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Pulseway WebApp in 6.x has implemented the centralized management of Group Policy via the Configuration section of Server Admin. This is a Great Start! Now it would be great if we could configure policy at the Site and Organization Level as well. With application rules similar to Active Directory where the Organization policy would be overwritten by the Site Policy which would be overwritten by the Group Policy. This would allow for easy policy changes across all systems at the Organization Level and more granular policy changes at Site and Group Level. Right Now I have 100 policies I have to manage and any change requires editing each policy because of the variances of our systems. In the attached example it would be nice to set policy at the WO (Organization Level) for Notifications (offline, CPU, RAM) which are generally always the same for us and then downstream in Site and Group level I can do more specific monitoring if needed.

Is there a way to exclude a particular disk (e:\) from the storage notifications?

Hello, I am trying to automate our on-boarding process as much as possible. Is there a way to upload software to Pulseway (an A/V Application in this case) so we can trigger a script to install it on endpoints during on boarding? Thank you, dp

Hi there, We are using both PSA and RMM from Pulseway. In the last few weeks we are experiencing some weird behavior between PSA and RMM. We don't use the and never set up the integration, but after we delete the settings both in PSA and RMM, it still comes back. It is irritating us enormously and the support isn't helpful after creating several tickets. I hope someone can help us with this issue. King regards, Tim Roewen

Hi, does anyone managed to create a Workflow for "Point of Contacts" to approve ticket requests? Got a customer asking to approve tickets before they are worked on, so i need to be able to automate the process. To be more clear: i need to send a request of approval by sending the POC an email when a ticket is created - change the status to "pending approval" and await for a reply, once the reply is made by the approver (stating in the subject that is %approved% in the subject for example) - change the status of the ticket to "approved" and notify the assigned resource.. I managed to get to the send an email and request for approval part using a workflow, but can't seem to figure out how to handle the reply.. Thanks!

Not sure where to file this. I thought there was a PSA area, but I don't see it tonight. In PSA ticket details I see a section called "Duplicate Alarm" I can't find any reference for this in help or user guide. What is this and how does it work?

I have installed Pulseway on my unraid server and it has ben working great. I can monitor everything and shutdown/restart the machine. However, wake on lan is not working at all. I have enabled it in the BIOS and in the OS. I can wake the machine using my router, but not with the Pulseway app. In the config.xml file I have WoWAN set to true and the port to 9 (also tried 50000) and it still doesn't work. Is there something I am missing? P.S. I also have a Windows machine that has WOW working perfectly. Thank you for your help.

Hello and TYIA~ I am trying to put together a work flow that will hold a ticket for 7-days once we believe it is complete. Once assigned to a particular status, I would like the ticket to stay open for 7-days, then if there are no further updates, close itself. Does anyone have anything like this they wouldn't mind sharing?

I have a Linux Server that reports as up-to-date version 5.4. Is this correct? Because I can't move it in Pulseway 6.0 to another Organization or Site. I get an error message that the agent requires an update.

6.0 dropped for me this morning. I hate it and I tell you why. After going through the painstaking process of setting up my Organizations, Sites and Group, I am left with no endpoints visible. The only place I can find them is under Systems > Systems (this needs to be reworded as it is redundant - maybe Systems > Endpoints OR Endpoints > Systems, your welcome for that tip), anyway, while under that location I can see all my endpoints but they are ALL in the wrong location with no way that I can see to move them to where they should be. There needs to be a way to move them either with a dropdown or a drag and drop approach. I did log into an endpoint remotely to look at the Pulseway Manager but no, cannot change which Organization, Site or Group it would belong too. However this should be a moot point as there is no way I am going to log in remotely to every single endpoint so that brings it down to only one way of doing it, through the webapp. Can we get this looked into ASAP as this should be way up there on the list.

I beat my head with this for a few hours tonight, so I wanted to post here in case anyone else needs it. I am doing some custom html using css to make some kick ass email templates. I wanted to place the ticket url into the html but not show the link and control the hover link formatting. When I used [%Ticket URL%] in an existing <a href...blah blah blah> tag, it doesn't just insert the URL, it inserts its own entire href tag with the URL as the display text thus breaking the link. When I finally woke up, I realized to do this in your own custom html, you need to build the href link manually using the psa url and adding the [%Ticket ID%] field at the end. My finished code line looks like this: <a style="color: #8db9e3;" href="https://psa.pulseway.com/MSP/TicketEdit.aspx?ID=[%Ticket ID%]"><span style="color:#adb3b9">Click here to open in Support Portal</span></a> Hope this helps someone.

