We have a dedicated controller at Pulseway. We have a couple of Windows Servers but one has showed itself as offline since yesterday.
The Windows Server itself is up and running fine and the Pulseway service is running. I have tried this:
Restart Pulseway Service (No problems)
Unregister and Reregister System (Working Fine)
Rebooted the server
Communicationtest "telnet xxxx.pulseway.com 443" answering like it should
Uninstalled Pulseway and removed the registry key "ComputerIdentifier" then reinstalled
Uninstalled Pulseway again and removed the whole Hive "MMSOFT Design" from registry and reinstalled Pulseway.
Seems like no matter what I do the server is Offline in Pulseway controller at web and IOS.
Do you have any suggestions to point me in the right direction?
Hello and TYIA~
I am trying to put together a work flow that will hold a ticket for 7-days once we believe it is complete. Once assigned to a particular status, I would like the ticket to stay open for 7-days, then if there are no further updates, close itself.
Does anyone have anything like this they wouldn't mind sharing?
By Your PCMD
6.0 dropped for me this morning. I hate it and I tell you why.
After going through the painstaking process of setting up my Organizations, Sites and Group, I am left with no endpoints visible. The only place I can find them is under Systems > Systems (this needs to be reworded as it is redundant - maybe Systems > Endpoints OR Endpoints > Systems, your welcome for that tip), anyway, while under that location I can see all my endpoints but they are ALL in the wrong location with no way that I can see to move them to where they should be.
There needs to be a way to move them either with a dropdown or a drag and drop approach.
I did log into an endpoint remotely to look at the Pulseway Manager but no, cannot change which Organization, Site or Group it would belong too. However this should be a moot point as there is no way I am going to log in remotely to every single endpoint so that brings it down to only one way of doing it, through the webapp.
Can we get this looked into ASAP as this should be way up there on the list.
By Matt Wilson
I beat my head with this for a few hours tonight, so I wanted to post here in case anyone else needs it.
I am doing some custom html using css to make some kick ass email templates. I wanted to place the ticket url into the html but not show the link and control the hover link formatting. When I used [%Ticket URL%] in an existing <a href...blah blah blah> tag, it doesn't just insert the URL, it inserts its own entire href tag with the URL as the display text thus breaking the link.
When I finally woke up, I realized to do this in your own custom html, you need to build the href link manually using the psa url and adding the [%Ticket ID%] field at the end. My finished code line looks like this:
<a style="color: #8db9e3;" href="https://psa.pulseway.com/MSP/TicketEdit.aspx?ID=[%Ticket ID%]"><span style="color:#adb3b9">Click here to open in Support Portal</span></a>
Hope this helps someone.