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  1. Search, filter and quickly find network devices with the new Device List.
  2. With the 8.8.9 Linux Agent, you can now install Pulseway on ARM64-based devices (Raspberry Pi 3 and 4).
  3. You can now view asset info and installed applications for offline Windows systems showing the last known information.
  4. Continuing our commitment to providing a secure environment, accounts with access to critical areas such as editing scripts and distributing custom titles, are now required to enable two factor authentication.
  5. Further protect your instance by restricting access to the Web Application and Rest API to specific IP addresses. Teams and users with dynamic IPs can be configured to bypass IP restrictions if they have two factor authentication enabled.
  6. Before few days this capability is not anymore present on my iphone app, when i tap on monitored service all functions become gray for few sec and nothing happens. Is this something with free version. Because i was old ios demo user and have award option for free monitoring 10 systems on my account. I wasn't receive any info about change of my account status. Thank you for answer. ps on webapp everything working without any problems! I can stop, restart or start monitored services
  7. The latest version of the remote control app, no longer requires elevation when it's launched in a directory where the local user has full access to. New installations will also be placed in the Application Data folder by default for the current user, eliminating the need of elevation.
  8. We've greatly reduced the amount of time required to start remote control sessions from the WebApp allowing you to get to the endpoints without delay.
  9. Deploy BitDefender antivirus to your endpoints with just the level of protection you need, all with one click. Additional In app support for Bitdefender Endpoint Detection and Full Disk Encryption further strengthens your security.
  10. Simplify the way you manage scripts with the addition of search and move.
  11. We have redesigned the Group Policies page to make it easier for you to exploit the full power of Pulseway policies. With a clean simplified navigation design and the addition of an integrated search functionality, you can find any group policy setting with just a few clicks.
  12. Let me start off by saying this is not meant with any kind of hate or ill will. I very much love the Pulseway product overall, and I have been using it for a quite a number of years now. I very much want to see Pulseway continue to improve and catch up to a lot of the other RMMs out there by addressing some obvious "misses" with certain aspects of the software. This is going to be a bit of a novel but I hope the Pulseway staff and the community give it a read and feel free to comment, add suggestions, etc. The below items are too much to put into a bunch of separate feature requests. I apologize in advance if this is too much in one spot Interface/Web UI: Ability to completely remove or hide default scripts. Should also be able to delete individual ones within the default section. Ability to adjust script level permissions. There are some scripts I have written such as an MDM remote wipe type script that I want to be able to access within Pulseway if needed, or one of my higher tiered consultants but not my lower tier. I should be able to assign some sort of permissions to scripts to hide/show them based on security group, level, or team. A full inventory of the machine should be performed by the agent and visible in the web portal. This is a basic function of every other RMM I've used. I should be able to see all services on the machine, just like Pulseway looks at all applications installed. Services should then be selectable to be managed or not, or allow the ability to manage them right from that screen. Windows Updates - We should be able to easily see a list of installed updates on the machine without having to go back through Patch Policy History. The list could easily be populated on the Windows Updates section that Pulseway currently has. Dashboard - Needs more adjustable widgets. Patch status should be available as a dashboard widget with the ability to drill down to site/customer or filter for those things when creating the widget. PowerShell Console - Should be able to press up or some other key to be able to access, select previous inputs from that active session. Scopes - From the Scopes creation page, we should be able to then click on the Scope and see all the machines that the Scope includes. This would be a much easier and faster way then having to go to Systems and then select the Scope and drill down that way. Exclusions - We are unable to create exclusions for alerts. The answer is to move the machine to it's own group, and apply a new policy to that machine. This is certainly not ideal as 1, if you logically group your machines together, then splitting one out is a mess and even more importantly, then more policies created, the more you have to worry about going in and updating them when you want to change 1 thing. The less policies that have to be maintained, the better. Scripting: Input Variables - My single biggest issue with scripting currently is the lack of usability with the current custom input fields. It takes more time to click add/edit and input what is needed into the UI, then it does for me to just declare the same variables at the start of my script when writing them. Have script input variables work as environment variables, and they can be filled in at the time of script run. So if I have script to search for something by date range, I can create 2 input variables, Start & End, and leave them blank. When I got to run the script, it pops up a window with the available custom input variables allowing me to fill