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I just signed up for Pulseway to monitor a small client of my side business. I am in the process of setting up patch management for workstations. I would like the systems to prompt the end users to reboot upon installing updates but Pulseway seems to be very restrictive in how it lets you set that up. It looks like all I can do is have it reboot immediately or give the users a 5 minute warning with a generic message. I work with a competitor product at my day job and it allows us to specify whatever message we want, set whatever timer amount we want and allow the users to defer the updates as many times as we want or force a reboot after a certain number of deferments. It does not appear Pulseway provides any of this customizability. It would be very nice to have these options so I can have choices other than forcing end users to reboot during the day or having systems that potentially go days without a reboot after installation. Thanks!

After playing around in my trial account for a bit, I have a few suggestions regarding policy configuration. Allow the creation of policies that inherit settings from other policies and track which settings were overridden. This would allow MSPs to create one or two "Global" policies (Servers/Workstations) as a base, and then create individual policies (for each client) that inherit settings from those global policies. Allow overrides to policy settings on specific systems, track which systems have policy overrides in place, and allow reverting the overrides to the policy defaults. Allow attaching scripts/tasks to policies to run during on-boarding (as in, when the Pulseway agent is initially installed). Instead of having separate Patch Management policies, group those settings with the System policies so they can be applied all at once. Alternatively, allow attaching Patch Management policies to System policies.

Would it be possible to expand the number of API endpoints available for the RMM? While the API is useful for gathering information about systems, it doesn't have much in the way of being able to perform many built-in operations that exist in the web application, like check for and install patches, run single line commands on the system, being able to run scripts on a system and not just tasks, add tags to systems, etc. This would be great for creating custom automation and would help with removing a lot of tedium in cleaning up small alerts.

Hi, i´m testing this RMM atm. Is it possible to implement WOL on a Probe? For example choosing the probe then the Machines Show up which are on the same Network or same Customer and Option to do WOL. If you´ve many Machines to Manage You would Need to Edit Firewall Rules for each Machine and Edit the Settings of each machine.Would be way to much work.

I know this would be a major change in the reporting interface, but how about an option to interact with the results of a report. Maybe one can choose an additional "Report Format" when editing a report and have an option for Interactive? When this is enabled the output of the report is immediately displayed in web format with hyperlinks to automate certain tasks by sending a back-end task/script to the agent. For example: Report Interaction Script Task (Relayed to the agent) Applications link next to each agent to uninstall the application Assets link to create asset tag if none exist OS Patching link to assign Policy / Update now 3rd Party Patching link next to each agent to update the application Drive Usage link to run a temp files cleanup job Anti-virus install AV / Run Scan / Update (not sure how this ties in to the existing Kaspersky deployment) ...

Afternoon It would be great if we could make Asset Info available when devices are offline. For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy. If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required Cheers peter Example DAVID-O-MIIX Windows 10 Pro Offline Offline since 11 minutes ago Asset Info System DAVID-0-MIIX Name LENOVO Manufacturer 20M3 Model x64-based PC Type Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz CPU 1 Number of Processors 8 Number of Logical Processors DAVID-O-MIIX DNS Host Name TEST.local Domain Administrator Owner Name LM_Workstation, LM_Server, NT, Potential_Browser Roles OK Status BIOS YD05UDx7 Serial Number 6NCN33WW Name LENOVO Manufacturer 6NCN33WW SMBIOS Version 3 SMBIOS Major Version 0 SMBIOS Minor Version LENOVO - 1 Version Monday, 12 November 2018 1:00 PM Release Date OK Status 6NCN33WW Description Operating System Windows 10 Pro Name 10.0.17763.0 Version Multiprocessor Free Build Type systemadmin Registered User NF6EE-QH89W-F8WST-WWXZ4-WFG6P Product Key 00330-50000-00000-AAOEM Serial Number 0 Service Pack Major Version 0 Service Pack Minor Version \Device\HarddiskVolume3 System Device C:\WINDOWS\system32 System Directory C:\WINDOWS Windows Directory Monday, 11 March 2019 12:40 PM Install Date Monday, 20 May 2019 4:30 PM Local Date and Time Monday, 20 May 2019 8:10 AM Last Boot Up Time test\anton.rider Last Logged On User

Hello, I would like a feature where when I remote into a users computer, you are given the option to block the user from inputting any information and or block them from viewing what you are doing.

