Everything posted by Paul
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Windows OS with Hostnames > 15 Characters not displaying
Hi there, Pulseway defaults the system name to the NETBIOS name which is as you've said, limited to 15 characters. You can easily change this from the Pulseway Manager app to a more meaningful name. -Paul
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Pulseway not responding - MacOS 10.15.7
Thank you. We're looking into the problem right now. -Paul
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Pulseway not responding - MacOS 10.15.7
Hi there, Can you also PM me with the system.log file (you can access it using the Console app - CMD + SPACE -> Console). We'll investigate this right away. -Paul
- Reactivating Pulseway on WKST that has been Upgraded
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Does Pulseway also handle Solaris?
Hi Steve, Pulseway doesn't support Solaris right now. You can however have a Windows system in the same network as the Solaris machine to act as a network monitoring probe then enroll the Solaris machine as a generic network device which will allow you to monitor ports, SNMP variables and SSH into the system. -Paul
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October 2020 Update
Hi Lane, Pulseway checks and installs updates every 24 hours. Do you have an on-premise server? We're releasing the on-prem 8.5 update on Monday. -Paul
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Invalid scope system error when creating scopes for systems
Hi there, Many thanks for the report. We've resolved the issue and everything should be back to normal now. -Paul
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How to upgrade an account from pro to team?
Hi Ricardo, I'll get one of my colleagues reach out to you with instructions on how you can upgrade your plan. -Paul
- PWY_HOME variable empty on some systems
- Notification Limit Reached
- Notification Limit Reached
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RMM for IBMi
Hi @StevenB, I'm not familiar with IBM i but if it's a Linux derivate you can try to see if you can install the RPM page on it: https://pulseway.com/downloads. -Paul
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forgot my account password :(
Hi Raji, You can reset your password at https://my.pulseway.com by clicking on the forgot password link. -Paul
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Change configuration on multiple servers
I've recently built this script which also identifies the serial number of the disk to fill in the ID field: $query = 'SELECT VolumeSerialNumber FROM Win32_LogicalDisk where DriveType=3 AND Name=''' + $env:SystemDrive + '''' $serialNumber = (gwmi -Query $query).VolumeSerialNumber $count = 0 # rule 1: < 5000MB - Elevated Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '2' # elevated Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '5000' Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0' $count = $count + 1 # rule 2: < 2000MB - Critical Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '3' # critical Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '2000' Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0' $count = $count + 1 Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name 'Count' -Value $count Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor' -Name 'SendNotificationOnLowHDDSpace' -Value '1' -Paul
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External drive temperature
Hi there, We don't support external hard drive sensor monitoring at this time however we will definitely consider it for the future. -Paul
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Probe deployment for different IP Ranges/Subnets
The discovery probe allows you to scan all reachable private IP subnets based on the assigned IP addresses to the NICs. We also have an option that allows the probe to include public networks in the scans as well. -Paul
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Probe not discovering any devices
Hi there, Can you please post the output of the following command: ipconfig /all You can censor any public IP addresses or MAC addresses if you wish. -Paul
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Need Help with Custom system uptime script
Please don't forget to inform Pulseway of the new $Final value using the following line: Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable Final $Final") -Wait -Paul
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Patch management: no update installed but server restarts - why?
We integrate with the Windows Update component of the operating system. Should it report that it's pending a reboot when the patch operation has started we will reboot the system. After the reboot it's possible that we don't receive any updates and we end the patch operation. -Paul
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Can not log in to Pulseway
Hi Dwayne, Please contact support@pulseway.com, you'll undergo an identity verification process and we'll release a new backup code for you to login. We're considering on dropping the 2FA new backup code registration method to increase the security, should this have happened after we would have dropped support for recovering account you would have lost access to your account and be forced to register another account with another email address. Keep this in mind next time you tick the "I have securely stored the backup codes" checkbox. -Paul
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