Jump to content

BitDefender: Endpoint deployment and management


Jamie Taylor
 Share

Recommended Posts

  • Staff
Deploy BitDefender antivirus to your endpoints with just the level of protection you need, all with one click. Additional In app support for Bitdefender Endpoint Detection and Full Disk Encryption further strengthens your security.

deploy-bitdefender.thumb.png.9bbc9a4dd801e09ab1dfad1dd67b5526.png

 

 
 
Link to comment
Share on other sites

Hey Jamie,

Editing my post.  I've found where this is at, but  I have Bitdefender through Pulseway deployed on my clients, but this was before any integration.  How do I get my current ones to link up and show in Pulseway?  Also, are we able to make Bitdefender policies in the Policies section of Antivirus?   

Edited by Mark G38
Link to comment
Share on other sites

So, how does this work? We've been waiting for this for well over a year now.

I just found out where it is, went to go and deploy to a test system, and find that "install" is greyed out and unclickable, no matter what I do? Am I missing something here?

Link to comment
Share on other sites

  • Administrators
On 9/24/2021 at 4:30 PM, Mark G38 said:

Hey Jamie,

Editing my post.  I've found where this is at, but  I have Bitdefender through Pulseway deployed on my clients, but this was before any integration.  How do I get my current ones to link up and show in Pulseway?  Also, are we able to make Bitdefender policies in the Policies section of Antivirus?   

If you send the install command to your agents it will detect an already installed Bitdefender endpoint or it will install it if it's not present. Bitdefender does not allow 3rd party applications to edit policies at this moment.

8 hours ago, 180DegreesIT said:

So, how does this work? We've been waiting for this for well over a year now.

I just found out where it is, went to go and deploy to a test system, and find that "install" is greyed out and unclickable, no matter what I do? Am I missing something here?

Check to see that you don't have an antivirus policy configured under the Server Admin -> Configuration that disables manual antivirus management.

5 hours ago, Misha said:

cant find it at all..

WHERE??

First start the Bitdefender trial from the WebApp -> Antivirus -> License (if you haven't already done so) and then from the WebApp -> Antivirus -> Agent Status you can deploy the antivirus endpoint.

-Paul

Link to comment
Share on other sites

Ok.. so considering that Kaspersky will no longer be supported we are trying to migrate all our customers to BitDefender. The problem starts here because we activated a trial for testing purposes but we can't see any BitDefender in the server admin area or the antivirus menu.

Link to comment
Share on other sites

  • Administrators

Hi Dragos,

Under the WebApp -> Antivirus -> Agent Status you should see BitDefender listed for Windows Agents. If it's still not showing up, try logging in again into the WebApp.

-Paul

Link to comment
Share on other sites

5 hours ago, Paul said:

If you send the install command to your agents it will detect an already installed Bitdefender endpoint or it will install it if it's not present. Bitdefender does not allow 3rd party applications to edit policies at this moment.

Check to see that you don't have an antivirus policy configured under the Server Admin -> Configuration that disables manual antivirus management.

First start the Bitdefender trial from the WebApp -> Antivirus -> License (if you haven't already done so) and then from the WebApp -> Antivirus -> Agent Status you can deploy the antivirus endpoint.

-Paul

 @Paul I am also unable to install.  I pick Bitdefender and choose the company, check off the options (which btw, will not allow me to select EDR even though I pay for EDR), but then when I try and click Install, the mouse just turns to a denied symbol basically.  

I also looked under Server Admin - Configurations and see no setting that would disable manual AV install.  In fact, I've never seen this under that section, ever.  I went back and reviewed my policies as well as making sure there was nothing under AV policy section either. 

Edited by Mark G38
Link to comment
Share on other sites

On 9/27/2021 at 12:00 PM, Misha said:

ok, found how to install. but... for some reason, even we have hundred istalled BitDefenders, in PW it still shows 0/600... 

I am seeing the same issue, along with 2-3 other issues around this.  I was told they will be fixing the issues by end of week.  

