Dashboard re-authentication

[Bwilson]

Hi all, up until recently we've had a TV with a StickPC running Windows and the Dashboard.  This had run for years without problem.  Now, about once a week, the account used in the dashboard shows and error that the account needs to be re-authenticated.   

Is there a setting I've missed to keep this account logged in permantly?

[Anne]

Hey @Bwilson

Thanks for reaching out - so 

To re-authenticate : On the dashboard > go to setting (under tools ). 

 

Under the account tab > under the server name , put in the instance name > then authenticate. 

 

Let me know if this works and if not I will raise a ticket for you!

Thanks

 

[Bwilson]

Hi @StefanMcl_Pulseway,

Sorry, I should have asked if there was a way to keep it authenticated without needing to go back in once a week or so?  It just seems to happen in inconvienient times and unfortuantely it is very noticable when it is off.

[Bwilson]

Hi @Anne ,

further to this, has there been any other changes that I missed with the dashboard now requiring the dashboard account to re-authenticate every 24 hours?

[Anne]

Hey @Bwilson - 

Can you please clarify, do you mean you have to sign into your account frequently? From the Desktop or Mobile?

[tristan]

Finding a similar issue with the mobile App for multiple users, keep needing to sign back in after 24 hours

[Anne]

Hey @Bwilson & @tristan - I believe the issue has been resolved and you shouldn't have to re-authenticate every so often.

Please note there are timeout sessions after a certain period where you would need to log back in but the re-authentication should be resolved. 

Please let me know if the issue persists. 

[Bwilson]

@Anne I'm not too concerned about the phone app, nor the web interface, just the dashboard  (Desktop Apps > Dashboard), being shown on a TV in the middle of the office, no keyboard or mouse plugged in, just looks bad when we suddenly get the ticker advising us to re-authenticate.

We've already re-authenticated today, and if it comes back tomorrow I'll screenshot it to show exactly what I mean.

 

 

[Anne]

Hey @Bwilson - I understand, please keep an eye, screenshot it, and send it to marketing@pulseway.com so I can forward it to the team.