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Dashboard re-authentication


Bwilson

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Hi all, up until recently we've had a TV with a StickPC running Windows and the Dashboard.  This had run for years without problem.  Now, about once a week, the account used in the dashboard shows and error that the account needs to be re-authenticated.   

Is there a setting I've missed to keep this account logged in permantly?

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Hey @Bwilson

Thanks for reaching out - so 

To re-authenticate : On the dashboard > go to setting (under tools ). 

image.jpeg.eb9b41c8e8bd4d9a4f164cec1044cccb.jpeg

 

Under the account tab > under the server name , put in the instance name > then authenticate. 

 

image.jpeg.156b98674c74bbab285bd0df1058926c.jpeg

Let me know if this works and if not I will raise a ticket for you!

Thanks

 

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