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Found 136 results

  1. Mecky Phra-Aran

    Android/IOS agents

    It would be nice if we also can monitor/manage the smart devices like Android and IOS.
  2. Matt Wilson

    Office 356/Azure SSO

    I swore I already created this feature req, but I can't find it anywhere here, so forgive me if this is duplicating. I see OKTA was added as a SSO option with latest PSA release. Is there anything on roadmap for O365/Azure SSO? I want to drive clients' users to the customer portal, but they are just not going to remember another password. It needs to have O365 authentication. This is having a major productivity impact on opened service tickets, because otherwise users just email help ticket requests and often do not provide all needed information. Another option to to create some sort of client specific Submit help ticket webpage that has all required fields. For other PSA users out there, how to you handle user submitted help tickets and proper data collection for the help ticket?
  3. I have a support ticket where I asked this question and got a reply that it could be looked at in the future. Just placing it here to ensure it gets put on Feature request list and so others can comment. When sales tax is added to invoice in PSA then synced to Quickbooks via PSA QB SYNC, it defaults to sales tax code G. In Canada, G is GST @ 5% by default (and correctly so) out of the box. H is for HST is dependent on province. In my case, HST at 13% is setup in PSA, but when the invoice syncs over to Quickbooks, it imports/syncs as tax code G (at 5%). I have to edit EVERY SINGLE INVOICE.I just need to tell PSA to use a defined sales tax code when syncing to QB. I would consider this more of a bug than a feature. What's the point of automation if you have to go back and edit everything? Connected...I sync invoices over to QB so I can use my custom invoice template. Its been said elsewhere, but we REALLY need a way to edit/create our own HIGH QUALITY professional and modern looking invoices in PSA. No offense, but the few invoice templates that exist look horrible. As always, I appreciate all you guys are doing and know you are swamped with current RD and RMM centralized rollout. Keep up the good work!
  4. Hey guys, I am aware that I can add an invoice-wide discount, but we really need a way to invoice line items. The only work around is to generate multiple invoices when you don't want the discount to apply to entire invoice. I want customer's to see the actual normal price, I don't just want to edit the extended price. Also, I like the new billing automation feature. But we also need to a way to add a (hopefully future line item) discount to the billing automation. We generally offer a discount on recurring flat fee services for the first 6 or 12 months of the term, and I need a way to put this in so that I don't have to manually change everything on each invoice after it is generated and/or exported to QB like I do now. Manual invoicing is such a time waster. As always, Thanks so much!!
  5. Quenten Grasso

    Tasks Categories

    Hey Guys, Not sure if this is going to be in the next update already however, it'd be great if we could create Categories under tasks just like under scripts to help organize them better. Cheers, Quenten
  6. Hey Guys, It would be great if we had some integration with https://chocolatey.org for windows package management, its basically like apt-get or yum for windows which seems a lot better IMHO then ninite type solutions. Having its own tab under group policy for example to install selected apps across multiple machines and keep them updated within patch windows for example. This would be a huge benefit for Pulseway if done well. https://chocolatey.org/about https://chocolatey.org/pricing at only $3/year per machine its pretty competitive pricing. Cheers, Quenten
  7. Hi, I'd like to submit a feature request to be able to disable items which are not being used such as NOC, Setup, Slack Integrations, Backup Plugin for example. maybe under server admin -> settings -> option under here for example? Cheers, Quenten
  8. Hi, I'm currently running through a lot of notification. Running through 30 different notification, I notice that I should focus on probably 6 of those and delete the others. Currently I can only delete 1 notification at a time. Do you think it will be awesome for us to have the ability to sort, multiple select and delete *some* notifications?
  9. TimStark

    Feature Request - Various

    Hi, I have have some requests from management and staff using the dashboard at our company. Please could some of these be addressed or looked at? We would like to apply/replace the pulseway logo with our company logo, but we have no need for enterprise at this time (this may change in the future). Being able to drag an image to the dashboard installation folder as a simple start would be good, or "select an image" option in the settings - As a bonus, changing the colours of background and text would be fantastic. Custom sizing of text within the dashboard would help, as playing around with dpi within windows causes things to go onto two pages. (Changing clock size would be bonus cookies) Order by severity, I think I may have requested this before,(not yet addressed) this makes total sense to be able to order the list by what severity EG: critical first. Split groups on to separate pages, this is a nicety if you have multiple machines on multiple sites, this would allow better use of screen space especially on 65"+ TV's The coloured icons could use a flashing feature to catch your eye, EG: a critical alert would make it flash red and blue/black, this is instead of a steady amber or red. Had to edit this one in: Pulseway Manager needs to give us an option to mark an offline server as critical, a simply notification will not email our zendesk for example. Last but not least: can we get a changelog pop up when updates arrive, think this would be beneficial to show customers that there is continued development in progress. - I am aware that you run a blog for this kind of thing. Many Thanks, Kind Regards, TIM STARK
  10. Matt Wilson

