[Notification management]

Hey @Lamberts Techs this option should be under server admin > notifications as Mark suggested.

[When Webroot Deployment fails and You download the installer manually but Pulseway still thinks the install failed.]

Understood @timbuck2, its good to understand the case which is why I rasied a ticket, so we can address similar issues with a better response.  

[When Webroot Deployment fails and You download the installer manually but Pulseway still thinks the install failed.]

Hey @timbuck2, I have raised a support ticket for your issue, our team will contact you shortly regarding this query.

[Agent Security Shows Webroot Secure AnyWhere Disabled Out Of Date and Also Enabled and Up to date]

Hey @timbuck2, I have raised a support ticket for this query, our team will contact you shortly regarding this.

[log4j Scanner]

Hey @spinto, I have raised a support ticket for you query. Our team will get in touch with shortly regarding this. 

[Personal Pulseway]

Hey @Jonah, Pulseway is no longer supporting a version for personal use, we can set up a trial for you with your existing email if you would like to try Pulseway RMM. Please DM or email me at jamie.taylor@pulseway.com with your personal details and I can set this up for you asap.

[See existing client tickets when opening a new ticket.]

Hey @Gary Haberl, thanks for your valuable inputs again, please feel free to add your requests to our product roadmap page. Thank you!

[Search service ticket via time entries.]

Hey @Gary Haberl, thanks for your valuable suggestion. Please raise this feature request via our product roadmap page.

[Clients receiving Update notification when starting Firefox, Can I turn off notifications in 3PP?]

Hey @BurseyC, I have discussed this with our support team and raised a ticket for you. They will reach out to you shortly regarding this query. Thank you!

[Unable to register & view the main site]

Hey @BytePhil, can you please DM me your IP address. We will resolve this for you.

[What do the numbers under the System Name represent?]

Hey @BurseyC, I have raised a ticket for your query. Our team will contact you and clarify this for you. Thank you!

[Additional 3rd Party Patching Options: Microsoft Power BI]

Hey @Kierston Grantham, thanks for your valuable suggestion. Please add your suggestion to our roadmap so our dev team will pick it up as per priority. Thank you.

[Veeam backup monitoring through WIndows Event logs]

Thanks for sharing this query @Randula, I have rasied a support ticket for this request and our team will reach out to you shortly regaridng the same.

[Remove stale computers]

Thanks for your thoughts, please feel free to include your suggestions in our product roadmap so our dev team can prioritize accordingly: https://pulseway.featureupvote.com/

[Network Monitoring Improvements]

Search, filter and quickly find network devices with the new Device List.

 

 

[Network monitoring devices are shown as offline]

Hi @harleykjjn, I have raised a support ticket for this query, our team will contact you shortly regarding the same. Thank you!

[Mac OS remote control - am I missing something? Nearly always times out. Connects maybe 10% of the time]

Hey Daniel,

Sorry to hear that you are facing this issue. I have raised a support ticket for you, and our team will get in touch with you shortly regarding this. Hopefully, we will do our best to resolve this for you. Thank you!

[IMAP settings not working - email parser]

@SImpleMan hope the support team did contact you. Please let me know if this is still a concern?

[Installation on Raspberry Pi 4 running Ubuntu 20.04.2 LTS?]

Thank you Paul, linking the announcement thread: 

 

[Pulseway 8.8.9 Update: ARM64 Linux Agent]

With the 8.8.9 Linux Agent, you can now install Pulseway on ARM64-based devices (Raspberry Pi 3 and 4).

[IMAP settings not working - email parser]

Hey @SImpleMan, I have raised a support ticket for your query. Our team will contact you shortly regarding the same.

[Package for Synology]

Please manually enter Synology's OIDs for this purpose, in future we will be looking to provide pre-packed OIDs.

You can get the OIDs for Synology: https://global.download.synology.com/download/Document/MIBGuide/Synology_DiskStation_MIB_Guide.pdf

[Ticket Templates for common ticket types]

You might join our Discord Community and see if someone could share some light on this. Please join here: https://discord.com/invite/z5MHQV5YFT

[Remote Control Issue]

Hey Michael, I have raised a ticket for your issue. Our support team will contact you shortly.

[Prompt technician for input upon running script]

Hi @TeeJay, this will be a feature request, so kindly raise a feature request in our roadmap page: https://pulseway.featureupvote.com/