Dashboard re-authentication

[Bwilson]

Hi all, up until recently we've had a TV with a StickPC running Windows and the Dashboard.  This had run for years without problem.  Now, about once a week, the account used in the dashboard shows and error that the account needs to be re-authenticated.   

Is there a setting I've missed to keep this account logged in permantly?

[StefanMcl_Pulseway]

Hey @Bwilson

Thanks for reaching out - so 

To re-authenticate : On the dashboard > go to setting (under tools ). 

 

Under the account tab > under the server name , put in the instance name > then authenticate. 

 

Let me know if this works and if not I will raise a ticket for you!

Thanks

 

[Bwilson]

Hi @StefanMcl_Pulseway,

Sorry, I should have asked if there was a way to keep it authenticated without needing to go back in once a week or so?  It just seems to happen in inconvienient times and unfortuantely it is very noticable when it is off.