example, in an evening but with many needing restarts I'm then unable to check all is well before the start of the next working day. Cheers, Andy

Hello, we want to use Pulseway to monitor our complete IT infrastructure (~65 linux server, ~25 window server, 120 wlan access points, multiple snmp devices, 13 different locations around the world) While testing the software we hit some problems/questions. I hope someone can give us feedback to the following points. If the thread is in the wrong subcategory please move to the correct. General questions - Is the any possible to create/write our own plugins for linux? Or only windows? - Is there an german distribution/support? - For the Windows client is the documentation nearly perfect, is there any documentation for Linux client? - Is there a way to put groups in …

Hi all I'd love to see a way to exclude certain patches from alerts and reports. More specifically Windows Defender and Windows Malicious Software removal. Since we use Webroot, Defender is not needed, yet every single day all my systems are showing at least 1 missing Important update (Defender). It is therefore virtually impossible to create a report with a good overall score. It also creates too many notifications. It would be great to have some sort of override options to be able to exclude certain patches.Or maybe we can separate critical and important alerts in notification, as right now they are treated the same. Another example, we have a production …

It might be good to create a Scripts section on the forum so that the members can share / exchange scripts etc.

Good morning, Being a satisfied user of Pulseway, I still have a few questions: How do I monitor the Ashay Backup (version 6)? I’d like to know whether the backup succeeded or failed. Is it possible to monitor the internet speed? How do I configure that? Is it possible to monitor Backup exec? How do I configure that?

Will activating a device in Patch Management override the default behavior on the target machine? IE, if the client is set to receive all updates automatically and the policy is set to only check once a week will it stop the updates defined in the client without manual intervention? I assume that's the purpose but just want to be clear. What if updates are configured by GPO? Will it still override? Thanks