General

We are excited to invite you to our upcoming Webinar on May 24th where we will be previewing what's in store for Pulseway in the coming months as well as recapping on recent product innovations. You can register for the webinar HERE and the webinar will be available for on demand 2 hours after it begins. We hope to see you there!

My experience has not been horrible, but it hasn't been good either. The high pressure that they put on you during calls is definitely not appreciated but I don't blame the sales people, upper management is probably leaning on them pretty hard. Overall, I think I would give them a 3/10. As soon as we can move on we will. Just like others have mentioned on Reddit, We have licensing issues from time to time that we just ignore and they will be restored a few hours later. The RDC isn't very good in a mixed PC / Mac environment. TEST, TEST, TEST, before you become a customer. They are not easy to deal with if you have any complaints.

I've noticed when reviewing some recent high memory alerts on a few machines that the Pulseway service seems to be using significantly more memory than it use to. Wondering if this is to be expected.

I have an issue logged with Pulseway support and we worked on it for about an hour or so with no resolve. Basically you run the Policy and Patch folder is not created... nor do any applications install or update, as well as Windows Updates. Anyone else having this issue? As a work around to re-install a corrupt application or new, I used the mobile app, %computername%, patch management and then click Install Applications. Not the best of solutions but for now a work around if you are having issues also.

Is Pulseway down for anyone else? Getting 503 error on webpage, remote control and iOS app. Webpage unresponsive before error code.

Hi All, Just doing a quick post for those of you who didn’t catch our Webinar yesterday where we shared some exciting progress updates and future plans! So let's dive in to some amazing features that will be coming soon: 1. We’ve also made some changes to Workflow, including some new stuff. With the new Workflow actions you can now: § Schedule workflow actions § Schedule Reboots § Execute shell commands § Execute a file § Close an application § Get a URL – for downloading files § Write a log entry § Send a message to the end user · You will also now be able to define a working folder …

I am trying to install a 3rd Party application, Elpha Secure. I have the .msi file saved to Dropbox and I am trying to install it from there. After doing some research I have gone in and set up a Custom Tile, but it was just spinning at Provisioning then "Failed to read metadata". Is there something else I need to be doing?

Hi, I have turned off 3 Client Servers and I want to remove them from my Billing. The Billing screen shows that I have 3 Server licenses and that I am using 0, when I try to reduce the number, I get a popup that says: You are currently using 3 licenses, you need to remove a server before you can decrease the order quantity. I have no problem adding licenses but removal is a problem. I've sent a two emails in the last two months to my Account Manager with no response. Anybody know how to remove the Servers? Thanks, appreciate it. Craig

Last month a vulnerability was revealed in SQLite. It can be read about here: https://blog.trailofbits.com/2022/10/25/sqlite-vulnerability-july-2022-library-api/ Just curious if the version Pulseway uses is vulnerable, as I see Pulseway does use SQLite? If so is there any communication on when it is expected to get fixed?

Hello Everyone, We had a downtime yesterday, here is what happened, and how we are trying to avoid it moving forward. On November 2nd, we've received notifications that the database cluster has crashed and upon further investigation we've determined that the iSCSI storage was unresponsive. After reaching out to the hosting provider we've found out that they have experienced multiple drive failures on the SAN and that the disk got locked during the array rebuild process. They managed to get it unlocked but because the array was still rebuilding and operating at a lower I/O capacity, turning on the database cluster resulted in the disk locking again resulting…

Is it just me? Getting weird unreadable errors, and win32 exceptions when trying to login. Mobile app returns 'service unavailable'.

Please be advised that we're experiencing storage issues with our hosting provider in the US hosting center. It is causing our database server to continuously crash. We apologise for any inconvenience and are actively working on a resolution. The billing system may be temporarily unavailable as well.

We are unable to login to our dashboard this morning.. anyone else having the same issues? I tried to call but the phone number is not working 🙃

Is it possible to have a widget added on the dashboard that has to do with client portal conversations. Currently we have to check each time in the conversations to see if someone has messaged. We would like to be able to see incoming messages as a widget on the dashboard, is this possible?

Recently we have started integrating the client portal and we are doing some tests, however when we send an invite email. It uses our custom email template from 'server admin' email settings. When I switch off using the custom template and send the invite again, it will send the regular email from Pulseway. How do I use our custom email template whilst also able to send client portal invites to our customers?

I am curious if there is a simple log/report for a machine in Pulseway that shows if and when the agent for a particular machine is disconnected or not reporting back to the server. I am trouble shooting some outage notifications that are happing in a separate system (Uptime Robot). I have seen a couple of the machine reporting offline in Pulseway but still accessible depending on the ISP. I think the disconnects are brief in nature. I am not saying this is a Pulseway problem but the logs of agent connectivity would help with cause and correlation investigations. Thanks in advance for your responses. -Jacob

Looking for a powershell script to set the inactivity limit of a windows computer to lock after x number of minutes of no use.

Hello! I just wanted to ask if there's any way to setup pulseway for personal use (Home use)??

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We are busy setting up the integration between Pulseway and Autotask. When signed into the server, opening Pulseway Manager 8.50, and going to Settings>Autotask we can enable the Autotask integration and enter the credentials for the account. After that the Account and Queue dropdowns become available with the company and the queue that the tickets needs to go to and this works as expected. With the amount of servers that we manage we want to roll this setting out using endpoint policies. We go to the webapp, create a policy, go to other settings, select Autotask. After we entered the same credentials as we did in Pulseway Manager the dropdown menu's don't…

On 64bit Windows there can be both 64bit performance counters and 32bit. Some applications will record metrics in one or the other bit space. On a 64bit OS, you can access the 32bit counters by using "mmc /32 perfmon.msc". Can 64bit Pulseway access 32bit counters (and 64bit?) for monitoring and alerting or is the only option to run 32bit Pulseway? Thank you.

First time needing to do this, but we have sensitive data in the portal we want removed I do not see any obvious way to clear archived notifications from our portal, would have thought this would be under Server Admin Settings. @Paul assuming I'm missing something obvious here?

Trying to install Pulseway on my Windows laptop, gets an error saying the MSI is not found? I have downloaded the MSI file several times to my downloads area, and run it from there. I get the following error.

Hi, I have a Pulseway free account. Recently I added a new user account to my main Windows 11 PC. This PC has two users with the Pulseway application installed on both. I also have another system being used as a home media server and this has Pulseway installed. For some reason, Pulseway thinks I have three registered systems on my account even though the account itself only shows two systems. Please could someone explain why this is happening. Is this a bug?

Hello all, I am new here and I do not know is this the right place to ask this query here or not but I hope I will get a positive response, I have a WordPress blog that is hosted on the well know hosting service provider. For the last few month i am facing a slow page and 500 internal server errors, this will affect the traffic and ranking of my blog, and now i am thinking to change the hosting provider, can anyone suggest me any other best-hosting provider? Thank you