them in at that time. Here is an example of a popup window at the time of run for another RMM tool I've used. All these variables are declared in the script as $env:customvariablename, and then inside the RMM portal, at the script creation screen, they are entered in, much like you can with Pulseway, and you can select the type of variable. Variable value, Boolean, selection (dropdown). Whatever is selected/inputted at the time of ran is simply passed to the $env:customvariablename that corresponds to that input variable. I've shown the 3 areas of how this works to show the complete idea behind this in the attachments. Site Variables - Pretty much the same concept as above, except these are created at the site (customer) level instead of the script level. They are called in the same fashion as above. This would allow for much greater flexibly around scripting as many clients have license specific software that needs to be installed and being able to set a site(customer) level variable that gets pulled automatically when the script runs, would allow for 1 script to be made and ran across multiple clients at a time without having to edit the script or make copies with the unique license key for each. It would simply read from the site variable when running and insert whatever is in that site variable field. Output of scripts (the content) in the push notification or email alert. If I schedule a task to run on a recurring basis and I get a failure notification, being able to see why is incredible helpful. Or, even if it's a success, there are plenty of use cases why seeing the output is needed. If I'm running a script to collect xyz info across multiple systems, being able to easily see that in a central spot on the notification or email is imperative. I shouldn't have to log into Pulseway and check each machine or check the task and look through the report. Tasks - We should have the ability to schedule tasks to run much more frequently that once per day. I would like the ability to run a custom script that checks for something specific let's say, once an hour, which then writes to a custom event log that I then have Pulseway set up to trigger an alert from. This would be helpful in creating plenty of custom alerts based on Event Log errors but once a day is not frequent enough in some cases. The ability to select multiple machines and run a script against them on the fly without having to tag them or create a scope and run a task. When a task is completed and you are viewing the results, it would be awesome if you could click the machine and go right to it from there. It's a little cumbersome to be viewing the results of a task, specifically looking at ones that failed, and then having to click out of the report and go drill down to each failed machine. Workflows As I understand it, the entire workflow idea works around something that generates a notification. This creates a big issue with workflows in the sense that, we are limited to whatever Pulseway deems an acceptable "condition" or filter. What would make workflows amazing, would be essentially turning them into "custom monitors". What I mean by that is I create a script that let's say reads some random programs event log because my customer needs to know when this particular software generates a specific error, (and no, it doesn't write this error to any event log). There is no built in way to approach this with Pulseway. If I could simply create a workflow and choose to run a script as the initial item, and then based on the exit code of that script, do other things from run a script to fix, generate an alert to my team so someone can go in and look at what is causing the error and resolve it, etc. I could apply that workflow to any systems I wanted, and set it to run every 10 minutes, an hour, whatever, and when it detects the event, again, based on how the script was written, it triggers the workflow or the alert. As in the example above, if I set it to run every 30 minutes and look for "if error exists", if it does, it then creates an alert so that myself and my team get notified. But it would also allow the workflow to perform additional steps as remediation if desired. Another useful example of what I'm trying to explain, is perhaps I want to perform a certain set of steps based on a tag setup in Pulseway. I should be able to set up a workflow against a tag or against a scope and set it to run every so often. When a machine is then given that "tag" the workflow triggers and performs the steps assigned. This goes along with 4 under scripting. In the same vein, workflows should be triggerable off the result of a script. In other words, I shouldn't HAVE to make it an event log entry. It would be great if I could set up a script via a task, and then set a workflow to check results of that script and allow me to choose either to alert or trigger a workflow on either a success of failure, whichever I wanted at that time. Cloud Backup: I would LOVE to use Pulseway's built in cloud backup, but there are just too many flaws / missing items in it currently. Scheduling - The only current options are every day, every 2, or every 3 days. All backup solutions I've ever seen, give you the ability to select which day(s) you want the backup to run, be it every Monday, or any multiple combination of days. We should also have the ability to select the TIME the backup will take place. Right now, it uses the time the backup job was created, so if I want a job to happen at 2 AM, I have to stay up until 2 AM to schedule that job for the first time. This is a very shocking miss on the backup front. Ability to exclude certain file types (by extension) is needed. Notification on job success or job failure is a MUST, not how it current is where it notifies you once it reaches below a targeted % range. The ability to see the used space. Since