Hello and Thank you in advance. What is the best way to setup monitoring on an agent and then push that agent out to all desktops? Would doing an EXPORT/IMPORT on Group Policies accomplish this? Thank you, dp

My predecessor had created a script that would install a desktop link to our help desk. We no longer use this solution and I want to have the shortcut removed from every device. I can't seem to find a script to do this. I hope someone could help. This is the script that he had used: @echo off md C:\icon copy "\\edmws001\image\Nortrux_Helpdesk_icon.ico" "c:\icon" icacls "C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk" /inheritance:r /grant Administrators:F icacls "C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk" /inheritance:r /grant Users:F icacls "C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk" /inheritance:r /grant INTERACTIVE:F attrib -R "C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk" copy "\\edmws001\image\Nortrux IT Help Desk.lnk" "C:\Users\Public\Desktop" attrib +R "C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk" icacls "C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk" /inheritance:r /grant Users:R icacls "C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk" /inheritance:r /grant Administrators:R icacls "C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk" /inheritance:r /grant INTERACTIVE:R icacls "C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk" /inheritance:r /grant SYSTEM:F

Our business operates with hundreds of products in our inventory and going through all of them and manually entering them into PSA was not exactly an option, and without an import function, I had to develop an import tool that uses the PSA API. I developed it originally with hard coded parameters, in a single class, but went back today and improved it for distribution to everyone here. To view the source code, check out the repository at https://bitbucket.org/garrettbromley/pulseway-product-import/ To download the executable files, download PulsewayProductImport-v2.zip at https://bitbucket.org/garrettbromley/pulseway-product-import/downloads/ Instructions: Download the Excel template and add your inventory into that sheet. I personally had a Microsoft Surface that I walked around with and inventoried everything. To change the categories/sub categories, open the "Back End" tab on the sheet and edit those tables to your liking The only column that isn't required is the UPC Code. Run the Import Tool Input your PSA credentials Type in the full directory to the excel sheet (make sure its closed before running it) Confirm the number of detected items Watch the tool work Make a stock adjustment with the levels of stock for each item (this unfortunately cannot be automated) It will notify you how many items have successfully been imported and which ones failed (if any) and why. Please let me know if you have any questions! I will post changelogs if any updates are made.

A bit of introduction: I'm a happy user of Pulseway Manager. I use Pulseway Manager Enterprise (but for this topic it doesn't really matter). I manage quite large deployment with 250 Pulseway monitored machines. Someone else installed (via GPO) and did some basic setup. After running basic setup for a while, someone else changed some settings and tweaked it a bit. Finally ... again someone said lets change things around... This got me to this point... I have to change: CPU For all servers CPU > 90% for 30minutes > CRITICAL RAM RAM on 1 HOST – 5% for 30 min > CRITICAL Disable Low RAM on VM's Disable Low RAM in Azure Enable storage for any drives the servers have 20GB free > ELEVATED 10GB free > CRITICAL While I could just assign some poor guy to go thru 60+ servers and change things, make sure those are correct I decided it's time to introduce PowerShell for those Active Directory admins out there... while I know there is Pulseway GPO but it's kind of limited, and doesn't give much flexibility (for example drive monitoring). It also overwrites settings set locally without Pulseway actually showing them on Client. After playing a bit... I managed to write: Clear-Host Import-Module PSPulsewayManager -Force ### Tests - Account Page ### Get-PulsewayMaintenanceMode Set-PulsewayMaintenanceMode -Toggle $false -Verbose Get-PulsewayGroupName Set-PulsewayGroupName -GroupName 'EVOTEC' -Verbose Get-PulsewayComputerName Set-PulsewayComputerName -NewComputerName 'EVO1' -Verbose ### Set settings remotly... $Computer = 'AD1' Get-PulsewayMaintenanceMode -Computer $Computer Set-PulsewayMaintenanceMode -Computer $Computer -Toggle $false -Verbose Get-PulsewayGroupName -Computer $Computer Set-PulsewayGroupName -Computer $Computer -GroupName 'EVOTEC' -Verbose Get-PulsewayComputerName -Computer $Computer Set-PulsewayComputerName -Computer $Computer -NewComputerName 'AD1' -Verbose And another tab... Clear-Host Import-Module PSPulsewayManager -Force Import-Module PSWriteColor ### Tests - Notifications Performance Page ### Write-Color ' Get ', 'CPU usage below', ' settings' -Color Yellow, Green, Yellow Get-PulsewayCPUBelow Write-Color ' Get ', 'CPU usage above', ' settings' -Color Yellow, Green, Yellow Get-PulsewayCPUAbove Write-Color ' Get ', 'Memory', ' settings' -Color Yellow, Green, Yellow Get-PulsewayMemoryLow Write-Color ' Get ', 'Port Closed', ' settings' -Color Yellow, Green, Yellow Get-PulsewayMonitoredPortClosed Set-PulsewayCPUAbove -CPUUsagePercentage 25 -CPUUsageTimeInterval 20 -PrioritySendNotificationOnCPUUsage Elevated -SendNotificationOnCPUUsage Enabled -Verbose Set-PulsewayCPUBelow -BelowCPUUsagePercentage 2 -BelowCPUUsageTimeInterval 20 -PrioritySendNotificationOnBelowCPUUsage Elevated -SendNotificationOnBelowCPUUsage Disabled -Verbose Set-PulsewayMemoryLow -LowMemoryPercentage 10 -LowMemoryTimeInterval 15 -PrioritySendNotificationOnLowMemory Critical -SendNotificationOnLowMemory Enabled -Verbose Set-PulsewayMonitoredPortClosed -PortInterval 2 -PrioritySendNotificationOnPortNotAccessible Critical -SendNotificationOnPortNotAccessible Enabled -Verbose And another tab Clear-Host Import-Module PSPulsewayManager -Force Import-Module PSWriteColor $Computer = 'AD1' Write-Color 'Get ', 'Low Disk Space' -Color White, Yellow $Drives = Get-PulsewayLocalDiskSpace -Computer $Computer $Drives Write-Color 'List ', ' drives separatly' -Color White, Yellow -LinesAfter 1 $Drives.MonitoredDrives ## Find all drives for computer/server $FindDrives = Get-Drive -Computer $Computer $FindDrives $ListDrives = @() # Set the settings for all drives for particular computer/server (Elevated) $DrivesElevated = Set-DriveSettings -Drive $FindDrives -Percentage 10 -Priority Elevated -SizeMB 20000 -UsePercentage No # Repeat process for same drives but make it critical $DrivesCritical = Set-DriveSettings -Drive $FindDrives -Percentage 10 -Priority Critical -SizeMB 10000 -UsePercentage No $ListDrives += $DrivesElevated $ListDrives += $DrivesCritical Set-PulsewayLocalDiskSpace -Computer $Computer -Drives $ListDrives -SendNotificationOnLowHDDSpace Enabled -Verbose Since it covers my needs for now I was wondering if there is any interest in this? I don't want to spend time on it if there's no one else needing this I've published it on github https://github.com/EvotecIT/PSPulsewayManager But its also published in PowerShellGallery which allows you to install it .... Install-Module PSPulsewayManager Import-Module PSPulsewayManager Use the commands.. Keep in mind I've not spent a ton of time on it. There are bugs, some things are not checked.. but it does work ;-)