Link to comment
Share on other sites

We have an ongoing subcription to Bitdefender through a partner and 75% of our estate is managed through this. Is there anyway I can integrate an existing Bitdefender Subscription? Or is this module purely for subscriptions purchased through pulseway?

Link to comment
Share on other sites

Juste Ordered 30 BitDefender via Pulseway dont find the way to deploy to my customer base.

Please update urgently the way of work we are starting to remove Kaspersky .

 

Regards

 

John

 

Link to comment
Share on other sites

Hi Paul / Pulseway Team.

Still blanked out for us, but i believe this is because we haven't signed up for the "Bitdefender Trial" - we've been paying for BitDefender / Gravity Zone through pulseway for over a year now, and it doesn't show on the dashboard.

Can this be implemented?

Link to comment
Share on other sites

  • Administrators
23 hours ago, JohnBe said:

Juste Ordered 30 BitDefender via Pulseway dont find the way to deploy to my customer base.

Please update urgently the way of work we are starting to remove Kaspersky .

 

Regards

 

John

 

A simple logout and login again should do the trick, can you confirm?

2 hours ago, 180DegreesIT said:

Hi Paul / Pulseway Team.

Still blanked out for us, but i believe this is because we haven't signed up for the "Bitdefender Trial" - we've been paying for BitDefender / Gravity Zone through pulseway for over a year now, and it doesn't show on the dashboard.

Can this be implemented?

Yes, that is the case. We will be migrating the license into the new system in the upcoming days.

-Paul

Link to comment
Share on other sites

On 9/27/2021 at 11:22 PM, Mark G38 said:

 @Paul I am also unable to install.  I pick Bitdefender and choose the company, check off the options (which btw, will not allow me to select EDR even though I pay for EDR), but then when I try and click Install, the mouse just turns to a denied symbol basically.  

I also looked under Server Admin - Configurations and see no setting that would disable manual AV install.  In fact, I've never seen this under that section, ever.  I went back and reviewed my policies as well as making sure there was nothing under AV policy section either. 

Did you get this resolved @Mark G38?

Still showing a deny symbol for us too.

Link to comment
Share on other sites

8 hours ago, 180DegreesIT said:

Did you get this resolved @Mark G38?

Still showing a deny symbol for us too.

Not yet unfortunately.  I've had a ticket open with support for almost 3 weeks now.  They did fix the ability to click install, but still can't select the EDR module.  

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Similar Content

    • By Mark G38
      Let me start off by saying this is not meant with any kind of hate or ill will.  I very much love the Pulseway product overall, and I have been using it for a quite a number of years now.  I very much want to see Pulseway continue to improve and catch up to a lot of the other RMMs out there by addressing some obvious "misses" with certain aspects of the software.  This is going to be a bit of a novel but I hope the Pulseway staff and the community give it a read and feel free to comment, add suggestions, etc.  The below items are too much to put into a bunch of separate feature requests. I apologize in advance if this is too much in one spot  
       
