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Announcing Pulseway 9.6 🥳

StefanMcl_Pulseway

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Posts posted by StefanMcl_Pulseway

    3rd Party Application Patching

    in General

    Posted

    Hi @Donald Jackson

    Apologies that it has taken me a while to get back to you. So to answer your questions:

    1) You can create multiple patch policies, then apply the specific one to an individual system in Patch management -> Agent status -> Hover over the system -> add icon -> apply patch policy. Also, a system can only have one patch policy applied. You can also apply it to an agent group/site/Org. If its assigned this way, then you have to remove the patch policy from group/site/org, then apply it individually on Patch management -> status.

    2) Patch policy can be automated to run at a particular date and time, you can also run the patch policy manually. When the patch policy is run manually from Policies or Agent status, Windows updates will be checked and installed, then 3rd party applications install/update. So, if its either manual or automatic patch policy update, the application will be installed. 

    I hope this helps but if you ever need any more assistances please let me know!

    Scheduled Workflow invoking Tasks

    in Workflows

    Posted

    Hi @TheITJedi

    So this is the expected behavior of the workflow, if you are looking to avail of the scopes attached to the task itself rather than the workflow your should focus on scheduling from tasks within the task scheduler, not the workflows. 

    Let me know if this helps/makes sense and if you need any further assistance please let me know

    image.thumb.png.e71864048acee23712a08e90551dfbe6.png

    REST API v3 Questions

    in REST API

    Posted

    Hi @TheITJedi

    So the new update release for the API Authentication talks about API Access based on the Token. You can find it in the release notes here

     
    Fetching value on the Custom field is not yet available, what shows on the api documentation page is what we have open and that been said as we progress we will start adding support for the additional value.
     
    I hope this helps and if you have any more question please let me know

    REST API v3 Questions

    in REST API

    Posted

    Hi @TheITJedi

    Thanks for reaching out, the following link should take you to all the documentation you will need regarding API V3 

    Just uses this link: https://<yourserverURL>/api 

    and be sure to input your URL

    If you need anything else please let me know!

    Thanks, 
    Stefan 

    Pulseway, WTF???

    in General

    Posted

    Hi Rick, 

    Thanks for bringing this to my attention, I'm really sorry that you have had to experience these issues with Pulseway. It looks like these were caused by issues with our current US data center provider. Because of these issues, we have just started the process of moving customers away to a more robust, reliable and performant data center to deliver a better and more stable service to our customers. Refer to this post regarding the Server Migration

    If you like, we have a slot for migration this Friday and we could 100% include you in this migration slot, however the cutoff time to be included is 11:00am EST today. We know this is quite last minute so there is another migration slot available next Tuesday the 19th and we can include you in that slot if that suits better. The migrations will take place between 4:00am to 6:00am EST so that users wont be affected. 

    Let me know what your preference is and if these issue ever persist please let me know and I will help where I can. Again we apologies for the inconvenience caused and if you have any more questions please feel free to reach out.
     

    Thanks, 
    Stefan 

    Planned Server Maintenance - SAT 16th Sept 12:00am -4:00am | 5:00am - 9:00am EST | 6:00am - 10:00am CEST

    in General

    Posted

    HI Everyone, 

    On Saturday the 16th of September we will be upgrading servers that are used by our RD service globally. During this period, live RD sessions may disconnect. If this happens, you should be able to reconnect immediately as the traffic will be diverted to alternative servers. 

    We expect the maintenance to be minimal and the operation of all other Pulseway features will be unaffected. 

    Thanks.

    Pulseway Down?

    in General

    Posted

    Hi @Breen81

     

    We were experiencing some issues with one of our servers and this was causing disruption with the RMM. The issue has since been solved and returned to normal, but in regards to a long-term solution please refer to this post, which details our plans to migrate customer to a new an improved server host. 

    If you need anything else please let me know. 

    Thanks, 
    Stefan 

    SERVICE ANNOUNCEMENT - User Migration

    in General

    Posted

    Dear users, 

    Pulseway has recently launched a major project to improve the service for customers hosted in our North American data center. This will see all North American, South American and Asia Pacific customers, currently hosted in the US, move to a more robust, performant and secure data center situated in New Jersey. 

     

    As we are sure you can appreciate, this is a significant project so we will be migrating customers in phases over the coming weeks.

    Your account manager will be in touch soon to work with you to plan your move at a time that works for you.

    However, if you wish to be included in one of the early phases, please contact your account manager and they will be happy to arrange that.

    For more information on the migration and what it means for you, please refer to this knowledge base article.

    If you have any questions, please do not hesitate to get in touch with your account manager.

    Thank you.

    Slowness

    in General

    Posted

    Hi Everyone,

    Just got word there what there server issue has been resolved and the webapp performance should be normal now. Thanks to everyone for their patience and again we are sorry for any inconvenience caused.

    Intermittent Pulseway Webapp disruptions

    in General

    Posted

    Hi All, 

    We are currently experiencing some unexpected disruptions across the Pulseway Webapp due to a balancing issue with on of our servers. The dev team are aware of this issue and are working to fix it as we speak and we hope to have it back up and running as soon as possible. 

    We apologize for any inconvenience caused. 

    Thanks, 
    Stefan 

    Running PS script from Automation

    in PowerShell

    Posted

    Hey @Nick Grey

    My suggestion is to test using Workflows >> choose trigger type as Ad-hoc and try to run the action Execute shell command or add the script on a notepad save it as ps1 push the scripts to all the machines using write file option in workflows and then use Execute File action in the workflows.
     
    This is just a suggestion and if it doesn't help you out, I will raise a support ticket for you and we can solve the issue. 
     
    Thanks, 
    Stefan 
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