[HELP - Pulseway Tasks User Registry Update]

Hi @Peyton Young

Thanks for bringing this to my attention. I would like to raise this issue with support so if you could send on your Email Id connected with your Pulseway account I will CC you in my support communications. 

Thanks a mill, 

Stefan 

[Speed Test]

Hi @BobBrown

Sorry for the late reply I was on PTO 

If you would like to make a new feature request you are more than welcome too. Here is the link to our request a feature page which means your request will be seen directly by the Pulseway devs. Link

 

[Clone option (on Policies, scripts, profiles, whatever... "on everything")]

Hey @AXGui

Apologies for the late reply, I was on PTO 

Thanks for popping in you feature request we always love to hear what our customer want and need. In the future you can also pop the request in here so it can be seen by the devs directly. 

Thanks again, 

Stefan 

[Unable to Register New System]

Hi @ChittyNas

Apologies for the late reply, I was on PTO 

Are you still facing the above issue? If so please let me know and I'll help you out. 

[Windows 10 to 11 Upgrade Prevention or Notifications]

Hey @JChiz4761 

Thanks for reaching out. 

So you could try firstly try

1. Creating a Global Rule in Pulseway that says if Name or Description contains 21H2, don't install. 21H2 is used by Windows 11.

2. Setting registry entries to tell Windows 10 not to update the Feature version past 21H1.

This can also be done via GPO in a domain environment.

BUT - I don't think this stops end users from clicking upgrade if they get a prompt or choose to be curious themselves.  You can also send out communications to your customers explaining that they should not be pressing update to any Windows 11 prompts if they happen to see any.

 

Similarly you can also create a rule for 22H2

 

 

[Scope not found]

Hi @brucesmith

Apologies for the late reply. Would you be able to share a screenshot of the scope that you have created 

Thanks, 
Stefan Mcl 

[Wireguard]

Hi @ITiseasy

You can add Wireguard as a Custom Title, just make sure it's in msi format 

[Planned Storage maintenance - Saturday June 3rd 6:00am - 9:00am EST]

Our US hosting provider will be performing storage maintenance on Saturday June 3rd. During this time, you may experience intermittent, short-term service disruption.  This will only impact those SaaS customers hosted in the US data center.

 

We do apologize for this service disruption and any inconvenience this may cause. However, we have officially taken a decision to switch our hosting provider and are in the process of planning the migration which will take place in phases. If you would like to be included in the first tranche of migrations, please contact myself at stefan.mclaughlin@pulseway.com your account manager. 

["Applications and Services Logs" event monitoring not working]

Hi @ryley2637

Thanks for your message. 

I have looked into this and haven't been able to find a solution so I am going to raise a support ticket in your name. Would it be possible for you to DM or reply with your work email so that I can keep you in the loop with support? 

Thanks a million,

Stefan Mcl

[Storage provider maintenance update - possible service disruption]

2 minutes ago, Martin U. said:

How do we get on this list? I asked my team and none of us got this email. Thanks

Hi @Martin U.

If you could send me on your work email address I can have you added into the comms list, to which this email was sent out to. 

Thanks, 

Stefan

[How can I delete a site that is empty?]

Hi @miguell Thanks for your message.
 

So that site might have single or multiple Agent Groups under site, delete the Agent Groups first to be able to delete the site. If this is already done, send me the screenshot if you get any error while doing it.

Thanks, 

Stefan 

[Storage provider maintenance update - possible service disruption]

6 minutes ago, ltintnteam said:

Have you considered sending out an email to let everyone know that your service is down?
I know you can do this, because I receive promotional emails every day. If your support department can’t do it, contact your marketing department because they’ve got it figured out.

 

Hi 

We always try to communicate all service disruption as in advance as possible. There was a forum, and email communication sent out earlier this week on Tuesday. But due to the Data Centre change of schedule which was communicated to us at the last minute we did not get a chance to send the new global announcement once the service disruption started. 

 

As mentioned on our official post regarding this: we have officially taken a decision to switch the data providers and we are in the process of migrating to a new datacenter provider. We will be prioritizing the customers who are expressing their concerns and would like to be moved first. Please mention this to your account manager and will prioritize you once the move begins in the upcoming weeks. 

[Planned Maintenance in US Data Center - Thursday May 25th]

Hi All,
Please refer to this post 

 

if you would like to be among the customers who wishes to be moved to the new data storage please reach out to me at stefan.mclaughlin@pulseway.com or to your account manager

[Storage provider maintenance update - possible service disruption]

Hi all, we do apologise for the inconvenience and service disruption, our storage provider had to reschedule the data maintenance works last minute and some instances might get affected. Most of the functionality should be working as normal, while the online billing portal is expected to be down till the maintenance works are over.

