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  1. I have just noticed that I get a success event and email sent when the backup only partially works. I am using Windows server backup and backup 2 vitual servers from the host. If the backup manages to backup just one of the VMs but the other fails I am still sent success info. I do get failed if the entire backup fails but getting a success when it has not properly backed up is a bit of a problem tbh. Any fixes or workarounds?
  2. Further protect your instance by restricting access to the Web Application and Rest API to specific IP addresses. Teams and users with dynamic IPs can be configured to bypass IP restrictions if they have two factor authentication enabled.
  3. Let me start off by saying this is not meant with any kind of hate or ill will. I very much love the Pulseway product overall, and I have been using it for a quite a number of years now. I very much want to see Pulseway continue to improve and catch up to a lot of the other RMMs out there by addressing some obvious "misses" with certain aspects of the software. This is going to be a bit of a novel but I hope the Pulseway staff and the community give it a read and feel free to comment, add suggestions, etc. The below items are too much to put into a bunch of separate feature requests. I apologize in advance if this is too much in one spot Interface/Web UI: Ability to completely remove or hide default scripts. Should also be able to delete individual ones within the default section. Ability to adjust script level permissions. There are some scripts I have written such as an MDM remote wipe type script that I want to be able to access within Pulseway if needed, or one of my higher tiered consultants but not my lower tier. I should be able to assign some sort of permissions to scripts to hide/show them based on security group, level, or team. A full inventory of the machine should be performed by the agent and visible in the web portal. This is a basic function of every other RMM I've used. I should be able to see all services on the machine, just like Pulseway looks at all applications installed. Services should then be selectable to be managed or not, or allow the ability to manage them right from that screen. Windows Updates - We should be able to easily see a list of installed updates on the machine without having to go back through Patch Policy History. The list could easily be populated on the Windows Updates section that Pulseway currently has. Dashboard - Needs more adjustable widgets. Patch status should be available as a dashboard widget with the ability to drill down to site/customer or filter for those things when creating the widget. PowerShell Console - Should be able to press up or some other key to be able to access, select previous inputs from that active session. Scopes - From the Scopes creation page, we should be able to then click on the Scope and see all the machines that the Scope includes. This would be a much easier and faster way then having to go to Systems and then select the Scope and drill down that way. Exclusions - We are unable to create exclusions for alerts. The answer is to move the machine to it's own group, and apply a new policy to that machine. This is certainly not ideal as 1, if you logically group your machines together, then splitting one out is a mess and even more importantly, then more policies created, the more you have to worry about going in and updating them when you want to change 1 thing. The less policies that have to be maintained, the better. Scripting: Input Variables - My single biggest issue with scripting currently is the lack of usability with the current custom input fields. It takes more time to click add/edit and input what is needed into the UI, then it does for me to just declare the same variables at the start of my script when writing them. Have script input variables work as environment variables, and they can be filled in at the time of script run. So if I have script to search for something by date range, I can create 2 input variables, Start & End, and leave them blank. When I got to run the script, it pops up a window with the available custom input variables allowing me to fill them in at that time. Here is an example of a popup window at the time of run for another RMM tool I've used. All these variables are declared in the script as $env:customvariablename, and then inside the RMM portal, at the script creation screen, they are entered in, much like you can with Pulseway, and you can select the type of variable. Variable value, Boolean, selection (dropdown). Whatever is selected/inputted at the time of ran is simply passed to the $env:customvariablename that corresponds to that input variable. I've shown the 3 areas of how this works to show the complete idea behind this in the attachments. Site Variables - Pretty much the same concept as above, except these are created at the site (customer) level instead of the script level. They are called in the same fashion as above. This would allow for much greater flexibly around scripting as many clients have license specific software that needs to be installed and being able to set a site(customer) level variable that gets pulled automatically when the script runs, would allow for 1 script to be made and ran across multiple clients at a time without having to edit the script or make copies with the unique license key for each. It would simply read from the site variable when running and insert whatever is in that site variable field. Output of scripts (the content) in the push notification or email alert. If I schedule a task to run on a recurring basis and I get a failure notification, being able to see why is incredible helpful. Or, even if it's a success, there are plenty of use cases why seeing the output is needed. If I'm running a script to collect xyz info across multiple systems, being able to easily see that in a central spot on the notification or email is imperative. I shouldn't have to log into Pulseway and check each machine or check the task and look through the report. Tasks - We should have the ability to schedule tasks to run much more frequently that once per day. I would like the ability to run a custom script that checks for something specific let's say, once an hour, which then