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Showing results for tags 'bug report'.
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Hi, I'm trying to register my system after installing pulseway on windows 10. However, due to some unknown reasons, the password field is disabled. This is very strange as I never experienced this in the past. Any help would be appreciated. Regards
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When remoting to user sessions on Apple MacBook Pro with M1 Pro or MacBook Air with M2 chip I only see a blurry screen. M1 Pro: M2:
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So, I have been using the workflow automation to much sucess. I have one activating script upon logon. It used to work wonderfully even though every time it ran it reported "Failed" in workflow status. It seems that my PowerShell scripts hang up the workflow. These two scripts write back to custom variables on each machine when they run. I just tested and it does not seem to matter whether the custom variable code snippet is in the script or not. It is not possible to successfully run a workflow with any steps after a PowerShell script currently. Does anyone have any way to fix this, I tried adding "exit" at the end and that didn't help. I'm also going to contact support and see what they say. -Hayley
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Hello, we have created a workflow, it is active and has a maximum execution time of one hour. This workflow, should be executed every time a user logs in to the system. For this purpose, a simple script is executed, which adds the respective username to the computer name. However, we notice that this does not work. The usernames are not updated, and I have to run the script manually as a task. Am I using the wrong trigger here?
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I've noticed lately that when I have a remote session live on a machine, my local keyboard input is not being accepted in items such as Notepad, Chrome, Outlook, etc. This seems fairly system wide and I'm not always able to replicate the problem. This is likely something to do with the keyboard forwarding method, but I can't isolate this myself. Also, this does occur on several different machines - not one workstation in particular. As soon as I close the remote session, the keyboard functions normally in my local Windows 10 environments. Good luck with this one - it seems very transient.
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The Default Tickets Listing Click Behavior option under My Settings > Preferences does not seem to work, I currently have this set to 'Open In New Tab' rather than the default 'Open In Same Window / Open In New Window' however it still seem to open in the same window. If it helps, I have my Service Desk Experience set to 'New View'
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Before few days this capability is not anymore present on my iphone app, when i tap on monitored service all functions become gray for few sec and nothing happens. Is this something with free version. Because i was old ios demo user and have award option for free monitoring 10 systems on my account. I wasn't receive any info about change of my account status. Thank you for answer. ps on webapp everything working without any problems! I can stop, restart or start monitored services
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For some reason whenever I try to add any of the iOS widgets it just shows "Widget Configuration Error".
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I just ran an Assets Overview report using a defined scope. The scope is showing all pcs and macs but the report is only showing pcs. Is this a bug? -
Hello, We are long-term Pulseway customers but lately the Pulseway client has developed a bug and continuously uses up to 20%+ CPU utilisation. We logged this with Pulseway on the 4th of July this year but they have been completely ignoring the ticket. I regularly reply to the email thread for an update (at least once a week) but I am ignored. The only time I had a meaningful response was when I threatened to cancel our subscription. This was short lived and now I am back to being ignored with no status updates on my ticket. We like the product but we have a handful of servers with this bug and I am simply installing other monitoring products on them. Today I have sent my usual email to Pulseway support asking for a status update on my ticket but I'm certain I'll get nothing back... The next step will then be to install a better monitoring product like Infradog and to write the same post on Spiceworks so people know that Pulseway doesn't offer good technical support.
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Pulseway Dashboard 8.4.1 pause funtion is not working.
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I had installed Pulseway and then wanted to delete it but I was not able to find Pulseway in the control panel uninstall feature and so I tried manually uninstalling files but that also did not work. I tried running the .msi installer again but an error came up saying that Pulseway is already installed but it still was not showing up. Please help me with this.
