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  1. Instead of performing necromancy on this older thread, I will raise this question again. Why can we not see asset info for offline systems? I know this is available through reports, but that's a ton of steps to go through when it's already readily available offline (since the Reports can search it) and it should just be visible. This has been a big gotcha (along with not seeing internal IPs without running a report or being able to copy/paste in remote sessions) as we moved from another tool to Pulseway. I've seen more than one thread about this, and each time the response is 'run a repo
  2. Hi. It would be amazing if all reports had a "Generate individual reports for each organization" option. Then we could just schedule a single report for "all systems" and get individual reports for each customer. The alternative is to set up individual reports scoped for each customer. And as a bonus remember to set up new reports every time a new customer is onboarded. :-)
  3. Remote Control really needs the ability to both trigger a reboot and to automatically reconnect when the system you're connected to completes the restart. Having it immediately disconnect when a reboot is triggered (usually if it's running as a service, it should be able to hold the session open for things like the first phase of installing Windows updates) and having to manually try over and over again to see if the machine has completed its reboot is really frustrating when you're trying to solve an issue remotely that requires a lot of reboots or even when you're just trying to do a number
  4. TL;DR: Align timezones across reporting and web interface. Request: When raised during our trial to engineering, the feedback is that browser displays local time, and reports are generated using UTC. The misalignment is visible in my example shown where a report shows a system was back online at 05:32:07, but it actually and factually came back online at 06:32:07. Suggest either including "UTC" in the report, or allowing time zones to be configured globally or per site. Also noticed, that the "Generated at 04 Sep 2020 01:20" footer on the report is 6 hours behind G
  5. Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification. I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround. P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product .
  6. I have a support ticket where I asked this question and got a reply that it could be looked at in the future. Just placing it here to ensure it gets put on Feature request list and so others can comment. When sales tax is added to invoice in PSA then synced to Quickbooks via PSA QB SYNC, it defaults to sales tax code G. In Canada, G is GST @ 5% by default (and correctly so) out of the box. H is for HST is dependent on province. In my case, HST at 13% is setup in PSA, but when the invoice syncs over to Quickbooks, it imports/syncs as tax code G (at 5%). I have to edit EVERY SINGLE INVOICE.
  7. Hey guys! I think Pulseway would be even better if the alerts would clear themselves when resolved.. For example, a server with available windows updates will reboot during our custom maintenance window but the alert will stay until I manually clear it in either the webGUI or the Dashboard app. Those kind of alerts along with cpu spikes, short memory outtage etc are more like "white noise" in the monitoring for me and I'd like to focus on alerts where a proper action is needed in order to resolve. To build further on this idea an even better improvement would be to ti
  8. I like automation and workflows but it has one big drawback. It can only run PW scrips or linux bash scripts. we cannot fire off any pulseway RMM internal functions. for example. Lets say when a computer checks in i want to launch a 3rd party Patch Management policy. Right now i can only do this on a timer or manually or set the policy for if missed, i can not make this part of a workflow. another thing i can't seem to do is have a workflow repeat. For example. i have a workflow that says when a computer registers it checkes and installs updates. Oviously for windows this needs
  9. Not that I am opposed to blue, but it would be nice feature to change the theme colors on the webapp. This may also help those that need a more high contrast display as well.
  10. Would it be possible to add the current logged in user for each pc to the header info that shows in the middle panel. We manage several hundred pcs and the computer name of ASSET-1234 does not tell us whos using it at that time. Most end users do not know their computer names. So trying to find the computer a user is on is sometimes difficult. Having this info at hand in the search list would help that a lot. i am only thinking this information for workstations, servers could potentially have multiple users logged in at the same time and this information would not be as useful (not to men
  11. We use Puleway Webapp (RMM) and PSA. I have to setup to different logins (PSA is on SAML) for access. Is there any plans to allow us to link and integrate these two logins?