writes to a custom event log that I then have Pulseway set up to trigger an alert from. This would be helpful in creating plenty of custom alerts based on Event Log errors but once a day is not frequent enough in some cases. The ability to select multiple machines and run a script against them on the fly without having to tag them or create a scope and run a task. When a task is completed and you are viewing the results, it would be awesome if you could click the machine and go right to it from there. It's a little cumbersome to be viewing the results of a task, specifically looking at ones that failed, and then having to click out of the report and go drill down to each failed machine. Workflows As I understand it, the entire workflow idea works around something that generates a notification. This creates a big issue with workflows in the sense that, we are limited to whatever Pulseway deems an acceptable "condition" or filter. What would make workflows amazing, would be essentially turning them into "custom monitors". What I mean by that is I create a script that let's say reads some random programs event log because my customer needs to know when this particular software generates a specific error, (and no, it doesn't write this error to any event log). There is no built in way to approach this with Pulseway. If I could simply create a workflow and choose to run a script as the initial item, and then based on the exit code of that script, do other things from run a script to fix, generate an alert to my team so someone can go in and look at what is causing the error and resolve it, etc. I could apply that workflow to any systems I wanted, and set it to run every 10 minutes, an hour, whatever, and when it detects the event, again, based on how the script was written, it triggers the workflow or the alert. As in the example above, if I set it to run every 30 minutes and look for "if error exists", if it does, it then creates an alert so that myself and my team get notified. But it would also allow the workflow to perform additional steps as remediation if desired. Another useful example of what I'm trying to explain, is perhaps I want to perform a certain set of steps based on a tag setup in Pulseway. I should be able to set up a workflow against a tag or against a scope and set it to run every so often. When a machine is then given that "tag" the workflow triggers and performs the steps assigned. This goes along with 4 under scripting. In the same vein, workflows should be triggerable off the result of a script. In other words, I shouldn't HAVE to make it an event log entry. It would be great if I could set up a script via a task, and then set a workflow to check results of that script and allow me to choose either to alert or trigger a workflow on either a success of failure, whichever I wanted at that time. Cloud Backup: I would LOVE to use Pulseway's built in cloud backup, but there are just too many flaws / missing items in it currently. Scheduling - The only current options are every day, every 2, or every 3 days. All backup solutions I've ever seen, give you the ability to select which day(s) you want the backup to run, be it every Monday, or any multiple combination of days. We should also have the ability to select the TIME the backup will take place. Right now, it uses the time the backup job was created, so if I want a job to happen at 2 AM, I have to stay up until 2 AM to schedule that job for the first time. This is a very shocking miss on the backup front. Ability to exclude certain file types (by extension) is needed. Notification on job success or job failure is a MUST, not how it current is where it notifies you once it reaches below a targeted % range. The ability to see the used space. Since your cloud backup works off either 500GB or 1TB licenses, we need to be able to see how much space is current in use per machine so we can plan to take the needed action should the backups start approaching the limit. A report on the files backed up. Since this is a file only backup type, it's imperative to be able to see a list of all files backed up during the job, and if they were successful, failed, or skipped. The ability to specify if the backup is considered a failure based on % of failed or skipped files is also needed. For example, if I'm targeting 1000 files, perhaps 5 failed isn't a concern to me, but if 300 fail, that's a failed backup job IMO. Therefore, having the ability to say if 10% (or whatever amount I want) of files fail to backup, the job is considered failed. In general, during my demo of this, I've had some concerns which your staff did witness directly: The next backup date seems to fluctuate between the current day and next day if you sit that the backup status screen of Pulseway. The initial dig into a backup job, showed folders that I had excluded, were still present and you could drill down. However, after mounting a recovery to explore, the interface then hid all the folders not backed up. Concerning if it's collecting any data from folders I specifically didn't include in the target paths. You can see from the image below, it backed up 2 days in a row, almost the exact same amount of files and used the same amount of space. This is a test VM which had no changes in the test target directories, and yet the 2nd day it did what appears to be a full backup again. Subsequent days seem to have improved and the file count went down to a more expected level. Here are some feature requests I submitted around some of the points above: https://pulseway.featureupvote.com/suggestions/189283/more-robust-input-and-site-variables https://pulseway.featureupvote.com/suggestions/189917/patch-status-dashboard-widget https://pulseway.featureupvote.com/suggestions/214566/more-flexible-task-scheduling https://pulseway.featureupvote.com/suggestions/217128/exclusions https://pulseway.featureupvote.com/suggestions/202867/attach-files-to-scripts https://pulseway.featureupvote.com/suggestions/202092/monitor-services-through-portal https://pulseway.featureupvote.com/suggestions/203512/system-type-as-workflow-condition
  4. Continuing our commitment to providing a secure environment, accounts with access to critical areas such as editing scripts and distributing custom titles, are now required to enable two factor authentication.