      Interface/Web UI:
      Ability to completely remove or hide default scripts. Should also be able to delete individual ones within the default section. Ability to adjust script level permissions. There are some scripts I have written such as an MDM remote wipe type script that I want to be able to access within Pulseway if needed, or one of my higher tiered consultants but not my lower tier. I should be able to assign some sort of permissions to scripts to hide/show them based on security group, level, or team. A full inventory of the machine should be performed by the agent and visible in the web portal. This is a basic function of every other RMM I've used. I should be able to see all services on the machine, just like Pulseway looks at all applications installed. Services should then be selectable to be managed or not, or allow the ability to manage them right from that screen. Windows Updates - We should be able to easily see a list of installed updates on the machine without having to go back through Patch Policy History. The list could easily be populated on the Windows Updates section that Pulseway currently has. Dashboard - Needs more adjustable widgets. Patch status should be available as a dashboard widget with the ability to drill down to site/customer or filter for those things when creating the widget. PowerShell Console - Should be able to press up or some other key to be able to access, select previous inputs from that active session. Scopes - From the Scopes creation page, we should be able to then click on the Scope and see all the machines that the Scope includes.  This would be a much easier and faster way then having to go to Systems and then select the Scope and drill down that way.   Exclusions - We are unable to create exclusions for alerts.  The answer is to move the machine to it's own group, and apply a new policy to that machine.  This is certainly not ideal as 1, if you logically group your machines together, then splitting one out is a mess and even more importantly, then more policies created, the more you have to worry about going in and updating them when you want to change 1 thing. The less policies that have to be maintained, the better.
      Scripting:
      Input Variables - My single biggest issue with scripting currently is the lack of usability with the current custom input fields. It takes more time to click add/edit and input what is needed into the UI, then it does for me to just declare the same variables at the start of my script when writing them.
      Have script input variables work as environment variables, and they can be filled in at the time of script run. So if I have script to search for something by date range, I can create 2 input variables, Start & End, and leave them blank. When I got to run the script, it pops up a window with the available custom input variables allowing me to fill them in at that time. Here is an example of a popup window at the time of run for another RMM tool I've used. All these variables are declared in the script as $env:customvariablename, and then inside the RMM portal, at the script creation screen, they are entered in, much like you can with Pulseway, and you can select the type of variable. Variable value, Boolean, selection (dropdown). Whatever is selected/inputted at the time of ran is simply passed to the $env:customvariablename that corresponds to that input variable. I've shown the 3 areas of how this works to show the complete idea behind this in the attachments. Site Variables - Pretty much the same concept as above, except these are created at the site (customer) level instead of the script level. They are called in the same fashion as above. This would allow for much greater flexibly around scripting as many clients have license specific software that needs to be installed and being able to set a site(customer) level variable that gets pulled automatically when the script runs, would allow for 1 script to be made and ran across multiple clients at a time without having to edit the script or make copies with the unique license key for each. It would simply read from the site variable when running and insert whatever is in that site variable field. Output of scripts (the content) in the push notification or email alert. If I schedule a task to run on a recurring basis and I get a failure notification, being able to see why is incredible helpful. Or, even if it's a success, there are plenty of use cases why seeing the output is needed. If I'm running a script to collect xyz info across multiple systems, being able to easily see that in a central spot on the notification or email is imperative. I shouldn't have to log into Pulseway and check each machine or check the task and look through the report. Tasks - We should have the ability to schedule tasks to run much more frequently that once per day.   I would like the ability to run a custom script that checks for something specific let's say, once an hour, which then writes to a custom event log that I then have Pulseway set up to trigger an alert from.  This would be helpful in creating plenty of custom alerts based on Event Log errors but once a day is not frequent enough in some cases.  The ability to select multiple machines and run a script against them on the fly without having to tag them or create a scope and run a task.  When a task is completed and you are viewing the results, it would be awesome if you could click the machine and go right to it from there.  It's a little cumbersome to be viewing the results of a task, specifically looking at ones that failed, and then having to click out of the report and go drill down to each failed machine.   Workflows
