Search the Community

I have just noticed that I get a success event and email sent when the backup only partially works. I am using Windows server backup and backup 2 vitual servers from the host. If the backup manages to backup just one of the VMs but the other fails I am still sent success info. I do get failed if the entire backup fails but getting a success when it has not properly backed up is a bit of a problem tbh. Any fixes or workarounds?

Pulseway Client Portal now includes a built-in chat function that allows the end user to communicate directly with a technician. This can be started automatically as a step in a troubleshooter, or you can give users the option to start it directly themselves. A summary of the chat is recorded and can be sent to the technician. Automation Workflows: Run assigned patch policy Start patching systems as they get added to Pulseway using the new Run Assigned Patch Policy action, now available for the System Registered workflow trigger. Remote Desktop Improvements Introducing Adaptive FPS to deliver the optimum resolution for the current network connection, resulting in an enhanced user experience.

After receiving a verification on my phone I get this nasty gram. So far: .Net 4.0 install was blocked because a later version was already installed. So I don't think it is a .net version issue. Any help would be appreciated. --Tim I blocked out the server name to keep it annonymous I blocked out the server name to keep it anonymous. Also, please ignore the localhost:8443 page. It is irrelevant as far as I know.

You can now trigger workflow executions from Performance Counter notifications and evaluate Name, Category and Instance in conditions to build even more customizable workflows for your IT processes.

I would really like to see an outlook add-in that can be pushed through office 365 to all users that would allow them to submit tickets with drop down menus for ticket type, sub-type, priority and description.

Using USB external hard drive as backup devices and each drive can be recognized if manually added to the notifications/storage screen but I need to know if there is a way to set this to be automatic when the drive is replaced either daily or weekly. Also, where would this be set globally for are servers being monitored. Currently have 8.6.8. Thank you, Todd Kollars Onsite IT Services

A number of folks have requested the ability to manage bitlocker with Pulseway, so I thought I would share how I am doing this with Powershell scripts and Pulseway's custom fields feature. First, you will need to create a custom fields in Pulseway (Automation Tab --> Custom Fields). This fields should be a text variable that has the system context. I personally have 3, BitlockerKey, Protection Status (On/Off), and BitLockerVolumeStatus. BitlockerKey is probably the one most people will care about. . After Configuring the Custom fields, you will then need to create your PowerShell script. Notice you have inputs and outputs. You will want to click New for output. Name it what you wish, ensure it is a text variable type, and then turn on "set Custom Field Value" Now we toggle the flag for it being a windows powershell script. You should see in the top that it has created a comment #outputs with your defined output variable assigned the default value you gave it. Now we have our script: Update as of 4/18/2021, script now tracks 3 custom fields and will account for if a drive is encrypted but protection is off and no protectors have been added yet. # Outputs $ProtectionStatus = "na" $recoveryKey = "na" $VolumeStatus = "na" #region functions function Start-BitlockerEnable { Enable-BitLocker -MountPoint c: -EncryptionMethod XtsAes128 -UsedSpaceOnly -TpmProtector $today = Get-Date $scheduledtime = $today.Date.AddHours(23) [int]$SecondsToMidnight = ($scheduledtime - $today).TotalSeconds shutdown /r /t $SecondsToMidnight msg.exe * "Bitlocker Encryption has been enabled. A reboot is needed before the encryption will apply and has been scheduled for $scheduledtime local time. You can reboot before this if you prefer." #start-sleep 90 #msg.exe * "This Computer will reboot in 30 seconds to bitlocker Encryption" #start-sleep 30 #Restart-computer -force } #endregion functions #region execution $BitLockerStatus = Get-BitLockerVolume -MountPoint c: if ((Get-Tpm).tpmpresent -eq $true) { #If Volume is in the process of encrypting or decrypting the Volume status will not say fully. Don't make changes when it changes if (($BitLockerStatus.ProtectionStatus -match 'off') -and ($bitlockerstatus.VolumeStatus -notmatch 'progress')) { #NoBitlocker is enabled so run it. if ($BitLockerStatus.VolumeStatus -eq 'FullyDecrypted') { $recoverykey = $BitLockerStatus.KeyProtector | Select-Object -ExpandProperty recoverypassword if(!($recoveryKey)){ Add-BitLockerKeyProtector -MountPoint c: -RecoveryPasswordProtector } $newStatus = Get-BitLockerVolume -MountPoint c: $recoverykey = $newStatus.KeyProtector | Select-Object -ExpandProperty recoverypassword Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable recoverykey ""$recoverykey""") -Wait if ($newStatus.KeyProtector -match 'Recovery') { Start-BitlockerEnable } } #Bitlocker must be Partially enabled where drive is fully encrypted, but protection is off and no protectors exist. #Typically this is using xtsAES128 so you may wish to disable-bitlocker, then re-enable it with your protectors and prefered encryption level. else{ Disable-BitLocker -MountPoint 'c:' $decryptInProgress = $true While($decryptInProgress -eq $true){ $decryptstatus = Get-BitLockerVolume -MountPoint 'c:' if($decryptstatus.VolumeStatus -match 'progress'){ Start-Sleep 2 } else{ $decryptInProgress = $false } } Add-BitLockerKeyProtector -MountPoint c: -RecoveryPasswordProtector $newStatus = Get-BitLockerVolume -MountPoint c: $recoverykey = $newStatus.KeyProtector | Select-Object -ExpandProperty recoverypassword Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable recoverykey ""$recoverykey""") -Wait if ($newStatus.KeyProtector -match 'Recovery') { Start-BitlockerEnable } } } #BitLocker should already be enabled so log keys, volume status etc. else { $recoverykey = $BitLockerStatus.KeyProtector | Select-Object -ExpandProperty recoverypassword $ProtectionStatus = $BitLockerStatus.ProtectionStatus $VolumeStatus = $BitLockerStatus.VolumeStatus Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable recoverykey ""$recoverykey""") -Wait Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable ProtectionStatus ""$ProtectionStatus""") -Wait Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable VolumeStatus ""$VolumeStatus""") -Wait } } else { $recoverykey = 'NoTpm' Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable recoveryKey ""$recoveryKey""") -Wait } #endregion execution You can modify the above script as you wish. I personally have gone with a bit of a cautious approach where it will not skip the hardware check which will reboot the pc, but for me I prefer this approach to having it encrypt the drive without checking tpm is all good which could then result in the drive being encrypted and locking out the end user. At the end of all this, you now should be able to Both Enable bitlocker encryption as well as pull your recovery keys from pulseway like so :