  5. Before few days this capability is not anymore present on my iphone app, when i tap on monitored service all functions become gray for few sec and nothing happens. Is this something with free version. Because i was old ios demo user and have award option for free monitoring 10 systems on my account. I wasn't receive any info about change of my account status. Thank you for answer. ps on webapp everything working without any problems! I can stop, restart or start monitored services
  6. The latest version of the remote control app, no longer requires elevation when it's launched in a directory where the local user has full access to. New installations will also be placed in the Application Data folder by default for the current user, eliminating the need of elevation.
  7. We've greatly reduced the amount of time required to start remote control sessions from the WebApp allowing you to get to the endpoints without delay.
  8. Simplify the way you manage scripts with the addition of search and move.
  9. This post assumes you are already managing bitlocker in some capacity (feel free to read through my guide on how I am managing bitlocker with Pulseway custom fields here.). The use cases for this script are a bit niche. This script will remove the tpm as a valid key protector for the c:\ drive of a workstation. Two common use cases for when you may wish to do this: 1. In the event a laptop is stolen. - We have it setup where we can add stolen devices to a scope.. Devices that come online in this scope will kick off a workflow which includes the blow script. While in theory you shouldn't need to do this if the attacker doesn't know the password to the device, there are a number of instances out there where tpms are exploited with physical access to a device to then use the tpm to decrypt a drive. Such as this: https://pulsesecurity.co.nz/articles/TPM-sniffing 2. When terminating a remote employee's access to their computer. If an employee is out in the field or working from home, simply resetting their password might not be enough to lock them out of their device depending on your setup. The script is fairly simple and is below: $TpmProtectorID = ((Get-BitLockerVolume -MountPoint c).KeyProtector | Where-Object KeyProtectorType -EQ 'Tpm').KeyProtectorID Remove-BitLockerKeyProtector -MountPoint c -KeyProtectorId $TpmProtectorID Restart-Computer -Force Hope this is handy for some folks out there If you recover the device and wish to re-enable the tpm you can do this from the management console, or simply run this script to put things back to "normal" Add-BitLockerKeyProtector -MountPoint c -TpmProtector Restart-Computer -Force
  10. Pulseway Client Portal now includes a built-in chat function that allows the end user to communicate directly with a technician. This can be started automatically as a step in a troubleshooter, or you can give users the option to start it directly themselves. A summary of the chat is recorded and can be sent to the technician. Automation Workflows: Run assigned patch policy Start patching systems as they get added to Pulseway using the new Run Assigned Patch Policy action, now available for the System Registered workflow trigger. Remote Desktop Improvements Introducing Adaptive FPS to deliver the optimum resolution for the current network connection, resulting in an enhanced user experience.
  11. After receiving a verification on my phone I get this nasty gram. So far: .Net 4.0 install was blocked because a later version was already installed. So I don't think it is a .net version issue. Any help would be appreciated. --Tim I blocked out the server name to keep it annonymous I blocked out the server name to keep it anonymous. Also, please ignore the localhost:8443 page. It is irrelevant as far as I know.
  12. I would really like to see an outlook add-in that can be pushed through office 365 to all users that would allow them to submit tickets with drop down menus for ticket type, sub-type, priority and description.
