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Found 142 results

  1. dpbklyn

    Email Parser

    It would be awesome if the email parser went a little deeper. Sometimes a client emails us directly and we forward that email to Pulseway to open a ticket. The problem with this is that it opens the ticket using our company as the client. It would be great if we could get the parser to look in the email headers to find the address that the email originated from and use THAT to assign and client and user to the ticket. There are other ticket systems that do this. Alternatively (though not as elegant), It would also work to put a flag in the subject line like "@CLIENTNAME" to get the email assigned to the client. Is there a way to do this with workflows?
  2. Hey guys! I think Pulseway would be even better if the alerts would clear themselves when resolved.. For example, a server with available windows updates will reboot during our custom maintenance window but the alert will stay until I manually clear it in either the webGUI or the Dashboard app. Those kind of alerts along with cpu spikes, short memory outtage etc are more like "white noise" in the monitoring for me and I'd like to focus on alerts where a proper action is needed in order to resolve. To build further on this idea an even better improvement would be to tie alerts to scripts, so if Alert X is triggered, script Y will run and Alert X will be cleared. Let me know what you think! // Martin
  3. Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification. I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround. P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product .
  4. Hi. It would be amazing if all reports had a "Generate individual reports for each organization" option. Then we could just schedule a single report for "all systems" and get individual reports for each customer. The alternative is to set up individual reports scoped for each customer. And as a bonus remember to set up new reports every time a new customer is onboarded. :-)
  5. It would be nice if there was a view similar to the Time Sheet, Time Entries list but that showed the start and end time of each entry and only showed the time entries for the tickets that had entries for the week. Autotask had this and it was a great way to help remind me of what I did in the "gaps" between ticket time entries. Having all open tickets in my queue just clutters the current view. Maybe have a button on that view that toggles between all the open tickets and no time entries showing and having only time entries showing with start and end times. It looks like this:
  6. Has the pulseway team considered a monitor for Qnap and other network storage devices?
  7. Is there any plan or discussion to allow MSP's the ability to white label the agent settings such as the name, desktop shortcuts, icon, installation path name, etc? We used to have this with a former RMM tool we used and it was helpful to maintain brand consistency with our clients. Thank you, and keep up the great work!
  8. We can already make snapshots.. but what if we get an alarm that one esx server is very busy.. then we need to vmotion right :-)
  9. I just thought I would throw this out there. If Pulseway could manage printers in a similar fashion as Uniprint or other cloud print platforms this would be the greatest thing ever. This would be a major revenue generator for us MSP's. I was also thinking of an addition for managing credentials and group policies. I was reviewing a product called Onelogin and the concept was interesting. Kind of like active directory for everything (mac, android etc.) which would allow us to manage large groups. In my opinion this would make Pulseway the onestop cloud solution. We could manage computers, control security and easily deploy printers anywhere anytime.
  10. I have a support ticket where I asked this question and got a reply that it could be looked at in the future. Just placing it here to ensure it gets put on Feature request list and so others can comment. When sales tax is added to invoice in PSA then synced to Quickbooks via PSA QB SYNC, it defaults to sales tax code G. In Canada, G is GST @ 5% by default (and correctly so) out of the box. H is for HST is dependent on province. In my case, HST at 13% is setup in PSA, but when the invoice syncs over to Quickbooks, it imports/syncs as tax code G (at 5%). I have to edit EVERY SINGLE INVOICE.I just need to tell PSA to use a defined sales tax code when syncing to QB. I would consider this more of a bug than a feature. What's the point of automation if you have to go back and edit everything? Connected...I sync invoices over to QB so I can use my custom invoice template. Its been said elsewhere, but we REALLY need a way to edit/create our own HIGH QUALITY professional and modern looking invoices in PSA. No offense, but the few invoice templates that exist look horrible. As always, I appreciate all you guys are doing and know you are swamped with current RD and RMM centralized rollout. Keep up the good work!
  11. I swore I already created this feature req, but I can't find it anywhere here, so forgive me if this is duplicating. I see OKTA was added as a SSO option with latest PSA release. Is there anything on roadmap for O365/Azure SSO? I want to drive clients' users to the customer portal, but they are just not going to remember another password. It needs to have O365 authentication. This is having a major productivity impact on opened service tickets, because otherwise users just email help ticket requests and often do not provide all needed information. Another option to to create some sort of client specific Submit help ticket webpage that has all required fields. For other PSA users out there, how to you handle user submitted help tickets and proper data collection for the help ticket?
  12. We receive automated alerts as tickets but would also like to receive them in emails. What level of integration is supported and if it is, where can I find that option in the dashboard?
  13. You tell us we can monitor everything on any device from anywhere.. But with the vmware addon you cannot even readout the hardware/health status of esx(i) which is very simple because the API is already there.. you just have to read it out.. that all.. Now we do not know if a disk has failed.. and when the second disks fails.. down goes the ESX(i) server...
  14. Hi. It would be nice with a searchable Remote Desktop history. It could include fields like... Date/Time Device Session User Confirmed Durration For audit it would be great if it was possible to document what when users has had a remote desktop session, and if it has been approved by the session user.
  15. It would be nice if we could set up dynamic tags. Devices could have tags added/removed based by rules, like: does one or more files (from a list) exist on the device does one or more registy entries (from a list) exist on the device does one or more applications (from a list) exist as installed applications on the device. Of course it should be possible to use wildcards :-)
  16. Hi. When receiving the notification "The computer 'XXX' in group 'XXX' is shutting down" I am always wondering who is shutting down the server. Could it be possible to add information about which user initiated the shutdown? I know that Windows write it to the eventlog, so the information should be available. If it could possible to match the users with RDP connections, so we also can see what client the user was connected from, it would something near perfect. The computer 'XXX' in group 'XXX' is shutting down by user 'XXX' logged on interactively. The computer 'XXX' in group 'XXX' is shutting down by user 'XXX' logged on remotely from client 'XXX'.
  17. Carphead