Just an FYI - their API docs are linked below. They just did a major overhaul or the web interface and agent. https://apidocs.symantec.com/home/SEPC Thanks!

Pulseway Dashboard (Currently 6.3) Data - All Notifications. Currently we can not: Ctrl + Select, Shift + Select All, Ctrl + A, Sort by columns. This is a daily task for me and so it would be fantastic to be able to use these simple functions.

Hello, I would love to see a rule added to the patching policy where you could filter patches by date. For example, only install patches that were released before a certain date. This would allow you pick a date that you were going to role out to your different environments and make sure you were installing the same patches on all systems (Dev, Test, Prod, etc) even if patches were released during the time you were moving from dev to prod for example.

It would be great id we would select multiple tickets in order to change their status. This would be particularly helpful with tickets that are generated automatically by the RMM based on an alert that's initial status has cleared.

Here are two feature requests: 1. The ability to Clone Tasks 2. The ability to move Scripts from one folder to another Thank you!

Hi Pulseway, I would like the possibility to add monitoring for Public Ports. The Pulseway Agent could ask the Pulseway server to test for open ports at the Public IP. I would also like a boolean value, so we could decide if we want a notification, if the port is open or closed. --- Summed up, I would like to monitor if some critical ports are open from the public IP, like SSH, RDP, etc. and get notified if they are. Of course I could write a Plugin the is based on a webservice, but it would be more smooth, with a build in feature. --- Br, Matin.

It would be awesome if we would click on a machine name in the PSA and Pulseway would bring us directly to that machine so we can work on it. Thank you,

Hey guys! I think Pulseway would be even better if the alerts would clear themselves when resolved.. For example, a server with available windows updates will reboot during our custom maintenance window but the alert will stay until I manually clear it in either the webGUI or the Dashboard app. Those kind of alerts along with cpu spikes, short memory outtage etc are more like "white noise" in the monitoring for me and I'd like to focus on alerts where a proper action is needed in order to resolve. To build further on this idea an even better improvement would be to tie alerts to scripts, so if Alert X is triggered, script Y will run and Alert X will be cleared. Let me know what you think! // Martin

Hi. It would be amazing if all reports had a "Generate individual reports for each organization" option. Then we could just schedule a single report for "all systems" and get individual reports for each customer. The alternative is to set up individual reports scoped for each customer. And as a bonus remember to set up new reports every time a new customer is onboarded. :-)

Has the pulseway team considered a monitor for Qnap and other network storage devices?

I just thought I would throw this out there. If Pulseway could manage printers in a similar fashion as Uniprint or other cloud print platforms this would be the greatest thing ever. This would be a major revenue generator for us MSP's. I was also thinking of an addition for managing credentials and group policies. I was reviewing a product called Onelogin and the concept was interesting. Kind of like active directory for everything (mac, android etc.) which would allow us to manage large groups. In my opinion this would make Pulseway the onestop cloud solution. We could manage computers, control security and easily deploy printers anywhere anytime.

We receive automated alerts as tickets but would also like to receive them in emails. What level of integration is supported and if it is, where can I find that option in the dashboard?

It would be awesome if the email parser went a little deeper. Sometimes a client emails us directly and we forward that email to Pulseway to open a ticket. The problem with this is that it opens the ticket using our company as the client. It would be great if we could get the parser to look in the email headers to find the address that the email originated from and use THAT to assign and client and user to the ticket. There are other ticket systems that do this. Alternatively (though not as elegant), It would also work to put a flag in the subject line like "@CLIENTNAME" to get the email assigned to the client. Is there a way to do this with workflows?

It would be great (save me a lot of time) if, when downloading the custom Windows agent installer, there was an option to specify if the installer should create shortcuts or not. IOW, in addition to selecting the organization, site and agent group, there would also be an option (true/false) for "create program shortcuts" (or similar).

As most of your supported OSs can run Docker can we have basic docker management? It would be handy to be able to start, stop and see what ports are exposed by the containers. Cheers.

Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification. I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround. P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product .

Hi. It would be nice with a searchable Remote Desktop history. It could include fields like... Date/Time Device Session User Confirmed Durration For audit it would be great if it was possible to document what when users has had a remote desktop session, and if it has been approved by the session user.

Is there a way to kick off an automated task based on a notification or alert. For Example, if we get a notification of a disk getting full, I would want the automation to run: <Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket> Is this possible now, or should this be a feature request? Thank you, dp