Hi all, I recently did a clean upgrade to Windows 10 on 2 WKSTs previously running Windows 7 with Pulseway installed. I am now at a loss as to how to re-add these units to my Pulseway instance. I see they are still showing up in the “Deployment Successful” tab under “Discovery & Deployment”. Is there a way to re-add these units without manually installing the Pulseway app on these WKSTs?

Hello, I have a question about the Pulseway app. When the pc is on all of the commands work great and are perfect for managing the pc. But I am attempting to turn on my pc when I am away from my home and then be able to fully control it like I was there. The issue is how the wake up command from sleep or from powered down will not work even when on my home network. How can I fix this. Also a side question, is there a way I would be able to see a live view of the screen or does it only allow screenshots of the screen. Thanks

We reinstalled Pulseway on a re-imaged system and after the install we noticed issues. In the patch mgmt section, the status was "assign failed" in red. We rebooted the system and then the service was not starting. We checked the service, it was set to start automatically and in the event log it was generating this error: "Service cannot be started. The handle is invalid" We removed the system from Pulseway, uninstalled, and reinstalled. Service is starting normally, but still getting the same issue of the patch policy failing to assign. I tried moving the system to another group that did not have a patch policy at all and got the same result.

I've implemented a script that retrieves and stores the Windows Build Version number to a custom field in the system overview. It works fine on MOST systems. However, there are a small number systems that are unable to run the script. The error message displayed includes: Start-Process : This command cannot be run due to the error: The system cannot find the file specified. I used the "Insert Output Variable Code" in the script and verified that it includes the inserted text "Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable .....". For some reason, a few systems do not seem to have the environment variable PWY_HOME set. It appears that these systems are using the Enable PowerShell User Impersonation option under Pulseway Manger > Settings > Runtime. What is the easiest way to make sure that all of my systems have the PWY_HOME variable set so that any future scripts will not fail because of a missing environment variable? Thanks, Brant

I had installed Pulseway and then wanted to delete it but I was not able to find Pulseway in the control panel uninstall feature and so I tried manually uninstalling files but that also did not work. I tried running the .msi installer again but an error came up saying that Pulseway is already installed but it still was not showing up. Please help me with this.