    Docker

    As most of your supported OSs can run Docker can we have basic docker management? It would be handy to be able to start, stop and see what ports are exposed by the containers. Cheers.
  18. It would be great (save me a lot of time) if, when downloading the custom Windows agent installer, there was an option to specify if the installer should create shortcuts or not. IOW, in addition to selecting the organization, site and agent group, there would also be an option (true/false) for "create program shortcuts" (or similar).
  19. Hi, I'm currently running through a lot of notification. Running through 30 different notification, I notice that I should focus on probably 6 of those and delete the others. Currently I can only delete 1 notification at a time. Do you think it will be awesome for us to have the ability to sort, multiple select and delete *some* notifications?
  20. Chris/Paul/Cliff, Thanks for all the work you guys are doing to make PSA usable in a production environment. I love the latest improvements. I have a priority request regarding Client Portal authentication. I see that AuthAnvil is supported. Can you guys please look at adding 365 Azure AD integration as well? There is no way my client end-users are going to remember a separate password for their PSA login to open and view tickets. We really want to push them to it, but its not going be useful. I image that Azure AD would be the most common platform for most companies. In the meantime, can we have a way to manually set a secure password for each user for Client Portal? A work around would be to set a secure password for each user and then distribute it to the users. Without one of these options, we just don't see the Client Portal for end users accessible.
  21. Is there a way to kick off an automated task based on a notification or alert. For Example, if we get a notification of a disk getting full, I would want the automation to run: <Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket> Is this possible now, or should this be a feature request? Thank you, dp
  22. Pulseway WebApp in 6.x has implemented the centralized management of Group Policy via the Configuration section of Server Admin. This is a Great Start! Now it would be great if we could configure policy at the Site and Organization Level as well. With application rules similar to Active Directory where the Organization policy would be overwritten by the Site Policy which would be overwritten by the Group Policy. This would allow for easy policy changes across all systems at the Organization Level and more granular policy changes at Site and Group Level. Right Now I have 100 policies I have to manage and any change requires editing each policy because of the variances of our systems. In the attached example it would be nice to set policy at the WO (Organization Level) for Notifications (offline, CPU, RAM) which are generally always the same for us and then downstream in Site and Group level I can do more specific monitoring if needed.
  23. I am finding the interface to be aggravating. In some places when i click on a ticket I get a pop out window that holds my ticket and time entries. I love it working this way. But then I go to the timesheets look at the list of the tickets there and click one and it opens in a new or the current tab. I dislike tickets opening in the current or new tab, but even more... I dislike the inconsistency where in one place it opens differently than another. Let's get the interface to be consistent. AND while your at it, maybe the new/same tab vs new window can be a configurable choice so that users won't complain that their favorite way of tickets opening isn't stuck doing the opposite of the way they like it.
  24. One thing that I would really like to see is the ability to bulk edit Hardware Assets, it might be okay to edit a couple dozen manually but when you have hundreds, or thousands of them sat in your system, I doubt very much that anyone will have the patience to edit each of them individually. Cheers, Martin
  25. Sometimes i am creating a ticket after i have already started work on the problem. Not ideal I know, but it happens. It happens enough that i would really like to be able to put in the time i started working on the problem and then hit the now choice and then hit a "Add time" or start tracking time button that continues to update the "now" or "end" field. that way i dont have to remember to hit that now button when i am done and hit the save button.
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