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I have a support ticket where I asked this question and got a reply that it could be looked at in the future. Just placing it here to ensure it gets put on Feature request list and so others can comment. When sales tax is added to invoice in PSA then synced to Quickbooks via PSA QB SYNC, it defaults to sales tax code G. In Canada, G is GST @ 5% by default (and correctly so) out of the box. H is for HST is dependent on province. In my case, HST at 13% is setup in PSA, but when the invoice syncs over to Quickbooks, it imports/syncs as tax code G (at 5%). I have to edit EVERY SINGLE INVOICE.I just need to tell PSA to use a defined sales tax code when syncing to QB. I would consider this more of a bug than a feature. What's the point of automation if you have to go back and edit everything? Connected...I sync invoices over to QB so I can use my custom invoice template. Its been said elsewhere, but we REALLY need a way to edit/create our own HIGH QUALITY professional and modern looking invoices in PSA. No offense, but the few invoice templates that exist look horrible. As always, I appreciate all you guys are doing and know you are swamped with current RD and RMM centralized rollout. Keep up the good work! -
If i enable 2fa on the PSA and use the new ticket integration in WebApp i get a 500 internal server error when we click on tickets. If we remove the 2fa from PSA it works fine. We use the PW hosted server and paid for subscription.
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Action: monitoring website from host configuration Expected result: website is reported as up in Pulseway panel. Actual result: website is always reported as down in Pulseway panel. I have a monitored website configured on one of my hosts. Pulseway reports it as down, yet I can confirm that it is accessible from several different computers and networks. If I delete the Pulseway notification about the website, the notification comes back immediately. This site is accessible via IPv6 only. There is only a AAAA record for the host in the DNS. I presume that might be the cause of the problem, as this problem did not occur until I removed the A record for the host. I've attached my pulseway config (with certain info redacted), DNS record for the host, and curl HEAD output showing that the website is up. pulseway_config.xml curl_output.txt drill_output.txt
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If we install the agent manually (or via GPO) and go and do a discovery and deploy later, The probe will show ALL systems on the network as Discovered, including those that have the agent on them already and will allow me to push the agent again. If we deploy to those systems we get duplicate machines showing up and have to go clear them out. Is this by design? It would be good if the probe could detect if the machine has the agent on it already and not show it or at lest show it has the agent on it already.
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I used the pulseway management system to push out Kaspersky to a few desktops for testing, some of the installationsfailed because of 'kaspersky endpoint security is not compatible with the network agent lower than 10.0' on some desktops. Pulseway only gives the option to 'reboot' when this occurs. If you then try installing Bitdefender (which I bought with our desktop licenses), it installs correctly, updates and then magically vanishes like it was never installed after a few minutes of running. An event in the log is then present with the same Kasperky not compatible with the network agent error message as if Pulseway was trying to re-install kaspersky again forcing bitdefender to remove itself. As pulseway does not have a 'Cancel installation' when the prior Kaspersky deployment attempt fails - the work around I found was to Uninstall Pulseway Agent Install Bitdefender Reinstall/redeploy Pulseway agent I do prefer the intergration that Pulseway has with Kaspersky and would love to know what timeframes (if at all) we are looking at for the same level of integration.
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there is a permission issue in Patch Management I have granted a user defined group the ability to modify policies Checked the box Patch and View Policy and Edit Policy are checked. The user can go in and under actions can click on edit and modify the policies, they can also create new policies, but upon hitting save gets a popup message saying Error You do not have permission to edit global policies. The only users that can seem to save any policies have to be in the administrators group. I have to assume this is a bug. We are using the Pulseway hosted dedicated server product, not on site.
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Hi, I use high CPU notification to notify me when the CPU usage has been over 90% for the last 30 minutes. Even though I have added more minutes to the time period, I still get a lot of these notifications. I would really like to know what is causing these long periods of high CPU usage but the content of the notification always displays processes with very low CPU usage. Can something be done to get this list sorted by the highest CPU using process? Here is an example of the latest notification: The CPU usage on computer 'XXX' in group XXX -XXX -XXX' is above 90% for the last 30 minutes Top Processes: Windows Explorer (Explorer.EXE): 0.04% Host Process for Windows Services (svchost.exe): 0.03% Microsoft Outlook (OUTLOOK.EXE): 0.03% Desktop Window Manager (dwm.exe): 0.02% SkypeApp (SkypeApp.exe): 0.02% WMI Provider Host (wmiprvse.exe): 0.02% Host Process for Windows Services (svchost.exe): 0.01% Host Process for Windows Services (svchost.exe): 0.01% Host Process for Windows Services (svchost.exe): 0.01% Microsoft Excel (EXCEL.EXE): 0.01%.