I have several non-critical virtual servers that do not start automatically with our Hyper-V cluster that I want to start manually once I know all critical servers are back on line after a cluster reboot, but these do not show up in the list of VMs for each host on either the Android or PC app. I only see the 'running' VMs. Am I missing something in config of Pulseway Manager (v5.4.7) other than just enabling 'Monitor and Manage Hyper-V'? According to this page https://www.pulseway.com/hyperv I should see all VMs configured on a host, and be able to do lots of other things.

Is it possible to configure thermal monitoring in Linux like it is in Windows?

I can't seem to update any agent settings remotely anymore. I normally use Dashboard to edit an agent's config and change the computer name as needed (hire/term). As of about a week ago, this no longer works. The agent config screen comes up normally after right clicking in Dashboard and choosing edit computer settings, lets me make my changes, and then gives the standard "this may take 30 secs" message when saving. But nothing happens, no update. If I go back in and look at the settings again the modifications are not there. This also happens with Pulseway Manager under Manage Systems. I don't see a way to update agent settings using the WebApp. I have not updated my Dashboard to my knowledge, still using 5.1.2. Agent version is 5.4. Doesn't seem to matter what OS the computer is running, happening with all PCs And i've installed the Dashboard on a different PC, same results. The only way to make the changes stick is to login to the computer in question and make the changes on the agent locally. Help!

How would I get a ticket status to change to "client responded" when a client responds to a "completed" ticket

I've been setting up contracts in the system for MSP (recurring), time & materials etc. The setup of the contract seems reasonably straight forward, but they never show up for selection in the ticket entry screen. The drop down in the ticket screen is always empty. I've reviewed the docs multiple times and can't see what I've missed. I sent a message to support, but haven't heard back from them. In the meantime, all of my ticket activity is generating lots of billable time entries that it looks like I will have to manually adjust out - it will be a pile of work. Any suggestions?

Hi, I recently installed Pulseway Dashboard 5.1.2 version on my Windows 10 Pro computer but now I want to logout my account. I don't see any button to do that. Best regards,

Hello! It seems that i cannt log in on the my.pulseway.com ? Dont know why but when i press login it just reloads the site and then nothing happens! How can i solve this? Thanks!

Hello, Have a number of Ubuntu 16.04 workstations with agent 5.3.3 installed. The daemon starts without error (nothing logged in syslog), but doesn't appear to report back. There are 15 units at this particular site, and only one has reported back since installation. They are all running kernel 4.10.0-42. I can't find any error messages in the obvious logs (/var/log/syslog - in particular). Appreciate any direction you can offer.

I am trying to a WR to one of my client pc's. I have purchased the licence from within the pulseway web app. Where do I find the licence key / number ? I all ready have one client installed so their is no option to select trial again...... Also their is no "Trial Site" in the WR console to correspond to my in app WR purchase?

Is there a way of making new notification in the WebApp. I see in the configuration file in my linux machine there is notification rules, but it will be nice if I can change them in the webapp? PS Also I have noticed that I do not have in the WebApp menu Server Admin? I have only System from I can see my 2 machines?