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Announcing Pulseway 9.6 🥳

StefanMcl_Pulseway

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Posts posted by StefanMcl_Pulseway

    1-Click

    in Installation & Configuration

    Posted

    Hi @RandyChuck

    Apologies it has taken this length of time to respond. Essentially the one click feature was designed to be apart of our integration with IT Glue and other password managers, so that when remoting into end-users computers you don't have to request a password each time. And this is how it operated for a time but recently we are upgrading our Remote Control software and with this comes a need to re-do the integration do for now they one-click tools is disabled but will return later this year. 

    I hope this answers your questions, if you need anything else please let me know!

    Thanks, 
    Stefan 

    Installation Problem: Error 1001: the service already exists

    in Windows

    Posted

    Hey @John C

    Thanks for reaching out Really sorry that it has taken us so long to get back to you. 

    If you head to this article here: https://intercom.help/pulseway/en/articles/964192-error-1001-the-specified-service-already-exists and run the commands as an administrator then it should rectify the issue. If not please forward me your Pulseway email and I can raise a support ticket on your behalf. 

    Thanks, 
    Stefan  

    Pulseway PSA Update

    in General

    Posted

    Hi Everyone

    Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know.

    Stefan

    Pulseway PSA Update

    in General

    Posted

    Hi Everyone

    Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know.

    Stefan

    Pulseway Down?

    in General

    Posted

    Hey @Trent Cox, 

     

    We are currently running into some issues with Pulseway PSA which has led to a platform outage. Our teams are aware of this and are currently working on restoration of the service. As of yet we do not have a set ETA for when Pulseway PSA will be restored but the second we do we will update this thread. Apologies for any inconvenience caused.

    Stefan

    Pulseway for personal use...

    in General

    Posted

    Hi @Rocket39

    Thanks a mill for reaching out. At the moment there is no plan to update the minimum requirement for endpoints to be less than 20 and in regards to why we removed the free plan, the primary reason for removing it was to ensure that we can continue to offer a high-quality, sustainable service to our users as well as streamlining the process' and resources. As our platform grows and evolves, the demands on our resources have increased significantly. By retiring the free plan to net new users, we were able to focus on making sure that our key product (Pulseway Team legacy plan) is continuously being invested in and supported up to the standard that we want to uphold. 

    I hope this answers your questions and if you need anything else please ask away. 

    Thanks, 
    Stefan 

    Pulseway not recognizing newly added systems for workflow automation

    in Bugs

    Posted

    Hey @Monotype6932

    Thanks a mill for reaching out! I'm sorry to hear that you are facing issues with he custom iso installer, seeing as it ran fine up until recently this leads me to believe that it may be a possible bug/glitch. To get to the bottom of this I would love to raise a ticket in your name so if you could DM me your Pulseway email I will raise a ticket to support and we can figure out what's happening. 

    Thank

    Stefan

    3PP Error :Scan Results

    in General

    Posted

    Hey @Navi

    Thanks for reaching out! The The correct location of the log file is -> C:\Program Files\Pulseway\Patch\logs   -> there will be many folder's based on time/date, so open the folder and then the log file. If the Patch folder itself is missing, then there wont be patch policy applied to that system.

    Let me know if this helps question and if you have any more questions please let me know! 

    Thanks, 
    Stefan 

    I'm a HUGE Pulseway fan and advocate. Been using the product since 2013. But I'm getting really frustrated trying to find accurate information/instructions.

    in Windows

    Posted

    Hi @Stephen Hammond

    Here is a link to the Pulseway policies section within out knowledge base: https://intercom.help/pulseway/en/?q=policies in here there are a bunch of up to date artcles regarding all you need to know about Policies and how they work! We also have a whole over view of the release notes and policy change on our what's new page here: https://www.pulseway.com/new

    The video I sent you is a apart of a project we have coming up where we will have a collection of videos for each feature and once this is complete I will let you know as soon as possible! 

    I hope this info helps and if you need anything else from me please let me know! 

    Thanks, 
    Stefan

    3rd Party Patching of Windows 11 and Server 2022

    in Bugs

    Posted

    Hi @Donald Jackson

    Thanks a mill for reaching out! Can I ask which apps you are looking to Patch as we support a wide of out of the box titles regardless of OS ( most of which are listed here: https://www.pulseway.com/patch-management) 

    The custom titles feature is there to help you configure patching for app that we don't natively patch within our tool! Let me know if this makes sense and if you have any other questions please let me know! 

    Thanks, 
    Stefan

    I'm a HUGE Pulseway fan and advocate. Been using the product since 2013. But I'm getting really frustrated trying to find accurate information/instructions.

    in Windows

    Posted

    Hey @Stephen Hammond

    Stefan from Pulseway here, Thanks for bringing this to my attention and I'm sorry that you have been running into such issues, I have just reached out to our product specialist in hopes they can assist swiftly but, I think you would really benefit from a demo of the issues you are facing with one of them! 

    If this is something you are interested in I can definitley arrange one for you all I need is you Pulseway email. In the meantime we also have a video on our new policy engine here if this works as well:

    Let me know if this suits and if so I can get it sorted as soon as possible. 

    Thanks, 
    Stefan 

    Pulseway for personal use...

    in General

    Posted

    Hey @Jarno Delbressine

    I'm Stefan aka the new Jamie and I can definitley get this sorted for you. Could you DM the email you would like to use as well as some other contact info like your First and last name a mobile number and the country in which you are based. 

    You can check out our pricing here and for the base RMM of 20 endpoints we come to about $27 but this can vary depending on the plan you go for! 

    Let me know if you have any questions!

    Thanks, 
    Stefan 

    Add Service Desk Filter

    in General

    Posted

    Hey @ACV-ATS

    Thanks fro reaching out! So we don't currently have a filter in Service Desk to show this but you can go to Finance > Billing Review > Charges and do a search here to show all tickets/projects which has pending charges (not yet invoiced)

    Let me know if this helps and if you have any more questions please let me know! 

    Thanks, 
    Stefan 

    Receiving error when trying to remove devices from patch management

    in Windows

    Posted

    Hey @Buckeyes

    Thanks for reaching out! The policy can be changed by navigating to Configuration > Organizations. Check if the policy is directly applied on the group or if it is inherited. The policy has to be removed from the org/site/agent group to apply the policy manually or move the endpoint which requires a  new policy to a new agent group and apply new policy. 

    Let me know if this makes sense and if you have any more question please let me know! 

    Thanks, 
    Stefan 

    Partial screenshot

    in Bugs

    Posted

    Hi @juniordata

    Thanks for reaching out! You should have an option to scroll and look at the screenshot. If this isn't the case could you forward me your Pulseway email and I will raise a ticket on your behalf. 

    Thanks a mill,
    Stefan 

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