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For security purposes and business operations, it would be advantageous for Pulseway to allow MSP's to white-label the systray app and desktop icon. It would be difficult for a hacker to see what RMM software is attached to the system if the entire application was white-labeled. Other RMM's allow this. Currently the systray app only has predefined options. It would be efficient if more options were available for systray like NinjaOne has for there systray application. For instance, when i was recently testing NinjaOne I can have a link to my public knowledgebase, chat with a technician, new user request form, etc... It also allows me to customize icons with my own. NinjaOne has a very professional systray app, because we were able to brand it as our own. The desktop icon and label are Pulseway branded which does not allow the MSP to customize these two without going in to each machine and doing so. Same for the Pulseway Manager's splash and registration tab.

Ensure that the system sends an automatic email alert to the administrator whenever any user initiates remote control access to a specific computer.

When a user launches a troubleshooter, it currently does not have the ability to attach machine information to the summary email such as hostname or the results of the script executed. The summary only shows the user information. Add the output of the script along with the system name to ensure an accurate follow-up with the user.

Sometime we receive multiple tickets that are stored in "Unknown Tickets". In that view it is not possible to adjust multiple tickets; one must do these one by one. Nor is it possible in Service Desk/Tickets and filter on queue "Unkown Tickets" (and that does not show anyting where it does in Service Desk/Unknown Tickets?)

Afternoon It would be great if we could make Asset Info available when devices are offline. For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy. If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required Cheers peter Example DAVID-O-MIIX Windows 10 Pro Offline Offline since 11 minutes ago Asset Info System DAVID-0-MIIX Name LENOVO Manufacturer 20M3 Model x64-based PC Type Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz CPU 1 Number of Processors 8 Number of Logical Processors DAVID-O-MIIX DNS Host Name TEST.local Domain Administrator Owner Name LM_Workstation, LM_Server, NT, Potential_Browser Roles OK Status BIOS YD05UDx7 Serial Number 6NCN33WW Name LENOVO Manufacturer 6NCN33WW SMBIOS Version 3 SMBIOS Major Version 0 SMBIOS Minor Version LENOVO - 1 Version Monday, 12 November 2018 1:00 PM Release Date OK Status 6NCN33WW Description Operating System Windows 10 Pro Name 10.0.17763.0 Version Multiprocessor Free Build Type systemadmin Registered User NF6EE-QH89W-F8WST-WWXZ4-WFG6P Product Key 00330-50000-00000-AAOEM Serial Number 0 Service Pack Major Version 0 Service Pack Minor Version \Device\HarddiskVolume3 System Device C:\WINDOWS\system32 System Directory C:\WINDOWS Windows Directory Monday, 11 March 2019 12:40 PM Install Date Monday, 20 May 2019 4:30 PM Local Date and Time Monday, 20 May 2019 8:10 AM Last Boot Up Time test\anton.rider Last Logged On User

Hi Pulseway, Please add support for WinGet. It's the official Windows packet manager. Pulseway is available in WinGet right now but Jaden of Pulseway Support just told me by email that it's not officially supported by you. Thank you.

Pulseway should introduce a dedicated asset management module to provide comprehensive tracking and management of hardware and software across IT environments. Currently, Pulseway focuses heavily on monitoring, but adding an asset management feature would enable users to easily track equipment, licensing, and lifecycle status in one centralized platform. This would streamline inventory management, reduce manual effort, and help IT teams stay on top of hardware warranties, software licenses, and scheduled maintenance. By integrating asset management, Pulseway can offer a complete solution for IT administrators who need real-time insights into both their systems' performance and asset usage, reducing the risk of oversight, improving budgeting accuracy, and supporting better decision-making when it comes to IT resource allocation and replacement cycles. Additionally, having this capability within Pulseway will eliminate the need for third-party tools, providing users a seamless, single-platform experience.

Arriving into the Workflow, it is always sorted on [Creation Date]. Please make that a choise, or remember the order I have set. We do not have rememberance of the date we create the workflow, we do remember (part of0 teh name. In our case we use a naming syntax so (most of) the workflows are always grouped... wne we first order on the colum [Workflow Name]. Others would like to have this view sorted on the [Last Update]. Please make it more flexible to set it or it remembers my last usage. And, please add the colum "Desciption"to the column choice

This relate also to this request. We have a lot systems (NAS) that are not managed using RMM. But we do receive tickets from these systems. As with RMM managed devices showing their disks/volumes, we want these manually added assets (NAS systems) to show the same. As they are not managed by a RMM, we would like to add the disks manually to the NAS they belong to. Like make an relation between manually added disks (as hardware asset) and relate these to a other manually added asset. You can receive tickets on them disks. Also, very usefull when somebody is only using PSA and has no RMM or no RMM that integrates.

This also relates to this request We have a lot systems (NAS) that are not managed using RMM. But we do receive tickets from these systems. As with RMM managed devices, we want these tickets and the related hardware connected. Now that is a manual process for every Alert/ticket. That does not work. It would be very helpfull if PSA will chack for instance if the "asset tag" or "serialnumber" that is in the hardware asset, can be found in the subject or details. If found, connect this asset to the ticket/alert. Or any other way, as long as it is automatic.

