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Continu IT Solutions

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Everything posted by Continu IT Solutions

  1. Yeah i am starting to agree with you. Do the developers even read these anymore?
  2. If a user is limited in what tickets they can view (IE Security Scope and Role) they cannot see any tickets when selecting all tickets. They can see their assigned tickets under My Tickets. I can't seem to figure out why.
  3. i have pulseway installed on many macs and since the latest release my end users are reporting a popup from pulseway requiring an update to be installed. Why is this not silently instealled like on windows pcs?
  4. No the performance is sub par. I have had issues with it fully locking up the mac during a remote session and it requiring a hard reset. the responsiveness to mouse and keyboard inputs lag badly. Not any of the 30+ macs i have deployed it on has worked great. Does not matter if the mac is hard wired or on wifi, performance is the same. I have also tried different internet connections.
  5. Our tech are submitting their timesheets weekly for approval which is good, however, our payroll is bi-monthly so timesheets need to be submitted by the 1 and the 15 (for paydays of the 5 and the 20th) when the 15th or the 1st falls mid week the techs cannot submit their timesheet for approval as it does not allow them to add any more time for that week. Is there a work around for this?
  6. I just ran an Assets Overview report using a defined scope. The scope is showing all pcs and macs but the report is only showing pcs. Is this a bug?
  7. We need this soon. We do not get pulseway notification alerts for infected macs (and no subsequent ticket creation in PSA)
  8. If i enable 2fa on the PSA and use the new ticket integration in WebApp i get a 500 internal server error when we click on tickets. If we remove the 2fa from PSA it works fine. We use the PW hosted server and paid for subscription.
  9. Yes what is the status of this? I dont have any options in workflows to clear alerts (For example AV is out of date)
  10. I would think an update workflow would accomplish this. Trigger on conditions you need (IE new ticket, account, no assignee, etc) and then in update select queue or primary assignee.
  11. Adding my need to have this....you said Q3 2018, but it's now 2020 and the current roadmap says Q3 2020....is this still on target? We are having to deploy a 3rd party solution for macs until you have this in place.
  12. one other thing with this add the ability to remain connected after logging out a user or during fast user switching. It's VERY annoying to have to log out a user to log in as an admin only to be disconnected and have to reconnect two or three times. We also need the ability to reboot in safe mode with networking and reconnect to a machine. we had both these capabilities in our old RMM (Solarwinds) so it's very technically possible.
  13. I like automation and workflows but it has one big drawback. It can only run PW scrips or linux bash scripts. we cannot fire off any pulseway RMM internal functions. for example. Lets say when a computer checks in i want to launch a 3rd party Patch Management policy. Right now i can only do this on a timer or manually or set the policy for if missed, i can not make this part of a workflow. another thing i can't seem to do is have a workflow repeat. For example. i have a workflow that says when a computer registers it checkes and installs updates. Oviously for windows this needs to be done more than 1 time. I cannot find a way to have it check and then recheck until all windows updates are installed (maybe this is possible and i just dont know how)
  14. Not that I am opposed to blue, but it would be nice feature to change the theme colors on the webapp. This may also help those that need a more high contrast display as well.
  15. I tried, but if you notice on my post i said i could not for the life of me find the author to give them credit
  16. If we install the agent manually (or via GPO) and go and do a discovery and deploy later, The probe will show ALL systems on the network as Discovered, including those that have the agent on them already and will allow me to push the agent again. If we deploy to those systems we get duplicate machines showing up and have to go clear them out. Is this by design? It would be good if the probe could detect if the machine has the agent on it already and not show it or at lest show it has the agent on it already.
  17. We use Puleway Webapp (RMM) and PSA. I have to setup to different logins (PSA is on SAML) for access. Is there any plans to allow us to link and integrate these two logins?
  18. I found a powershell script that will update the computer name to do just this elsewhere on this forums (and for the life of me I cannot find it now to give the author credit). that creates the info just like my mockup. I modified it slightly from the original but here is the code I use: $lastlogon = (New-Object -ComObject WScript.Shell).RegRead("HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\LastLoggedOnUser") $hostname = hostname $installtype = (New-Object -ComObject WScript.Shell).RegRead("HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\InstallationType") $pos = $lastlogon.IndexOf("\") $leftPart = $lastlogon.Substring(0, $pos) $lastlogonusername = $lastlogon.Substring($pos+1) if ($installtype -eq "Server") { Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name ComputerName -Value $hostname , "/" , $leftPart }else { Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name ComputerName -Value $hostname , " - " , $leftPart , "\" , $lastlogonusername } Saved this as a script named Update Computername with User Then i set the computers to notify when user logs in as a low level notification then i created a workflow that triggers off that low level alert, runs this script, then deletes the notification and marks the workflow as a success Now i can search on username and it works!
  19. Would it be possible to add the current logged in user for each pc to the header info that shows in the middle panel. We manage several hundred pcs and the computer name of ASSET-1234 does not tell us whos using it at that time. Most end users do not know their computer names. So trying to find the computer a user is on is sometimes difficult. Having this info at hand in the search list would help that a lot. i am only thinking this information for workstations, servers could potentially have multiple users logged in at the same time and this information would not be as useful (not to mention not enough space) I have included a mockup of one way this could be done. Also adding the ability to search for a current logged in user would be helpful.
  20. there is a permission issue in Patch Management I have granted a user defined group the ability to modify policies Checked the box Patch and View Policy and Edit Policy are checked. The user can go in and under actions can click on edit and modify the policies, they can also create new policies, but upon hitting save gets a popup message saying Error You do not have permission to edit global policies. The only users that can seem to save any policies have to be in the administrators group. I have to assume this is a bug. We are using the Pulseway hosted dedicated server product, not on site.
  21. I would also like this ability. We have 18 locations all connected via IPSec to a main hub where the domain controllers are. It would be great if the domain controller could probe all the subnets.
  22. Will the VMWare module support the new 7.0 esxi and vsphere?
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