  12. The ability to just pull your phone out and run a Ansible playbook would be amazing. Maybe even get run status or just the output of whatever playbook was run. This would add a crazy amount of flexibility to Pulseway.
  13. Hi there, This might be a bit of a long shot - but I have an end client who's interested in deploying custom Teams issues with Pulseway (as there aren't many users in-office for obvious reasons). I've attempted to deploy this by pushing a batch script, to copy the backgrounds from a shared location. The backgrounds folder in question is located in the user's roaming appdata (%appdata%\Microsoft\Teams\Backgrounds\Uploads). For this reason I wasn't able to use %username% correctly in my batch script, as the script is being run by some Pulseway service, rather than as the local user acc
  14. In trying to diagnose systems, often we need to be able to connect to a system before the user prompt for login. This allows us to see statuses of updates, rollback errors, etc.
  15. Treating user groups more like AD user groups would allow more granularity of access and less duplication of security roles.
  16. It would be nice to be able to add negative keywords to scopes (i.e. Does not have tag). We currently use a script to automatically update the system name to include the username, but there are some systems that we want to keep a static name so they are easier to identify. Currently we have to separate these into their own groups in order to keep them statically named.
  17. After coming from another competitor, one of the major things we are missing is a site wide software list with the ability to list systems with software and remove it from multiple systems. Ideally, initially it would show all software, but would allow you to filter software by name. At that point you would be able to click in and see installed systems with installed version.
  18. As most of your supported OSs can run Docker can we have basic docker management? It would be handy to be able to start, stop and see what ports are exposed by the containers. Cheers.
  19. Hi. If it is possible I would like to exclude full automation scripts from the diagnostics log "trace.log". In normal situations it is fine with just an indication of the execution with the script name. I guess you could add one more checkbox like "Include full Automation Scripts" in settings, and let it be disabled as default. Best Regards, Martin.
  20. I just signed up for Pulseway to monitor a small client of my side business. I am in the process of setting up patch management for workstations. I would like the systems to prompt the end users to reboot upon installing updates but Pulseway seems to be very restrictive in how it lets you set that up. It looks like all I can do is have it reboot immediately or give the users a 5 minute warning with a generic message. I work with a competitor product at my day job and it allows us to specify whatever message we want, set whatever timer amount we want and allow the users to defer the update
  21. The recent update to the web portal that stripped away all the colors and icons and left blue or grey outlines on a blue and grey/white backdrop is horrid. Using the web portal is now much less intuitive and not as easy to navigate at a glance by far. Is there any way to go back to the previous interface that had colors? I mean, if you're not going to give us the choice on using such a minimalist interface, at least give us a dark mode...
  22. I was getting the policies configured for my new setup and I noticed that Patch Management only allows you to select categories of patches and just decide to install them as a whole or not. Unless I'm missing something, there's no ability to approve or deny patches on an individual level. This is a somewhat vital part of any RMM suite as we may often need to decline individual patches that are known to be causing issues (a common problem with Windows 10 these days.) I'd say this is something vital for Pulseway to get implemented as I've worked with a number of RMMs over the years and it's the
  23. Would it be possible to expand the number of API endpoints available for the RMM? While the API is useful for gathering information about systems, it doesn't have much in the way of being able to perform many built-in operations that exist in the web application, like check for and install patches, run single line commands on the system, being able to run scripts on a system and not just tasks, add tags to systems, etc. This would be great for creating custom automation and would help with removing a lot of tedium in cleaning up small alerts.
  24. After playing around in my trial account for a bit, I have a few suggestions regarding policy configuration. Allow the creation of policies that inherit settings from other policies and track which settings were overridden. This would allow MSPs to create one or two "Global" policies (Servers/Workstations) as a base, and then create individual policies (for each client) that inherit settings from those global policies. Allow overrides to policy settings on specific systems, track which systems have policy overrides in place, and allow reverting the overrides to the policy defaults
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