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StefanMcl_Pulseway

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  1. Hi @Derrick Thanks for getting in touch and apologies for the late response. I had raised a ticket for previous users and upon investigation the support team are still liasing with the user on solving this issue. If you like I can raise a separate ticket for you as I believe that there is a resolution that the support team can provide by remoting into your machine. Just forward me your Pulseway email ID and I can get you in touch with support. Thanks, Stefan
  2. Hey @Ahmad Thanks a mill for bringing this to our attention, I'm going to raise this issue with support and I was wondering if you would like to be involved in the update process? If so forward me our pulseway email ID and I can CC you in the ticket. Thanks again Stefan
  3. Hey @Avijit So interactive, conditional troubleshooters can be used to ask questions, provide answers, and run self remediation scripts and tasks based on user input. Pulseways Client Portal can be used to standardize IT processes, empower end-users and reduce the workload on your support team: Here is a video that dives into this more With the client portal you ou can now create interactive, conditional troubleshooters that can be used to ask questions, provide answers, and run self remediation scripts and tasks based on user input. Pulseway's Client Portal can be used to standardize IT processes, empower end-users and reduce the workload on your support team The attached videos should definitley help you out but should you need any more assistance please let me know! Thanks Stefan
  4. Hey @DeWaynes Thanks a mill for reaching out. Seeing as your request has a good bit of code, I'm going to open a support ticket for you so that our techs can review it better, so if it's not too much hassle please forward me your Pulseway email id so that I can CC you in the ticket and get your issue resolved! Thanks Stefan
  5. Pulseway 9.6 is Here to Transform Your IT Management! πŸš€ Get ready to scale your IT operations with Pulseway's latest release, version 9.6! We're bringing greater control and extended capabilities over a vast array of devices, making your IT management smoother than ever. Here's what's new: πŸ‘€ Enhanced Device Monitoring: SNMP Monitoring: Set alerts based on value changes, introducing Context Targeting within root Policies for precise tracking. Service Monitoring: Notifications for missing services on Windows agents, with updates for other platforms coming soon! πŸ”§ Robust Patch Management: Stay informed with notifications for pending patches, errors during patching, and more, customizable to fit your workflow. πŸ–₯️ MACos Remote Control: Gain access even when no user is logged in, with further enhancements on the way. πŸ€– Automation Made Easy: Execute Workflow Actions as the Current User, expanding automation capabilities to user-specific contexts like never before! πŸ”— Seamless Autotask Integration: Connect and streamline your IT service management with enhanced integration options. πŸ› οΈ UI and Other Feature Enhancements: Improved navigation, additional monitoring tools, API enhancements, and crucial bug fixes for a smoother experience. 🎯 Policy Extensions with Explicit Targeting: Precisely target devices with new extensions, now with Explicit and Dynamic Targeting options. πŸ” New Workflow Templates: From Disk Cleanup to Desktop Wallpaper settings, automate daily tasks efficiently and effortlessly. πŸ’Ύ Double-byte Language Support: Enhanced support for double-byte characters, ensuring data integrity across languages. πŸ“Š Agent Diagnostic Logging: Enable diagnostic logging remotely and collect logs without disturbing the end-user, exclusively on Windows agents. πŸ”„Integration and Navigation Updates: Navigate easily with updated module names and enhanced search capabilities in the left navigation pane. πŸ“Š Storage and Service Monitoring Upgrades: Granular monitoring for Windows agents now, with support for macOS, Linux, and BSD coming soon. πŸ”§ Other Enhancements Include: Renaming Devices: Easily rename devices right from the Device Card, with options to reset to default names. Advanced Reporting: New datasets and templates for deeper insights and reporting capabilities. Enhanced Services Monitoring: Now extended to Linux and BSD agents. API Improvements: New endpoints and enhancements to boost integration and automation capabilities. To see these brand new features in action be sure your don't miss our live Webinar on May 21st HERE and if your new to Pulseway dive in and try it for free
  6. Hi @pcfaguiar This looks correct to me. I'm assuming you are using the SAAS version and are based in EMEA? Thanks, Stefan
  7. Hi @Joseph Anderson You should be able to get this information from the advanced templated but you will have to so it via the new custom templates feature Thanks Stefan
  8. Hey @Mahesh De Silva Thanks for reaching out, Apologies for the late reply I have been sick the past few days. You can enable the log for this via Pulseway manager as shown below. Please let me know if this helps and if the issues persists reach out to me and I will raise a support ticket in your name Thanks Stefan
  9. Hi @RandyChuck Apologies it has taken this length of time to respond. Essentially the one click feature was designed to be apart of our integration with IT Glue and other password managers, so that when remoting into end-users computers you don't have to request a password each time. And this is how it operated for a time but recently we are upgrading our Remote Control software and with this comes a need to re-do the integration do for now they one-click tools is disabled but will return later this year. I hope this answers your questions, if you need anything else please let me know! Thanks, Stefan
  10. Hey @John C Thanks for reaching out Really sorry that it has taken us so long to get back to you. If you head to this article here: https://intercom.help/pulseway/en/articles/964192-error-1001-the-specified-service-already-exists and run the commands as an administrator then it should rectify the issue. If not please forward me your Pulseway email and I can raise a support ticket on your behalf. Thanks, Stefan
  11. Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan
  12. Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan
  13. Hey @Trent Cox, We are currently running into some issues with Pulseway PSA which has led to a platform outage. Our teams are aware of this and are currently working on restoration of the service. As of yet we do not have a set ETA for when Pulseway PSA will be restored but the second we do we will update this thread. Apologies for any inconvenience caused. Stefan
  14. Hi @Rocket39 Thanks a mill for reaching out. At the moment there is no plan to update the minimum requirement for endpoints to be less than 20 and in regards to why we removed the free plan, the primary reason for removing it was to ensure that we can continue to offer a high-quality, sustainable service to our users as well as streamlining the process' and resources. As our platform grows and evolves, the demands on our resources have increased significantly. By retiring the free plan to net new users, we were able to focus on making sure that our key product (Pulseway Team legacy plan) is continuously being invested in and supported up to the standard that we want to uphold. I hope this answers your questions and if you need anything else please ask away. Thanks, Stefan
  15. Hey @DaveBoxG Thanks for reaching out, I think the reason this isn't installing is because the directory you are selecting is not the local drive defaulting to s. Could you try selecting c instead and report back? Thanks a mill, Stefan
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