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  1. Instead of performing necromancy on this older thread, I will raise this question again. Why can we not see asset info for offline systems? I know this is available through reports, but that's a ton of steps to go through when it's already readily available offline (since the Reports can search it) and it should just be visible. This has been a big gotcha (along with not seeing internal IPs without running a report or being able to copy/paste in remote sessions) as we moved from another tool to Pulseway. I've seen more than one thread about this, and each time the response is 'run a report'. Please stop brushing it off as 'RTFM' and provide the functionality we're asking for. Thank you.
  2. You tell us we can monitor everything on any device from anywhere.. But with the vmware addon you cannot even readout the hardware/health status of esx(i) which is very simple because the API is already there.. you just have to read it out.. that all.. Now we do not know if a disk has failed.. and when the second disks fails.. down goes the ESX(i) server...
  3. You can now trigger workflow executions from Event Logs notifications and evaluate Event Id, Level, Message, Name, Source and Filter Title in conditions to build even more customisable workflows for your IT processes.
  4. I would really like to see an outlook add-in that can be pushed through office 365 to all users that would allow them to submit tickets with drop down menus for ticket type, sub-type, priority and description.
  5. I just signed up for Pulseway to monitor a small client of my side business. I am in the process of setting up patch management for workstations. I would like the systems to prompt the end users to reboot upon installing updates but Pulseway seems to be very restrictive in how it lets you set that up. It looks like all I can do is have it reboot immediately or give the users a 5 minute warning with a generic message. I work with a competitor product at my day job and it allows us to specify whatever message we want, set whatever timer amount we want and allow the users to defer the updates as many times as we want or force a reboot after a certain number of deferments. It does not appear Pulseway provides any of this customizability. It would be very nice to have these options so I can have choices other than forcing end users to reboot during the day or having systems that potentially go days without a reboot after installation. Thanks!
  6. As most of your supported OSs can run Docker can we have basic docker management? It would be handy to be able to start, stop and see what ports are exposed by the containers. Cheers.
  7. Hi. It would be amazing if all reports had a "Generate individual reports for each organization" option. Then we could just schedule a single report for "all systems" and get individual reports for each customer. The alternative is to set up individual reports scoped for each customer. And as a bonus remember to set up new reports every time a new customer is onboarded. :-)
  8. Remote Control really needs the ability to both trigger a reboot and to automatically reconnect when the system you're connected to completes the restart. Having it immediately disconnect when a reboot is triggered (usually if it's running as a service, it should be able to hold the session open for things like the first phase of installing Windows updates) and having to manually try over and over again to see if the machine has completed its reboot is really frustrating when you're trying to solve an issue remotely that requires a lot of reboots or even when you're just trying to do a number of updates to a system.
  9. TL;DR: Align timezones across reporting and web interface. Request: When raised during our trial to engineering, the feedback is that browser displays local time, and reports are generated using UTC. The misalignment is visible in my example shown where a report shows a system was back online at 05:32:07, but it actually and factually came back online at 06:32:07. Suggest either including "UTC" in the report, or allowing time zones to be configured globally or per site. Also noticed, that the "Generated at 04 Sep 2020 01:20" footer on the report is 6 hours behind GMT (report generated 07:20am GMT), so this could also do with being aligned accordingly.
  10. Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification. I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround. P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product .
  11. It would be great (save me a lot of time) if, when downloading the custom Windows agent installer, there was an option to specify if the installer should create shortcuts or not. IOW, in addition to selecting the organization, site and agent group, there would also be an option (true/false) for "create program shortcuts" (or similar).
  12. I have a support ticket where I asked this question and got a reply that it could be looked at in the future. Just placing it here to ensure it gets put on Feature request list and so others can comment. When sales tax is added to invoice in PSA then synced to Quickbooks via PSA QB SYNC, it defaults to sales tax code G. In Canada, G is GST @ 5% by default (and correctly so) out of the box. H is for HST is dependent on province. In my case, HST at 13% is setup in PSA, but when the invoice syncs over to Quickbooks, it imports/syncs as tax code G (at 5%). I have to edit EVERY SINGLE INVOICE.I just need to tell PSA to use a defined sales tax code when syncing to QB. I would consider this more of a bug than a feature. What's the point of automation if you have to go back and edit everything? Connected...I sync invoices over to QB so I can use my custom invoice template. Its been said elsewhere, but we REALLY need a way to edit/create our own HIGH QUALITY professional and modern looking invoices in PSA. No offense, but the few invoice templates that exist look horrible. As always, I appreciate all you guys are doing and know you are swamped with current RD and RMM centralized rollout. Keep up the good work!
