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Hardware Asset correctly assigned to a customer

BigEz
in General

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Posted

Hi Everyone!

How is possible assign automatically an hardware asset to a customer in PSA when a ticket is created trough a support request ? What kind of configuration i've to do in RMM side to match a customer in PSA?

  • 3 weeks later...
  • Staff

Hi @BigEz,

In order to configure this you will need to open the Service Desk -> Assets Management -> Hardware Assets and assign these systems to the correct account and contact, therefore when the support request or notification is generated from that system, then this ticket will be automatically assigned to the correct account and contact for it.

image.thumb.png.31d9bbaba19691aae4a8ae3b7032e52b.png

I hope this helps.

  • 3 weeks later...

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