  13. Using USB external hard drive as backup devices and each drive can be recognized if manually added to the notifications/storage screen but I need to know if there is a way to set this to be automatic when the drive is replaced either daily or weekly. Also, where would this be set globally for are servers being monitored. Currently have 8.6.8. Thank you, Todd Kollars Onsite IT Services
  14. How would I get a ticket status to change to "client responded" when a client responds to a "completed" ticket
  15. I would like to move away from using TeamViewer. LTT was just advertising Pulseway, I thought I would try it out. I installed the Remote Control Desktop client (6.6.3) and the Dashboard client (6.5.1), and proceeded to set up an organization, group, site, and policy. Then I downloaded the "Agent" client to the desktop I would like to be able to remote into. I installed, registered my product, assigned it to my group, and checked the "Enable Remote Control" box. I was under the impression this is all I had to do. Although both the Remote Control Desktop and Dashboard show the computer, I'm unable to "Start Remote Control Session". It's grayed out. Interestingly, I am able to view all of the system specs, and even successfully restart the computer via the website! What might I be doing wrong? Thank you for your time!
  16. This script will check to see if a VPN connection with the given name exists. If it does exist, it updates the VPN connection. If it does not exist, it creates a VPN connection with the given values. Note: I believe Pulseway runs PowerShell scripts under the Local System account by default (unless you have defined PowerShell User Impersonation in the Pulseway Manager, I think). In order to expose the VPN to users, this script runs against the Global Phone Book (-AllUserConnection switch). Therefore, this script does not check for the existence of VPN profiles stored in individual user Phone Books. (If an existing user VPN profile exists, this script will create a new VPN in the Global Phone Book, as it will not be able to see the existing user VPN.) This script was developed and tested on Windows 10, but should also work on Windows 8/8.1. PowerShell VpnClient documentation: https://docs.microsoft.com/en-us/powershell/module/vpnclient/?view=win10-ps ################################ # VARIABLES $Name = "VPN" $ServerAddress = "vpn.domain.com" # IP Address or FQDN $TunnelType = "Automatic" # Values: PPTP | L2TP | SSTP | IKEv2 | Automatic $L2tpPsk = '[Insert PSK Here]' $AuthenticationMethod = "MSCHAPv2" # Values: PAP | CHAP | MSCHAPv2 | EAP $EncryptionLevel = "Optional" # Values: NoEncryption | Optional | Required | Maximum $UseWinlogonCredential = $true $RememberCredential = $true $SplitTunneling = $true $DnsSuffix = 'domain.local' ################################ # If PowerShell supports VPN configuration, apply VPN configuration if (Get-Command 'Get-VpnConnection') { # If VPN exists, update VPN settings if (Get-VpnConnection -Name $Name -AllUserConnection -ErrorAction SilentlyContinue) { Set-VpnConnection -Name $Name -AllUserConnection -ServerAddress $ServerAddress -TunnelType $TunnelType -EncryptionLevel $EncryptionLevel -AuthenticationMethod $AuthenticationMethod -SplitTunneling $SplitTunneling -DnsSuffix $DnsSuffix -L2tpPsk $L2tpPsk -UseWinlogonCredential $UseWinlogonCredential -RememberCredential $RememberCredential -Force } # Else, create VPN connection else { Add-VpnConnection -Name $Name -AllUserConnection $true -ServerAddress $ServerAddress -TunnelType $TunnelType -EncryptionLevel $EncryptionLevel -AuthenticationMethod $AuthenticationMethod -DnsSuffix $DnsSuffix -L2tpPsk $L2tpPsk -Force Set-VpnConnection -Name $Name -AllUserConnection -SplitTunneling $SplitTunneling -UseWinlogonCredential $UseWinlogonCredential -RememberCredential $RememberCredential } return Get-VpnConnection -Name $Name -AllUserConnection exit } # Else, exit with failure code else { return "Client does not support VpnClient cmdlets" exit 1 }
  17. Hello, I created a windows agent config file by exporting from an existing installation with the Remote Desktop module installed, but when I use that configuration with a fresh installation Remote Desktop module does not install. Is this normal? Is there something else that needs to be done to have the Remote Desktop module install automatically?