  13. Hey guys! I think Pulseway would be even better if the alerts would clear themselves when resolved.. For example, a server with available windows updates will reboot during our custom maintenance window but the alert will stay until I manually clear it in either the webGUI or the Dashboard app. Those kind of alerts along with cpu spikes, short memory outtage etc are more like "white noise" in the monitoring for me and I'd like to focus on alerts where a proper action is needed in order to resolve. To build further on this idea an even better improvement would be to tie alerts to scripts, so if Alert X is triggered, script Y will run and Alert X will be cleared. Let me know what you think! // Martin
  14. I like automation and workflows but it has one big drawback. It can only run PW scrips or linux bash scripts. we cannot fire off any pulseway RMM internal functions. for example. Lets say when a computer checks in i want to launch a 3rd party Patch Management policy. Right now i can only do this on a timer or manually or set the policy for if missed, i can not make this part of a workflow. another thing i can't seem to do is have a workflow repeat. For example. i have a workflow that says when a computer registers it checkes and installs updates. Oviously for windows this needs to be done more than 1 time. I cannot find a way to have it check and then recheck until all windows updates are installed (maybe this is possible and i just dont know how)
  15. Not that I am opposed to blue, but it would be nice feature to change the theme colors on the webapp. This may also help those that need a more high contrast display as well.
  16. Would it be possible to add the current logged in user for each pc to the header info that shows in the middle panel. We manage several hundred pcs and the computer name of ASSET-1234 does not tell us whos using it at that time. Most end users do not know their computer names. So trying to find the computer a user is on is sometimes difficult. Having this info at hand in the search list would help that a lot. i am only thinking this information for workstations, servers could potentially have multiple users logged in at the same time and this information would not be as useful (not to mention not enough space) I have included a mockup of one way this could be done. Also adding the ability to search for a current logged in user would be helpful.
  17. We use Puleway Webapp (RMM) and PSA. I have to setup to different logins (PSA is on SAML) for access. Is there any plans to allow us to link and integrate these two logins?
  18. The ability to just pull your phone out and run a Ansible playbook would be amazing. Maybe even get run status or just the output of whatever playbook was run. This would add a crazy amount of flexibility to Pulseway.
  19. Hi there, This might be a bit of a long shot - but I have an end client who's interested in deploying custom Teams issues with Pulseway (as there aren't many users in-office for obvious reasons). I've attempted to deploy this by pushing a batch script, to copy the backgrounds from a shared location. The backgrounds folder in question is located in the user's roaming appdata (%appdata%\Microsoft\Teams\Backgrounds\Uploads). For this reason I wasn't able to use %username% correctly in my batch script, as the script is being run by some Pulseway service, rather than as the local user account. Please let me know if you've any ideas and have a great day. Cheers, Joe
  20. In trying to diagnose systems, often we need to be able to connect to a system before the user prompt for login. This allows us to see statuses of updates, rollback errors, etc.
  21. Treating user groups more like AD user groups would allow more granularity of access and less duplication of security roles.
  22. It would be nice to be able to add negative keywords to scopes (i.e. Does not have tag). We currently use a script to automatically update the system name to include the username, but there are some systems that we want to keep a static name so they are easier to identify. Currently we have to separate these into their own groups in order to keep them statically named.
  23. After coming from another competitor, one of the major things we are missing is a site wide software list with the ability to list systems with software and remove it from multiple systems. Ideally, initially it would show all software, but would allow you to filter software by name. At that point you would be able to click in and see installed systems with installed version.
  24. Hi. If it is possible I would like to exclude full automation scripts from the diagnostics log "trace.log". In normal situations it is fine with just an indication of the execution with the script name. I guess you could add one more checkbox like "Include full Automation Scripts" in settings, and let it be disabled as default. Best Regards, Martin.
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