A Dark Mode option for both the RMM Web UI and PSA UI would be nice.

Hi all, Do anyone of you have a script to remove Solarwinds products? In our case, that should be the N-able Windows agent and Solarwinds MSP (SolarWinds MSP Cache Service, SolarWinds MSP Patch Management Engine, SolarWinds MSP RPC Server). Or have any experience removing it using automation? Thanks in advance!

I use Pulseway to monitor my finicky Dell Inspiron 15 7000 Gaming Laptop and I noticed my laptop has thousands upon thousands of logs in Event Logs. I specifically need the 'Application Event Logs', 'Security' and 'System' event logs saved, ideally as a .CSV file. I don't know much PowerShell/Bash/VBScript, so I was hoping someone knows how to do this.

Hi there, Just wondering if this is an option. I attempted to do the following with batch, but didn't work due to the %appdata% value resolving to somewhere in C:\Windows. mkdir %appdata%\Microsoft\Teams\Backgrounds\Uploads copy "\\SERVER\SHARE\Teams Backup Images\*.jpg" %appdata%\Microsoft\Teams\Backgrounds\Uploads /y Any ideas? Cheers, Joe

Hi there, This might be a bit of a long shot - but I have an end client who's interested in deploying custom Teams issues with Pulseway (as there aren't many users in-office for obvious reasons). I've attempted to deploy this by pushing a batch script, to copy the backgrounds from a shared location. The backgrounds folder in question is located in the user's roaming appdata (%appdata%\Microsoft\Teams\Backgrounds\Uploads). For this reason I wasn't able to use %username% correctly in my batch script, as the script is being run by some Pulseway service, rather than as the local user account. Please let me know if you've any ideas and have a great day. Cheers, Joe

Hi, I am trying to install GCPW (Google Credential Provider for Windows). I am running into issue where with it: <# This script downloads Google Credential Provider for Windows from https://tools.google.com/dlpage/gcpw/, then installs and configures it. Windows administrator access is required to use the script. #> <# Set the following key to the domains you want to allow users to sign in from. For example: $domainsAllowedToLogin = "acme1.com,acme2.com" #> $domainsAllowedToLogin = "" Add-Type -AssemblyName System.Drawing Add-Type -AssemblyName PresentationFramework <# Check if one or more domains are set #> if ($domainsAllowedToLogin.Equals('')) { $msgResult = [System.Windows.MessageBox]::Show('The list of domains cannot be empty! Please edit this script.', 'GCPW', 'OK', 'Error') exit 5 } function Is-Admin() { $admin = [bool](([System.Security.Principal.WindowsIdentity]::GetCurrent()).groups -match 'S-1-5-32-544') return $admin } <# Check if the current user is an admin and exit if they aren't. #> if (-not (Is-Admin)) { $result = [System.Windows.MessageBox]::Show('Please run as administrator!', 'GCPW', 'OK', 'Error') exit 5 } <# Choose the GCPW file to download. 32-bit and 64-bit versions have different names #> $gcpwFileName = 'gcpwstandaloneenterprise.msi' if ([Environment]::Is64BitOperatingSystem) { $gcpwFileName = 'gcpwstandaloneenterprise64.msi' } <# Download the GCPW installer. #> $gcpwUrlPrefix = 'https://dl.google.com/credentialprovider/' $gcpwUri = $gcpwUrlPrefix + $gcpwFileName Write-Host 'Downloading GCPW from' $gcpwUri Invoke-WebRequest -Uri $gcpwUri -OutFile $gcpwFileName <# Run the GCPW installer and wait for the installation to finish #> $arguments = "/i "$gcpwFileName"" $installProcess = (Start-Process msiexec.exe -ArgumentList $arguments -PassThru -Wait) <# Check if installation was successful #> if ($installProcess.ExitCode -ne 0) { $result = [System.Windows.MessageBox]::Show('Installation failed!', 'GCPW', 'OK', 'Error') exit $installProcess.ExitCode } else { $result = [System.Windows.MessageBox]::Show('Installation completed successfully!', 'GCPW', 'OK', 'Info') } <# Set the required registry key with the allowed domains #> $registryPath = 'HKEY_LOCAL_MACHINE\Software\Google\GCPW' $name = 'domains_allowed_to_login' [microsoft.win32.registry]::SetValue($registryPath, $name, $domainsAllowedToLogin) $domains = Get-ItemPropertyValue HKLM:\Software\Google\GCPW -Name $name if ($domains -eq $domainsAllowedToLogin) { $msgResult = [System.Windows.MessageBox]::Show('Configuration completed successfully!', 'GCPW', 'OK', 'Info') } else { $msgResult = [System.Windows.MessageBox]::Show('Could not write to registry. Configuration was not completed.', 'GCPW', 'OK', 'Error') } I have tried the following: 1. Run from batch file -- error "run as admin" but admin parameter was added 2. Run from PowerShell -- error "leaves the script running forever" 3. Pushed file to user and ran it (1) PowerShell -- error "needs run as admin" but admin parameter was added (2) batch -- error "script non-responsive"