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I'm currently running Pulseway OnPrem (7.0.0 build 120 release 283), and I'm using Pulseway Remote Control (6.6.3). The issue I have experienced is that the remote control notification doesn't always show up on the client when I attempt to remote control a session. We have 150+ computers in our environment and sometimes it works fine, and sometimes it doesn't, and the different behavior can even occur on the same machine from time to time. Pulseway is configured to automatically allow the remote session if no one accept (or deny) the request within a minute, and I have noticed that even if the notification doesn't show up, the connection will still be established when the timer runs out. To make things clearer, here are two different scenarios. (Scenario 2 is the incorrect behavior) Scenario 1: Select computer -> Select active session -> Client notification "do you allow x to remote control" -> User press Allow -> Remote session established Scenario 2: Select computer -> Select active session -> Client notification not shown -> 1 minute timeout -> Remote session established Are you guys aware of this? Has anyone else experienced the same behavior?
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Hi there, This is usability issue that leaves Pulseway's surveillance under high suspicion. We work exclusively in Windows servers. My colleague has installed last week a new Pulseway Agent over a server of a new client and he forgot to report this so that I could increase the number of licences resulting that since last week a Pulseway agent from another client's backup server stopped communicating and so we where not aware that backup needed troubleshooting. In fact the server disappeared from our servers As I understood the new Pulseway agent kicked out a random Agent already under surveillance and that means that a server that we had total confidence to be monitored was not. I'm new in the company and this software and when I've discussed this with my colleagues they've reported to be a known issue and that sometimes the Pulseway agent that stopped being monitored would varied meaning that one server randomly would stop being monitored and then the behaviour would jump to another agent. In the Billing/Overview section of your page it always had 72/72 and so no report of "overbooking". For this server's agent to show again in the panel I had to re-register it. IMO the new ones should stay offline and if this behaviour cannot be controlled, then the moment a client doesn't have licenses the agent shouldn't be able to register. We need to be sure that we can rely on the servers where Pulseway agent is installed and configured or we cannot trust the system altogether. Thank you for your attention. -
Hi, I am unable to use Remote Control in my IOS app. When I select Connect on the appropriate session I get an error message: An error with parsing occured. I am using the lates IOS version and the same error occured on my iPhone SE and iPhone 7. I can remotly access the same computer that I tried connecting with IOS app with Pulseway Remote Control on my PC. The computer is running Windows 10 with the latest Pulseway agent. What can I do to fix this error?
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Hi, I have configured and applied default storage notification policy to all my Windows workstations that is set to send a notification when the system partition has less than 5% with priority elevated. But all the notifications I get about storage say: The free space on disk drive C: on computer computername in group groupname - Office - Workstations' is below 15% (ex. 16.24 GB free of 118.18 GB). How can I make the applied policy to respect the right percentage specified in the group policy? Do
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I am attempting to install pulseway on my raspberry pi 3b+, and have downloaded and installed the correct file from the pulseway website, and made sure that my openssl libraries are up to date and correctly setup. I followed through with the given installation instructions and repeatedly the pulseway service is unable to be started. When executing the command sudo systemctl start pulseway, the command works and presents no errors. Upon checking the app or the list of all services, however, pulseway is not shown as a service and there is no devices connected to the app. See the attached images for the output of sudo systemctl status pulseway
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When I …. Open Dashboard app Open the All Notifications window View a notification Use the Previous and Next buttons .. only the text and date is changed, not the System name and Group name