    PSA text box fonts

    I've mentioned this to the sales team before, not sure if its on your list or not. One of the reasons I like PSA so much is because of its good UX. Its a good looking console. It appears that a lot of time has gone into the visual design. However, in most free form text boxes the default font is the horrible Times New Roman, a serif font when the rest of the system uses non-serif fonts. Even in text boxes that you can change the font, the default is still Times New Roman and its a pain to constantly highlight the text and change it. Also, there are numerous text boxes where you cannot set the font. Times New Roman is the font that appears in the time log and note entries at the bottom of the main ticket page too. I know it may seem like a small issue, but it really affects the professional appearance of the system.
  11. Chris/Paul/Cliff, Thanks for all the work you guys are doing to make PSA usable in a production environment. I love the latest improvements. I have a priority request regarding Client Portal authentication. I see that AuthAnvil is supported. Can you guys please look at adding 365 Azure AD integration as well? There is no way my client end-users are going to remember a separate password for their PSA login to open and view tickets. We really want to push them to it, but its not going be useful. I image that Azure AD would be the most common platform for most companies. In the meantime, can we have a way to manually set a secure password for each user for Client Portal? A work around would be to set a secure password for each user and then distribute it to the users. Without one of these options, we just don't see the Client Portal for end users accessible.
  12. Can you guys please expand the space allowed in Email template subject lines? We are frequently limited in what fields we can put in the subject due to limited space.
  13. Matt Wilson

    Note replies syntax and issues

    I had a big issue today where replies from clients were not adding the reply as a note, but instead creating a new ticket altogether. In the end, there were 2 causes. 1) In the default PSA email templates, the Ticket number was set as #Ticket No#. This looks really weird in my opinion, when referring to a ticket number its generally "Ticket Number" or "#Ticket Number". I had removed the trailing # on most of the templates. I searched the knowledge base and forums and there was no mention, so it was only through trial and error that I realized that you HAVE to have both # at front and end of ticket number for replies to work. 2) In some templates, I removed the Ticket number all together as it really had no purpose. I would much rather use a Subject line like: "A note has been added to your ticket regarding [%Ticket Title%]" Again, through trial and error I realized for replies to work the ticket number (formatted per 1 above) must be included in the subject. There was another forum post from someone having issues with replies on CC's. In that thread they thought the same thing I did, that adding the Reply Separator field in the message body had all the needed coding to enable replies to the ticket. I am posting this for anyone else who may be searching for this and to also request that header info be embedded in the Reply Separator field so that it is all that is needed to enable replies as notes back to the originating ticket. Also, some documentation on this feature and associated troubleshooting may be a good knowledge base article to post.
  14. I use PSA for billing but do NOT use the PSA generated invoices since they don't look great and have no customization. Once the invoice syncs to Quickbooks via QBsync, I send the client the invoice from QB using a custom invoice template. This works great except some clients use the Client Portal to view status of invoices and payments. I want their invoices to post to the client portal, but they won't until you click the "Send to Client" button. There needs to be a way to post the invoice to the Clients' Portal without sending the email. A button on the invoice would suffice. Right now I get around this by creating a dummy contact with fake email address and marking it as invoice email address. Please consider adding this guys!
  15. nealtechsa

    Better PSA Design

    Would really like to use PSA, but it is just not intuitive... Especially for end users. I tried it on 10 of my users... none of them liked the interface. The resorted back to just emailing me. There should be a simple REPLY button for quick reply to tickets. The less steps for the end user, the better. I have to teach each user to send tickets... thats not good. We are using Freshdesk now because the client likes the ease of use. If the PSA followed some of freshdesk design ques, we would return. It also would be nice to have ticket notifications pushed to our mobile devices (possibly through the pulseway app) with the ability to respond on the fly. Love the work that has been put in so far.... Thanks!
  16. Is there a way to password protect the uninstallation of the agent? If not, I believe that would be very useful and should be considered as a feature request.
  17. It would be beneficial to add either the percentage of uptime or downtime to the Executive Report.
  18. cmishawn

    Alert management

    I was wondering if there was a way to select multiple alerts to delete them, without deleting all or deleting one at a time. Say someone forgets to turn on maintenance mode and Reboots 20 servers. Now there are 40 events one for shutting down and one for being online. Now they want to delete all theses events but keep the other ones that are pending. I would like to be able to go into the dashboard and hold CTRL and select them or select one and hold shift to select the ones in between that and another. Another improvement could be the ability to sort the columns in the Dashboard Notification view. Thanks!!!
  19. One thing that I would really like to see is the ability to bulk edit Hardware Assets, it might be okay to edit a couple dozen manually but when you have hundreds, or thousands of them sat in your system, I doubt very much that anyone will have the patience to edit each of them individually. Cheers, Martin
  20. Is there any plan or discussion to allow MSP's the ability to white label the agent settings such as the name, desktop shortcuts, icon, installation path name, etc? We used to have this with a former RMM tool we used and it was helpful to maintain brand consistency with our clients. Thank you, and keep up the great work!
  21. DigitalDentist