  18. Hello, We are long-term Pulseway customers but lately the Pulseway client has developed a bug and continuously uses up to 20%+ CPU utilisation. We logged this with Pulseway on the 4th of July this year but they have been completely ignoring the ticket. I regularly reply to the email thread for an update (at least once a week) but I am ignored. The only time I had a meaningful response was when I threatened to cancel our subscription. This was short lived and now I am back to being ignored with no status updates on my ticket. We like the product but we have a handful of servers with this bug and I am simply installing other monitoring products on them. Today I have sent my usual email to Pulseway support asking for a status update on my ticket but I'm certain I'll get nothing back... The next step will then be to install a better monitoring product like Infradog and to write the same post on Spiceworks so people know that Pulseway doesn't offer good technical support.
  19. Hi all, I'm trying to follow the guide to starting to program a plug in but I'm falling at the first hurdle. I'm following the guide to "create your first plugin" https://www.pulseway.com/api/clientnet but when I get to where it says "From solution explorer rename "Class1.cs" to "SimplePlugin.cs" and open it. Now we need to add a project reference to our PulsewayClient.dll file which is located in the directory of Pulseway. See Figure B." I cannot for the life of me find a dll called PulseWayClient.dll. I presume it's taking about the installation directory of the pulseway agent, but this file does not seem to exist in any machine that I've checked and for what it's worth figureB does not appear to be of any help at all either. I feel I must be missing something perhaps completely obvious and I hope someone out there and point me in the right direction. Thanks in advance
  20. In order to import a Pulseway configuration file you need to start PCMonitorManager (Pulseway Manager) from Pulseway's installation directory with the following parameters: PCMonitorManager.exe /config=C:\Configuration\NoPassword.pcmcfg If the exported configuration file contains the account details then you need to provided the configuration password as well: PCMonitorManager.exe /config=C:\Configuration\WithPassword.pcmcfg /configpassword=s3cr3tpassw0rd Note: The PCMonitorManager will not provide any console output or custom exit codes based to indicate the success of the operation.
  21. Hi all, I recently did a clean upgrade to Windows 10 on 2 WKSTs previously running Windows 7 with Pulseway installed. I am now at a loss as to how to re-add these units to my Pulseway instance. I see they are still showing up in the “Deployment Successful” tab under “Discovery & Deployment”. Is there a way to re-add these units without manually installing the Pulseway app on these WKSTs?
  22. Hello, I have a question about the Pulseway app. When the pc is on all of the commands work great and are perfect for managing the pc. But I am attempting to turn on my pc when I am away from my home and then be able to fully control it like I was there. The issue is how the wake up command from sleep or from powered down will not work even when on my home network. How can I fix this. Also a side question, is there a way I would be able to see a live view of the screen or does it only allow screenshots of the screen. Thanks
  23. Hi there, I have installed Pulseway on 2 PC's and according to my subscription page. I get 2 free licences. I was using Pulseway quite successfully last night till I received an email saying I had reached the Notification limit and to remove this limitation I should consider getting a subscription. I have logged on today to try and purchase a subscription for 2 licences as luckily that is all I need at this stage but due to it saying the first 2 agents are free I can't purchase a full subscription for just 2 licences How can I get unlimited notification for my 2 free licences?
  24. We reinstalled Pulseway on a re-imaged system and after the install we noticed issues. In the patch mgmt section, the status was "assign failed" in red. We rebooted the system and then the service was not starting. We checked the service, it was set to start automatically and in the event log it was generating this error: "Service cannot be started. The handle is invalid" We removed the system from Pulseway, uninstalled, and reinstalled. Service is starting normally, but still getting the same issue of the patch policy failing to assign. I tried moving the system to another group that did not have a patch policy at all and got the same result.
  25. I've implemented a script that retrieves and stores the Windows Build Version number to a custom field in the system overview. It works fine on MOST systems. However, there are a small number systems that are unable to run the script. The error message displayed includes: Start-Process : This command cannot be run due to the error: The system cannot find the file specified. I used the "Insert Output Variable Code" in the script and verified that it includes the inserted text "Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable .....". For some reason, a few systems do not seem to have the environment variable PWY_HOME set. It appears that these systems are using the Enable PowerShell User Impersonation option under Pulseway Manger > Settings > Runtime. What is the easiest way to make sure that all of my systems have the PWY_HOME variable set so that any future scripts will not fail because of a missing environment variable? Thanks, Brant
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