      As I understand it, the entire workflow idea works around something that generates a notification. This creates a big issue with workflows in the sense that, we are limited to whatever Pulseway deems an acceptable "condition" or filter. What would make workflows amazing, would be essentially turning them into "custom monitors". What I mean by that is I create a script that let's say reads some random programs event log because my customer needs to know when this particular software generates a specific error, (and no, it doesn't write this error to any event log). There is no built in way to approach this with Pulseway. If I could simply create a workflow and choose to run a script as the initial item, and then based on the exit code of that script, do other things from run a script to fix, generate an alert to my team so someone can go in and look at what is causing the error and resolve it, etc. I could apply that workflow to any systems I wanted, and set it to run every 10 minutes, an hour, whatever, and when it detects the event, again, based on how the script was written, it triggers the workflow or the alert. As in the example above, if I set it to run every 30 minutes and look for "if error exists", if it does, it then creates an alert so that myself and my team get notified. But it would also allow the workflow to perform additional steps as remediation if desired.
      Another useful example of what I'm trying to explain, is perhaps I want to perform a certain set of steps based on a tag setup in Pulseway. I should be able to set up a workflow against a tag or against a scope and set it to run every so often. When a machine is then given that "tag" the workflow triggers and performs the steps assigned.
      This goes along with 4 under scripting.  In the same vein, workflows should be triggerable off the result of a script. In other words, I shouldn't HAVE to make it an event log entry. It would be great if I could set up a script via a task, and then set a workflow to check results of that script and allow me to choose either to alert or trigger a workflow on either a success of failure, whichever I wanted at that time.
      Cloud Backup:
      I would LOVE to use Pulseway's built in cloud backup, but there are just too many flaws / missing items in it currently.
      Scheduling - The only current options are every day, every 2, or every 3 days. All backup solutions I've ever seen, give you the ability to select which day(s) you want the backup to run, be it every Monday, or any multiple combination of days. We should also have the ability to select the TIME the backup will take place. Right now, it uses the time the backup job was created, so if I want a job to happen at 2 AM, I have to stay up until 2 AM to schedule that job for the first time. This is a very shocking miss on the backup front.
      Ability to exclude certain file types (by extension) is needed.
      Notification on job success or job failure is a MUST, not how it current is where it notifies you once it reaches below a targeted % range.
      The ability to see the used space. Since your cloud backup works off either 500GB or 1TB licenses, we need to be able to see how much space is current in use per machine so we can plan to take the needed action should the backups start approaching the limit.
      A report on the files backed up. Since this is a file only backup type, it's imperative to be able to see a list of all files backed up during the job, and if they were successful, failed, or skipped.
      The ability to specify if the backup is considered a failure based on % of failed or skipped files is also needed. For example, if I'm targeting 1000 files, perhaps 5 failed isn't a concern to me, but if 300 fail, that's a failed backup job IMO. Therefore, having the ability to say if 10% (or whatever amount I want) of files fail to backup, the job is considered failed. In general, during my demo of this, I've had some concerns which your staff did witness directly:
      The next backup date seems to fluctuate between the current day and next day if you sit that the backup status screen of Pulseway. The initial dig into a backup job, showed folders that I had excluded, were still present and you could drill down. However, after mounting a recovery to explore, the interface then hid all the folders not backed up. Concerning if it's collecting any data from folders I specifically didn't include in the target paths. You can see from the image below, it backed up 2 days in a row, almost the exact same amount of files and used the same amount of space. This is a test VM which had no changes in the test target directories, and yet the 2nd day it did what appears to be a full backup again. Subsequent days seem to have improved and the file count went down to a more expected level.  
      Here are some feature requests I submitted around some of the points above:
      https://pulseway.featureupvote.com/suggestions/189283/more-robust-input-and-site-variables
      https://pulseway.featureupvote.com/suggestions/189917/patch-status-dashboard-widget
      https://pulseway.featureupvote.com/suggestions/214566/more-flexible-task-scheduling
      https://pulseway.featureupvote.com/suggestions/217128/exclusions
      https://pulseway.featureupvote.com/suggestions/202867/attach-files-to-scripts
      https://pulseway.featureupvote.com/suggestions/202092/monitor-services-through-portal
      https://pulseway.featureupvote.com/suggestions/203512/system-type-as-workflow-condition




    • By Jamie Taylor
      Continuing our commitment to providing a secure environment, accounts with access to critical areas such as editing scripts and distributing custom titles, are now required to enable two factor authentication.

    • By Jamie Taylor
      Further protect your instance by restricting access to the Web Application and Rest API to specific IP addresses. Teams and users with dynamic IPs can be configured to bypass IP restrictions if they have two factor authentication enabled.

    • By IvanPavlinić
      Before few days this capability is not anymore present on my iphone app, when i tap on monitored service all functions become gray for few sec and nothing happens. Is this something with free version. Because i was old ios demo user and have award option for free monitoring 10 systems on my account. I wasn't receive any info about change of my account status. Thank you for answer.
      ps
      on webapp everything working without any problems! I can stop, restart or start monitored services
    • By Jamie Taylor
      We've greatly reduced the amount of time required to start remote control sessions from the WebApp allowing you to get to the endpoints without delay.
×
×
  • Create New...