We do apologise for this inconvenience and service disruption. Moreover, we have officially taken a decision to switch the data providers and we are in the process of migrating to a new datacenter provider. We will be prioritising the customers who are expressing their concerns and would like to be moved first. Please mention this to your account manager and will prioritise you once the move begins in the upcoming weeks. 

if you would like to be among the customers who wishes to be moved to the new data storage please reach out to stefan.mclaughlin@pulseway.com  or to your account manager

[Is Pulseway down?]

Hi @Breen81

Please refer to this post 

 

if you would like to be among the customers who wishes to be moved to the new data storage please reach out to me at stefan.mclaughlin@pulseway.com or to your account manager

[Storage provider maintenance update - possible service disruption]

Hi all, we do apologise for the inconvenience and service disruption, our storage provider had to reschedule the data maintenance works last minute and some instances might get affected. Most of the functionality should be working as normal, while the online billing portal is expected to be down till the maintenance works are over.

We do apologies for this inconvenience and service disruption. Moreover, we have officially taken a decision to switch the data providers and we are in the process of migrating to a new datacenter provider. We will be prioritizing the customers who are expressing their concerns and would like to be moved first. Please mention this to your account manager and will prioritize you once the move begins in the upcoming weeks. 

if you would like to be among the customers who wishes to be moved to the new data storage please reach out to me at stefan.mclaughlin@pulseway.com or to your account manager

[Planned Maintenance in US Data Center - Thursday May 25th]

Our US hosting provider has announced planned storage maintenance for Thursday May 25^th between 06:00am and 07:00am EST. This work will enhance our storage availability and will impact any Pulseway SaaS customers hosted in the US data center.

There may be intermittent disruption to service during this time, but in the unlikely event of this happening, it will only be for a few minutes.

Pulseway apologizes for any inconvenience this may cause.

[Determining what device a user was using when they lock AD account.]

Hey @Shawn

Can I ask where you are getting this error? 

Thanks,

Stefan

[WEBINAR - Quarterly Product Update - May 24th]

We are excited to invite you to our upcoming Webinar on May 24th where we will be previewing what's in store for Pulseway in the coming months as well as recapping on recent product innovations. 

You can register for the webinar HERE and the webinar will be available for on demand 2 hours after it begins. 

We hope to see you there!

 

[Reporting Who Marked Tickets as Complete]

Hey @Denney Fifield

Thanks for your post! you should check out a request a feature option on the what's new. There you can put in requests that will be viewed and taken into consideration by devs. Check it out here 

If you have any more questions please ask away.

Thanks, 

Stefan 

[Raspberry Pi Model 3+ | Pulseway-registration error]

Hey @Timdavis3008 

it seems like you don't have the correct Linux Libraries installed, if you follow the link below it will entail how you can resolve the issue. 

Link: https://intercom.help/pulseway/en/articles/2518729-linux-openssl_1-0-0-not-found-on-raspberry-pi

If you need anything else, please let me know!

[Does Send Email from File Browser work?]

Hey @Mike Shevenell Thanks for your question. 

Unfortunately if you have configured the settings on one agent it would not show up on the RMM Web portal. However you can configure the settings on the profile rather than the agent, as agent impacts one machine but the profile can be included in a  policy and can impact multiple machines.

 

If you have any other questions please ask away.

 

 

[Why monitor Azure]

Hey @AndyR 

The latest update we have in regards to ARM is that we are now compatible with ARM64 based devices (Raspberry Pi 3 and 4).

We are currently working on some virtualization features so be sure to stay tuned and keep an eye out on our social media and the whats new page for future updates. 

If you need anything else, feel free to DM me or drop a reply. 

Thanks, 

- Stefan  

 

 

[Change Endpoint Configuration via Powershell on Admin Console]

Hey @brendang

Thanks for your message. Unfortunately right now we cannot disable to policy for an individual machine. But you can create a new group and apply customized policy.

If you need anything else please let me know. 

Thanks, 
Stefan 

[Is Pulseway down?]

Hey @Lukasz Thanks for bringing this to our attention. 

I'm really sorry that you have been facing issues. I'm going to dive further into this and if it's not an issue could you please DM me your email ID just in case I have to raise a support ticket I can still keep you clued in on what's happening. 

Thanks. 

-Stefan