Hi, I am looking for a script that can trigger a 3rd party patch policy ad-hoc outside the policy schedule. It´s going to be used to start the installation process of software on newly registered machines in a "Computer registered" workflow. If there is anyone with another take on that I´m all ears. Best regards Mike

Hello, I would like to see the ability to run dual screens viewable at the same time on the remote control. That way customers who need to run dual screens and have to work from home arent stuck playing swap between screens. I think either opening a second connection to the computer with one of the separate screen would be fine, but maybe there is a better way like how Remote Desktop works or Google Chrome Remote Desktop works.

Hi. If it is possible I would like to exclude full automation scripts from the diagnostics log "trace.log". In normal situations it is fine with just an indication of the execution with the script name. I guess you could add one more checkbox like "Include full Automation Scripts" in settings, and let it be disabled as default. Best Regards, Martin.

Hello there, I just got Pulseway today as of 5/1/20 and am intending to use it to mainly be able to remote control access my PC from my phone when away from the house. I am installed all the appropriate applications needed and went through the Pulseway Remote Access application along with Pulseway Manager application and have enabled Remote Access. But for some reason I still can not access it from my phone. Perhaps I am missing a step? It would be amazing if someone would be able to help me troubleshoot this situation. Thank you for your time.

I love the fact that we can now use the android app to remote into managed devices. It works well when the user is already logged in... The problem I'm experiencing is when I remote control a Windows device and have to login. I bring up the keyboard no problem and try typing the password to that computer. What I am typing on my keyboard isn't typing in the password box on the PC. In other words, it never seems to respond and type the password letters as I am typing, hence I cannot login (invalid password). I suspect it has something to do with how Android on Samsung deals with autofill. Ironically, I don't have this problem when using the Team Viewer app on the same phone. That fact leads me to believe that it is a problem with the Pulseway Android App. Using a Samsung Galaxy Note 9 running Android 10.

Hi, I use high CPU notification to notify me when the CPU usage has been over 90% for the last 30 minutes. Even though I have added more minutes to the time period, I still get a lot of these notifications. I would really like to know what is causing these long periods of high CPU usage but the content of the notification always displays processes with very low CPU usage. Can something be done to get this list sorted by the highest CPU using process? Here is an example of the latest notification: The CPU usage on computer 'XXX' in group XXX -XXX -XXX' is above 90% for the last 30 minutes Top Processes: Windows Explorer (Explorer.EXE): 0.04% Host Process for Windows Services (svchost.exe): 0.03% Microsoft Outlook (OUTLOOK.EXE): 0.03% Desktop Window Manager (dwm.exe): 0.02% SkypeApp (SkypeApp.exe): 0.02% WMI Provider Host (wmiprvse.exe): 0.02% Host Process for Windows Services (svchost.exe): 0.01% Host Process for Windows Services (svchost.exe): 0.01% Host Process for Windows Services (svchost.exe): 0.01% Microsoft Excel (EXCEL.EXE): 0.01%.

Hi Team, I wanted to request that Frontapp be added to the 3rd party management tool since we have about 150-180 users who use it. https://frontapp.com/ This is becoming increasing necessary since we are adding remote phone system to the Front app . Let me know if there is anything i can do to facilitate this need. Thank you, Sean Faria