    Screen view

    Is there anyway in the web or the mobile apps when viewing the screen to have it auto refresh? Sometimes I have to few the screen for extended periods of time and I'm constantly hitting refresh. It would be nice if it auto refreshed every 15 or 30 seconds while the screen view was active
  22. Hi, To avoid unnecessary interruptions would you please tweak the application installed/monitoring as follows: 1. Track a history of application changes: name and date installed/uninstalled. 2. Alert wildcard exclude (ex. Application Name: "Mozilla Firefox*") such that when Mozilla Firefox 51.0.1 (x64 en-US) or it latest version are installed and uninstalled no alert is sent. The history is useful to know what application changes occurred recently and I'm also looking for alerts on non-standard applications. The later I do want a notification. Last year an international version of Adobe caused a black screen when logging into the desktop and because of the alert when the client called I was able to resolve the issue right away. The goal would be to get notifications on applications not in the exclude list and the ability to see all application changes in case one does cause and issue. Thanks for your attention.
  23. You tell us we can monitor everything on any device from anywhere.. But with the vmware addon you cannot even readout the hardware/health status of esx(i) which is very simple because the API is already there.. you just have to read it out.. that all.. Now we do not know if a disk has failed.. and when the second disks fails.. down goes the ESX(i) server...
  24. AC_Martin_J

    Sideloaded Webroot integration

    Hey guys! I've been testing the Webroot trial recently and it has been working fine, but I found something where there is room for improvement.. The Webroot installation can be done through Pulseway already, and everything that's needed is basically the Key Code assigning the client to the corresponding Webroot dashboard. This method works fine, but my idea is to automate as many of these tasks as possible, hence Powershell come in to play. Webroot have published a document with other deployment methods, such as GPO or MSI, and I'm mostly interested in the latter. So I created a script for the installation task, which is working fine in itself. But I also found out that the client is shown as "Not installed" in Pulseway afterwards. I spoke with support representatives from Pulseway about this, and a workaround is to use the "Install"-button in Pulseway to create the connection. They told me that the software won't be reinstalled by doing this, but simply associate the agent with Pulseway.. It got me thinking.. There should be a way to trigger this "Install"-function elsewhere, and a smooth solution would be if it could be triggered from the same script as the installation. Maybe something is written in the registry (client side), that we could use? Does anyone else have a solution on how to perform such a task? Webroot deployment documentation (Command line options and other install methods) Here is the script that I've got so far, feel free to use it, if you find it useful! #Replace "KEYCODEHERE" at the arguments-variable with the Key Code shown in your own Webroot Dashboard. #Example: 'GUILIC=XXXX-XXXX-XXXX-XXXX-XXXX CMDLINE=SME,quiet /qn /l*v install.log' $tempdir = get-item -Path "$Env:SystemDrive\Temp" -ErrorAction SilentlyContinue if ($tempdir -eq $null) { New-Item -ItemType "Directory" -Path "$Env:SystemDrive\Temp" Write-Host 'Creating Temp-Dir.' } $Downloadurl = 'http://anywhere.webrootcloudav.com/zerol/wsasme.msi' Write-Host 'Downloading executable to local storage.' $Executable = "$Env:SystemDrive\Temp\wsasme.msi" $Arguments = 'GUILIC=KEYCODEHERE CMDLINE=SME,quiet /qn /l*v install.log' $wc = New-Object System.Net.WebClient $wc.DownloadFile($Downloadurl, $Executable) Start-Process $Executable -ArgumentList $Arguments -Wait Write-Host 'Installing' Remove-Item -Path $Executable Write-Host 'Cleaning up locally stored data.' Start-Sleep -s 30 $program = 'Webroot' Write-Host 'Verifying installation...' $32bit = ((Get-ChildItem "HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall") | Where-Object { $_.GetValue( "DisplayName" ) -like "*$program*" } ).Length -gt 0; $64bit = ((Get-ChildItem "HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall") | Where-Object { $_.GetValue( "DisplayName" ) -like "*$program*" } ).Length -gt 0; if ($32bit -eq $True -or $64bit -eq $True) { Write-Host "$program has been successfully installed." } // Martin Johansson
  25. Craig Wardman

    Save & Close Feature

    I would like to see the implementation of a "save and close" feature, whilst I appreciate it is only one click extra to save and then close, it would be really useful to have the option to click once and return to the list of work items, whether these be quotes or tickets to start working straight away on the next item.
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