your cloud backup works off either 500GB or 1TB licenses, we need to be able to see how much space is current in use per machine so we can plan to take the needed action should the backups start approaching the limit. A report on the files backed up. Since this is a file only backup type, it's imperative to be able to see a list of all files backed up during the job, and if they were successful, failed, or skipped. The ability to specify if the backup is considered a failure based on % of failed or skipped files is also needed. For example, if I'm targeting 1000 files, perhaps 5 failed isn't a concern to me, but if 300 fail, that's a failed backup job IMO. Therefore, having the ability to say if 10% (or whatever amount I want) of files fail to backup, the job is considered failed. In general, during my demo of this, I've had some concerns which your staff did witness directly: The next backup date seems to fluctuate between the current day and next day if you sit that the backup status screen of Pulseway. The initial dig into a backup job, showed folders that I had excluded, were still present and you could drill down. However, after mounting a recovery to explore, the interface then hid all the folders not backed up. Concerning if it's collecting any data from folders I specifically didn't include in the target paths. You can see from the image below, it backed up 2 days in a row, almost the exact same amount of files and used the same amount of space. This is a test VM which had no changes in the test target directories, and yet the 2nd day it did what appears to be a full backup again. Subsequent days seem to have improved and the file count went down to a more expected level. Here are some feature requests I submitted around some of the points above: https://pulseway.featureupvote.com/suggestions/189283/more-robust-input-and-site-variables https://pulseway.featureupvote.com/suggestions/189917/patch-status-dashboard-widget https://pulseway.featureupvote.com/suggestions/214566/more-flexible-task-scheduling https://pulseway.featureupvote.com/suggestions/217128/exclusions https://pulseway.featureupvote.com/suggestions/202867/attach-files-to-scripts https://pulseway.featureupvote.com/suggestions/202092/monitor-services-through-portal https://pulseway.featureupvote.com/suggestions/203512/system-type-as-workflow-condition
  13. Pulseway Client Portal now includes a built-in chat function that allows the end user to communicate directly with a technician. This can be started automatically as a step in a troubleshooter, or you can give users the option to start it directly themselves. A summary of the chat is recorded and can be sent to the technician. Automation Workflows: Run assigned patch policy Start patching systems as they get added to Pulseway using the new Run Assigned Patch Policy action, now available for the System Registered workflow trigger. Remote Desktop Improvements Introducing Adaptive FPS to deliver the optimum resolution for the current network connection, resulting in an enhanced user experience.
  14. BitDefender: In-product trial set-up, purchasing and provisioning now available We have made it easier to quickly get the EDR protection you need by making it possible to trial, purchase and provision Bitdefender AV, including EDR, from within the Pulseway RMM. Users can set up a free trial from the AntiVirus section of the WebApp, then purchase directly from the billing section. The new license can than be provisioned directly from the WebApp as well. Remote Control for macOS Performance Enhancements We have launched an improved Remote Control engine for macOS that delivers speed and performance enhancements. The latest release also introduces support for monitor selection.
  15. I would really like to see an outlook add-in that can be pushed through office 365 to all users that would allow them to submit tickets with drop down menus for ticket type, sub-type, priority and description.
  16. Some of the Mac computers in my Pulseway WebApp are showing older version then they currently have. For example a computer with the latest version 11.3.1 is showing as 10.16.0 Agent Vers ion is 8.4.1
  17. I am working on building an Ad Hoc report in PSA to be able to list on-hand products and serial numbers assigned to that product for inventorying purposes. I know the Serial Numbers are tracked, and are listed when deploying them as assets in Service Desk. Is there a way to get that information to display in a report to possibly inventory product & serial number?
  18. The recent update to the web portal that stripped away all the colors and icons and left blue or grey outlines on a blue and grey/white backdrop is horrid. Using the web portal is now much less intuitive and not as easy to navigate at a glance by far. Is there any way to go back to the previous interface that had colors? I mean, if you're not going to give us the choice on using such a minimalist interface, at least give us a dark mode...
  19. I know this would be a major change in the reporting interface, but how about an option to interact with the results of a report. Maybe one can choose an additional "Report Format" when editing a report and have an option for Interactive? When this is enabled the output of the report is immediately displayed in web format with hyperlinks to automate certain tasks by sending a back-end task/script to the agent. For example: Report Interaction Script Task (Relayed to the agent) Applications link next to each agent to uninstall the application Assets link to create asset tag if none exist OS Patching link to assign Policy / Update now 3rd Party Patching link next to each agent to update the application Drive Usage link to run a temp files cleanup job Anti-virus install AV / Run Scan / Update (not sure how this ties in to the existing Kaspersky deployment) ...