I have recently assisted another MSP in some area's. They had Domotz for Network monitoring (which by the way does monitor multi layered/segmented networks with just one agent) and their PSA had full integration with Domotz. Meaning all alerts created by Domotz, became alerts/tickets in the Helpdesk. And when something got resolved on Domotz, the ticket became resolved automaticly. That makes big difference in monitoring (next to the fact: multi-segmented/vlans monitoring with one Agent...). I would love for Pulseway (PSA and RMM) to integrate with Domotz. Also a MSP oriented vendor, great tool and (for the last time->) a real network monitor as it monitors multi segmented networks with one agent (and it runs on a Synology and 14 other platforms). And many other RMM/PSA already have integration (including Kaseya...). So why not Pulseway?

Hi, please make this and proper Phone HMTML Call Link For example: Clickable phone number <p><a href="tel:+4733378901">+47 333 78 901</a></p> It will allow to start phone app by one click and speed up call back process. By for example running Windows Phone App. Besides it is only one line of code to implement :) Documentation at https://www.w3docs.com/snippets/html/how-to-add-telephone-links-with-html.html

Simple ask. I've had this with other PSA in the past. Despite coaxing, customers still email the techs for service. That aint going to change. So techs forward the customers email to the ticket parser. This isn't new information to anyone, we all probably do it several times a week if not day. When a tech, a named user of the PSA system, forwards an email to the ticket parser it opens a ticket in the techs name. Why, why? So much needless work. Use logic and match the sender as a tech and use the next address.

Hey Guys, So we need to automate patching and reporting for Mac OS. From the best of my knowledge I can't find this feature anywhere within pulseway (crazy I know), and I can't find any scripts within the forum. Can anyone help me out on this one? I'll update if I find anything myself. -Sam

It might help to have less workflow rules if we were able to use logical operators like the syntax %AND %Or Like alert mails read using the parser coming directly from machines using a no-reply sender address, a rule could be: Title [like] | "[hostname]" %AND "text" %OR "text" %OR "text" Update | Account:<Accountname>; Priority:<Low>, Queue: <Alerts>, etc, etc Bringing this to one workflow rule instead of three (in this example)

Presently every account we add to CRM, is also creating this account in RMM. So, vendors, distri's, partners we do not want in RMM, wil be created in RMM. One can en-or disable this global, but that is also not wanted as some accounts we do want them in RMM: our customers It would be perfect to have an option in accounts to select on a per-account base to have it created in RMM yes or no

This would make it so much easier to tell if it is the users laptop or desktop.

When cross referencing our asset lists, having the ability to quickly search our systems by Serial Number would be a major quality of life upgrade. As it stands, there is nothing in the search feature which allows us to look for a value that does not change as the device moves around from user to user. If someone obtains a device from an old user and the name is not updated or maybe we have an older field device with an obscure name schema from an ex-admin. If I don't know to search for that or the search feature doesn't think what I'm searching is close enough to the name, then I have to pull up the group that it *may* be in and search down each Asset Info tab trying to match that exact serial number manually. With a serial number, it's unique to that specific device and having the ability to cross reference purchase orders, receipts, asset lists, etc. to find lost or misnamed devices would be a HUGE help.

Hi, I'm currently running through a lot of notification. Running through 30 different notification, I notice that I should focus on probably 6 of those and delete the others. Currently I can only delete 1 notification at a time. Do you think it will be awesome for us to have the ability to sort, multiple select and delete *some* notifications?

Hi, I'd like to submit a feature request to be able to disable items which are not being used such as NOC, Setup, Slack Integrations, Backup Plugin for example. maybe under server admin -> settings -> option under here for example? Cheers, Quenten

I just signed up for Pulseway to monitor a small client of my side business. I am in the process of setting up patch management for workstations. I would like the systems to prompt the end users to reboot upon installing updates but Pulseway seems to be very restrictive in how it lets you set that up. It looks like all I can do is have it reboot immediately or give the users a 5 minute warning with a generic message. I work with a competitor product at my day job and it allows us to specify whatever message we want, set whatever timer amount we want and allow the users to defer the updates as many times as we want or force a reboot after a certain number of deferments. It does not appear Pulseway provides any of this customizability. It would be very nice to have these options so I can have choices other than forcing end users to reboot during the day or having systems that potentially go days without a reboot after installation. Thanks!

Currently when clicking on the Pulseway system tray icon, only two things appear - 1) Request Support and 2) About Pulseway. With most icons, when clicking on them their application opens up. Please could this be added for Pulseway on the desktop.

Hi Team, Can we have an event log for when Maint mode is triggered or removed? Not a bad thing to have when tracking a problem but also we can then use things like automations based on events. It would be good if it said which user triggered it but even just a simple maint mode on / off with a standard event ID would be amazing. Use Case: Medium to large organisations have lots of people managing servers even third parties. By seeing who / when a device was put into maint mode it would help track changes. Another key use is that if i can trigger an automation based on Pulseway maint mode i can have it do various things such as send an email to a specific address to silence alerts in third party systems based on this one maint mode.

Is there a way to make Pulseway agent update automatically on mac instead of asking the user to Install and Relaunch?

Pulseway has had Slack Integration for a long time now but those of us who use Microsoft Teams get no love or have to run Slack just for alerts. Please look at adding Teams Channel Integration also.