Feature Requests

Can we get an option to white label Custom SSL Branding & The Client Interface Branding? Fully Qualified Domain Name: rmm.yourwebsite.com psa.yourwebsite.com IT Glue, Unitrends, and many more are doing this. Client Interface Branding: Would like to see an option to change both Pulseway Agent Executable Installation & Pulseway Manager Application to reflect the MSP company name.

I would like to see IPv6 address information for each system alongside their IPv4 information. IPv6 is the future of the Internet. Many end users are now only receiving IPv6 allocations, as the IPv4 address space is running out. pulsewayd already uses IPv6 for some of its connections. All of these reasons point to the importance of IPv6 support.

Hi I have a feature request - the ability to save [selectable] alerts. Specifically, I would like to save alerts that warn of a removable disk being inserted or ejected, but the ability to choose which alerts you want to save would be good. Thanks!

Would be great to see some reports of all remote connection sessions that can be sorted by customers and allow you to add billing based on session time.

Is it possible to add WireGuard VPN into the third-party patch management?

Requesting support for libvirt integration on linux for checking status of libvirt managed vms, with ability to start, stop, restart etc. Libvirt supports most of the popular linux hypervisors including the very popular xen and kvm/qemu https://libvirt.org/drivers.html

Hello. I think the Pulseway is really good. There is always some room for improvement... What I did not notice during the test, or was not aware of: The push system is really in need of revision. With the following one would also simplify many processes and solve problems! # Interest What is the interest of the technician and billing? When? Date + time - What? A SHORT text with keywords for copy & paste. Now there is too much text. Status # Push It would make sense to make ONE, BIG window with the messages. Sorted by date/time Critical, Important, Normal, Low --> defined with colors (or as text) Acknowledge …

As part of our contracts, we often support users on their mobile phones\tablets. We have worked with a few remote solutions that offered support of these devices. Ideally we would have screen control, but even screen viewing would be useful.

We have users who perfer to keep a clean desktop either for demo's for clients or for personal reasons. when we turned on third party patching it has kept placing shortcuts on the desktop for some applications when updating them. deleting the shortcuts does not prevent them from re-appearing when the application gets updated again. Would it possible to request an option for third party patching to not deploy shortcuts to the desktop?

We have a large org with lots of users (many who don't want to restart their computer). After seeing a user machine sitting at 212 DAYS AND 15 HOURS we scheduled a reboot through cmd. It would be awesome to have a feature that sorts by time awake.

"I had entered all the Contracts for our clients for Managed and Recurring Charges. However, I’m disappointed that the engineers/help desk have to go to the Finance tab to see it. Why can’t they see the contracts in the CRM Accounts view? Why can’t a list of the contracts for a client show up like the Opportunities do?"

We use the Pulseway Dashboard to monitor notifications with the option 'Show only systems with elevated or critical alerts' enabled. This works really well for picking up almost every notification except for 'Send a notification when the public IP has changed' which turns out to be a really useful notification for when an internet services has failed over or failed back. Currently I'm unable to set a notification priority on Windows Pulseway Manager 8.0 or Pulseway for ARM 5.1.2 It seems unusual that this is the only notification in the Notifications tab that you're unable to set a Priority for, is this currently being worked on?

For the workstations, the ESET and the update status is already displayed (Up to Date... etc.). Unfortunately, this function is missing for the servers. And exactly here it would be extremely important to see. Possibly with a small alert if the update status is older than 10 days. (GER) Bei den Workstations wird das ESET und der Updatestand ja bereits angezeigt (Up to Date... usw.). Leider fehlt diese Funktion bei den Servern. Und genau hier wäre es extrem wichtig zu sehen. Evtl. noch mit einer kleinen Alarmierung wenn der Updatestand älter 10 Tage ist.

Some of the above do have "clone" available. But not everything. I am new to PW and looking in to monitoring I found it is not possible (have not found it) to clone a Configuration\Profile\Folder that holds a lot of needed profiles. That could save some time, time is money 😉 So, I'd like to ask for development to always have the "clone" option in the back of their mind with everything they develop.

Dear Pulseway, Currently when a customer wants to send in their support request, they can only send a message but no attachments or such. Is this possible or is this feature in the making? Also if an employee of a customer does not have an email registered in the PSA system, does the ticket system still reply to this person if we reply on that ticket?

Many times I've made quotes that I forgot an Item. I want my quotes to be organized with like parts together. If I want to add another item I have to delete everything below and then reenter the rest. I wish I could reorganize the items more easily.

speaking of opportunities, it would be good to be able to change the Account listed on an opportunity. We use QuoteWerks to create our quotes. We have had issues where someone creates a quote and it adds another Account instead of using one that already exists. Being able to change the Account on the opportunity and then delete the duplicate Account would be great.

Please add a way to manually run a speedtest on a remote computer. I see requests all over the place but nothing added.. been over 5 years guys. Not a regualr interval, but maybe just as script to check that DSL connection to see if it is having an issue.... MTR would be a nice add as well. I have tried: $a=Get-Date; $web = New-Object Net.WebClient; $web.DownloadString("http://client.akamai.com/install/test-objects/10MB.bin") | out-null; $t = "$((10/((Get-Date)-$a).TotalSeconds)*8) Mbps"; $t and $a=Get-Date; Invoke-WebRequest http://client.akamai.com/install/test-objects/10MB.bin|Out-Null; "$((10/((Get-Date)-$a).TotalSeconds)*8) Mbps" >>…

It would be handy if there was an official Unraid client for Pulseway. Preferably one that installs as a plugin and can be managed from the Unraid UI.

We would like to store some url's in a custom field and make these actionable from there so one does not have to copy/past the url into a new browser-tab. Therefore a <url> type is needed that makes the inside text actionable and will "goto" that url in a new browser-tab

We need to add the feature to Disable or can be Disable for some people or for all or so, Accounts and Contacts as no one wants to export everything by some other salespeople or so.

so if a user sends me an email and i send it on to the helpdesk the ticket should be in the name of the original user and not me only need this for emails sent in by agents we have this on our old ticket system and works well as we don't have to change the ticket contact

PROBLEM In Pulseway, there is a place for tickets with PSA integration. This is clunky, and frankly cumbersome to use. In order to have any sort of mobile ticketing experience, I must download the Fusion app, and use it. Once in it, the interface is not user-friendly, in that I have to search around just to make a simple note on a ticket. That app logs me out after only minutes of inactivity. Compare that to "Fresh Desk" where I'm logged in all the time, and the interface is very friendly. In fact as a former user of that platform, I completed and notated tickets predominately on that mobile app than I did on a computer, because of the "on the go" type…

would like a menu to manage active directory so we don't have to click through to a device with the active directory module also would like to be able to browse the forest (see forest tree) would also be good if we can move items into OUs and create new groups/OUs

Pulseway should introduce a dedicated asset management module to provide comprehensive tracking and management of hardware and software across IT environments. Currently, Pulseway focuses heavily on monitoring, but adding an asset management feature would enable users to easily track equipment, licensing, and lifecycle status in one centralized platform. This would streamline inventory management, reduce manual effort, and help IT teams stay on top of hardware warranties, software licenses, and scheduled maintenance. By integrating asset management, Pulseway can offer a complete solution for IT administrators who need real-time insights into both their systems' perfo…