  20. I am curious to know why 3rd party patch mgmt. is an additional paid feature. Before I would get notified for like Adobe Reader needed an update, know I have to pay additional to get this notification? What else within the features we already get will be removed to a "module" that we have to pay additional for? I only oversee around 60 endpoints, so I am not a big player, but there are issues now that are making me look and trial other RMM solutions. Today I logged into my dash-panel as I do everyday M-F only to be greeted with 53 notifications for critical updates for Windows. Going into to the systems one by one, I quickly realized that something is not right. When viewing the systems, it clearly stated there were updates for Windows needed, but going to the actual systems available updates, I see "No updates found". Is Windows itself considered a 3rd party now? While writing this: 20 May 2019 08:45 1 critical update is available on computer 'REDACTED' in group 'REDACTED - Workstations'. Available Updates No Updates Found Last Checked: 20 May 2019 08:48
  21. Afternoon It would be great if we could make Asset Info available when devices are offline. For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy. If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required Cheers peter Example DAVID-O-MIIX Windows 10 Pro Offline Offline since 11 minutes ago Asset Info System DAVID-0-MIIX Name LENOVO Manufacturer 20M3 Model x64-based PC Type Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz CPU 1 Number of Processors 8 Number of Logical Processors DAVID-O-MIIX DNS Host Name TEST.local Domain Administrator Owner Name LM_Workstation, LM_Server, NT, Potential_Browser Roles OK Status BIOS YD05UDx7 Serial Number 6NCN33WW Name LENOVO Manufacturer 6NCN33WW SMBIOS Version 3 SMBIOS Major Version 0 SMBIOS Minor Version LENOVO - 1 Version Monday, 12 November 2018 1:00 PM Release Date OK Status 6NCN33WW Description Operating System Windows 10 Pro Name 10.0.17763.0 Version Multiprocessor Free Build Type systemadmin Registered User NF6EE-QH89W-F8WST-WWXZ4-WFG6P Product Key 00330-50000-00000-AAOEM Serial Number 0 Service Pack Major Version 0 Service Pack Minor Version \Device\HarddiskVolume3 System Device C:\WINDOWS\system32 System Directory C:\WINDOWS Windows Directory Monday, 11 March 2019 12:40 PM Install Date Monday, 20 May 2019 4:30 PM Local Date and Time Monday, 20 May 2019 8:10 AM Last Boot Up Time test\anton.rider Last Logged On User
  22. This pertains to the PSA.. I know this is a SMALL thing, but it would be great if the phone number and email address default when inputting contacts could be customizable, or default to WORK. I imagine most of the MSPs that use Pulseway service businesses, and it would save a click or two when inputting a new contact.
  23. Hello, Is there a way to MANUALLY open a ticket from within the RMM? Since Pulseway doesn't offer "round trip ticketing" where a ticket can be automatically opened and closed by the RMM (if a ticket is opened automatically, then resolved from within the RMM the ticket is automatically closed) we are trying to reduce the "signal to noise ratio" by only having critical issues automatically open tickets in the PSA. However, since we do our billing from the PSA, I would like to have our techs be able to open a ticket by clicking a button on a device or alert in the RMM so a ticket is opened in the PSA with the pertinent information auto-filled and a timer started. Thank you, dp
  24. It seems that Pulseway has made a philosophical decision that doesnt quite make sense for MSPs. I cannot find a way to select a group of computers on which to perform an action. Specifically, I would like to add Tags to machines across clients, install Webroot on groups of machines, or activate the new 3rd Party Patch Management. In each case, I would have to click into each machine or click the agent then add a Tag, or click install on each agent. If I wanted to install the Patch Management on 100 Machines it would require at least 300 clicks AFTER we identified which machines we wanted to include in the new policy. I know Pulseway is mobile forward, but there is nothing wrong with a checkbox here or there. It would be great to be able to identify a subset of machines and select them with a checkbox and then install, tag, or manually run a script on all those machine regardless of their client affiliation, location, or type of machine. Thank you, dp
  25. It would be great id we would select multiple tickets in order to change their status. This would be particularly helpful with tickets that are generated automatically by the RMM based on an alert that's initial status has cleared.
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