General

Little bit of background here, the company I work for supports approximately 400 systems for one of our clients, they use Pulseway for these systems therefore we are provided access to their Pulseway account to administer and support those systems. As a company we support thousands of other systems mainly on another non Pulseway platform we pay for. We were advised by the account owner that File transfer had been removed by Pulseway in a later version and we confirmed this since version 8 still has file transfer and version 9 just gives a message to use copy/paste instead. It is astonishing to us that file transfer is unavailable on any system with version …

Hello there, This is my first post after just joining this discussion, so please forgive me and provide kind assistance if I have posted to the wrong subsection. I am new here but a real enthusiast and loving😍 this community so far. I have a background in teaching coding and in education and feel I could help with documentation, at least for starters. As a new member in this forum and wish to share and gain some knowledge. I am looking forward to create my own discussion to resolve my query and gain some knowledge though I have taken part in various discussion which is definitely helped me a lot. Also in what category should be taken depends on what fa…

Send an automatic email alert to the administrator whenever a user initiates remote control of a specific computer.

I am looking to use a probe to install the pulse way manager on a device. The device is found on the network by the probe, however the Remote Computer Administrator Credentials will not allow me to leave anything blank. The device i am looking to install the manager on does not have a password set for the administrator account. I can enter the account name, however it will not let me submit the deployment while the password field is empty. Is there something I should enter into the password field that will still work even though the target device does not have a password?

It will not allow me to delete an empty site. Thanks

Hi there, This has been happening for a few months but been getting alerts for a Windows Update Pending file operation which requires a reboot to complete, that I don’t seem to be able to clear, as soon as I restart, clear notifications and it returns immediately. I do want to be getting reboot required notifications if windows updates needs it but even if I log onto the machine and manually check windows updates there is no need for a reboot.

Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan

PULSEWAY 9.5 IS HERE - AND WE HAVE SOME KILLER FEATURES IN STORE Join us on February 20th for our live webinar where we dive into the details of Pulseway 9.5 and showcase some amazing new features that you are bound to love! SAVE YOUR SEAT HERE: https://event.on24.com/wcc/r/4486126/71980A04FE5F5239EF3BB12BC3896CEC?partnerref=cmng_st_rd_9.5amweb

Hi all, I'm an administrator, I would like to know if there is a way to force users to receive notification or, at least, if there is a way to know if they have notification. The best could be a report that shows associations amongst users,group and system. Thanks in advance for every suggestions Danilo.

Hi I have updated my computer and are having problem that is strange to me. I can shut down my computer, i can send message. But i can't start it. Why is that? I've noticed that my computer has gotten a new internal address, the last number was 2 before and now it's 3. Can that couse any problems? I've gone through the BIOS to wake on lan and every settings that can be important here but still no go. PLEASE help me.

Setup resending notifications until cleared. Like resend notification for storage usage every 10 min for example until its within limits. Or when something is down, resend the notification. We do this with other tools in Pushover. It will keep sending alerts that go trough the silent settings of your device. So you know when there is a serious issue you need to look at it. Since one gets many notifications in a day things can be missed. Full disks or stopped servers/services. Should be to set repeated messages for example.

Hi, I do not know for how long, but I guess it might be related to my recent mandatory migration of my account, I am missing at least those modules: Hyper-V VMWare Active Directory Is it that with migration my account degraded, or is this some bug?

I've noticed when reviewing some recent high memory alerts on a few machines that the Pulseway service seems to be using significantly more memory than it use to. Wondering if this is to be expected.

Hi there, we have few settings applied to our machines through policies but notifications for services in stopped state never arrive. We checked the settings and the policy is apparently correctly applied to machines; the settings are: Monitored services are defined at agent level and we see them through Pulseway section accordingly. What we are missing are the notifications in case of more then 5 mins those services are stopped. What are we missing? Thanks for help.

Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan

Hi! After my move to another place and my computer crashed and now using an old backup i have restored the internal ip adresses but still i can't start my to attached computers from my mobile app. I've tried to register the system all over again without any progress at all. Why can i turn off but not on? ToddeSwe

Morning All, For some reason our Critical nottifications have stopped creating tickets in the PSA - Have checked mappings etc and all looks OK. Integrations of Accounts/Assets is working fine. Nothing in the logs. I can create a workflow to sync an alert but ideally need the notification to create a ticket autotmatically - Does anyone know where I can look or what I can do to get this working again? Thanks Matt

Hi, I am a new user and I can't find any info about this. Firstly, I need to get a report of all the installed apps on a single machine. Looks like I can only target a class of machines? Secondly, once I get that list, I need to be able to set a profile so only approved apps can launch, is this possible?

Sometimes, we encounter users not wanting to install an agent on certain devices, like a C-suite executive’s laptop, or you need to assist a customer on an unmanaged device. With Pulseway Remote Control On Demand, it's quick and simple: Create a session and name it. An invite is sent automatically to the user’s email, or you can copy the session link manually. The user downloads a small file from the link and runs it. In the WebApp, the session status updates from "session requested" to "session ready". Click "Connect" to launch the Pulseway Remote Control app and gain access to the guest machine. Once connected, you get all the usual…

When will 3PP incorporate support to patch and maintain newer versions Python?

I found following entry in your HowTo section of your Blog: But i did not find this in the WebApp ???? Where is this now ???

Hi, We are facing the following issue. Our systems in Devices -> Device Management are showing the uptime e.g. "Online for 13 days, 17 hours, 23 minutes" while this is not true (device recently powered off/powered on). This causes quite a bit of frustration for the end users, as we have enabled a policy that indicates that a laptop should be restarted if it has not been restarted for more than 10 days (one of your standard workflows). Now our end users are falsely receiving the message that their laptop has not been restarted in the past 10 days while this is the case. Is this a known problem and what can be done about it? T…

Pulseway 9.14 is here, and we’ve supercharged Mobile Device Management (MDM) with awesome MacOS 3PP patching and game-changing App Store Management! What’s New? Patch 3rd Party Apps on MacOS effortlessly! Automate App Deployments – No more manual installs! Track Installs & Updates for complete compliance! Apple Apps & Books Integration – Manage licenses like a pro! NEW Security & Management Features 🚀 Erase and Lock Device Commands with ease! Enhanced Device Insights – See app versions, update statuses & more! iOS Software Update Configs – Keep devices up-to-date seamlessly! 💡 Bonus: Mov…

We’ve just rolled out Pulseway 9.15, and it’s a pretty major update. Here’s what’s new: 🔐 KaseyaOne Unified Login Single sign-on is now available. You can access Pulseway and your other Kaseya tools with one login, and navigate between them via a new app launcher (the waffle icon). 🧑‍💼 Access Groups (RBAC) User access can now be synced with KaseyaOne roles. Define permissions once and apply them across systems. Much easier to manage at scale. 🤖 Cooper Insights Cooper (Kaseya’s AI engine) is now integrated into Pulseway. It flags issues like missing patch policies, unassigned workflows, or unused features—so you can fix them before they become problems. 🧭 Centralized Expe…

I'm trying to generate a report for a customer who doesn't understand how much work the automation I have in place is doing. But I can't generate any reports at all. Instead, I get this in my email: The PPD: Task Execution: Reset WUAU report failed to generate:: No systems that support advanced reporting found. What gives? I have everything turned on for monitoring. These are Windows 10/11 computers.