Paul

Hi Tob, Are those agents online? If you no longer want the policy to be assigned, change it from Server Admin -> Configuration for the org, site or agent group where it's assigned. Make sure you set it to No Policy so you can manually manage the policy assignment. -Paul

Hi Colm, Yes, if you remove the system from Pulseway it will also release the Webroot association however you should check on the Webroot GSM console if the system is still registered there and remove it. -Paul

Hello Richard, We are looking for integrating with Bitdefender in the next quarter. We'll be looking into the "cancel installation" command. -Paul

Thanks Susanne for the report. You're right, it seems that Kaspersky just needs a while to start. We're going to be adding a delay for that notification. -Paul

The API limits are different for each endpoint. What endpoints are you calling? -Paul

Personally, I'd keep the Pulseway integration active for the whole lifetime of your API. This way you'd also be able to post metrics for the API like how many requests you're getting per day and receive commands straight from the Pulseway app. The possibilities are endless. -Paul

Hi there, By calling the first two lines you've quoted you're registering the application with Pulseway and it will start showing up as online on my.pulseway.com until you close the application or call the .Stop method. Group is a legacy feature, just send a value there and the system will register under the Legacy Agent Group (gets created automatically). Then you'd be able to move the system from the Configuration page into the group you desire. That looks good but I would also display some information about the application so I'd subscribe to the OnDetailsRequest event and in that method I'd call Service.Instance.SetDetails(groups); to send the information back to the server. I'd also avoid calling Stop unless the application is stopping as this will only keep the application marked as "online" in Pulseway when you send notifications. -Paul

Hi Michael, Thank you for your feedback. We'll see what we can do there. -Paul

Hi, sorry for the delay. I've activated a subscription on your account for two weeks. Enjoy! -Paul

Hi there, The best course of action would be to have an adapter software that sits in the middle, receives notifications from the 3rd party cloud systems and then forwards them back to Pulseway using the .NET or Java Cloud API (link). Basically you'd register an application with Pulseway, you'd be able to offer information to the Pulseway clients when it's requested, receive commands and also be able to send notifications. -Paul

Hi there, Try extracting https://updates.pulseway.com/update.zip on M:\, then attempt to uninstall the product once again. -Paul

Hello, For sure, a SQL Express should do as it's only limit is the 10GB per database which won't be reached that easily. As for disk space, I'd worry more for the OS and SQL Server consuming disk space than Pulseway so I'd say 50GB to be sure. -Paul

Correct, purchasing the third license will activate remote control. We do mention on the plan comparison that the free plan doesn't include Remote Control. -Paul

Hi Benjamin, Thank you for your report. We're working on resolving this issue right now. -Paul

Hello @Rhea, We list the Pro plan on the website as "Starter". To be able to use the Pulseway Remote Control functionality you have to purchase a subscription (of any size). Also if you decide to add another system, you will not be charged for the two systems you have received free of charge. In other words a 3 system subscription will only cost you € 27.48 per year and will give you monitoring and remote control capabilities for all 3 systems. -Paul

Hi Martin, I don't have an update to your feature request just yet. We do have it on our todo list to support more granular controls but at this moment it's not part of our Roadmap. -Paul

Hi there, We don't support at this moment the arm64 CPU architecture. You could make use of our RESTful APIs to push some information to Pulseway using cron and curl, check them out at api.pulseway.com. -Paul

Hi there, I'd like to add that Pulseway does pull the S/N from systems, you can access it through the Assets Overview report template. I hope this helps. -Paul

Hello Josh, I can confirm that this is in the works as we speak and we are making progress on this feature. We do have an executive summary report which shows if the systems are compliant or not (displays the number of available windows updates), have you tried it so far? PS: I've had to remove the competitor's product name and link. -Paul

Hi there, The remote control feature for Pulseway is a premium feature that is only unlocked once you purchase a subscription. Any number of system licenses you purchase will enable you to use the Remote Control feature. -Paul

Hello Sergio, We do not have any immediate plans to integrate with StorageCraft SPX however you can definitely get notifications when backups complete or fail by monitoring events written in the event log through Pulseway. -Paul

Hi Jay, Many thanks for your suggestion. I've added it to our idea bank for further consideration by our product owner. You could setup a WSUS server on the customer's site, this would definitely reduce the amount of bandwidth usage by other systems on the network and Pulseway will correctly interrogate the WSUS server instead of Microsoft Update site. Oh, did I mention that we have an integration with WSUS and you'll be able to approve updates directly from Pulseway, it's pretty awesome - check it out here. -Paul

Hi Leon, Thank you for the report. I've raise an internal bug report for Ubuntu 20.04. I'll drop you an update as soon as one of the developers looks into it. -Paul

Hi there, Please note that we do not officially support self signed SSL certificates, you're only going to get more and more SSL certificate errors from this point but I will help you on this one. Make sure that the CA for the SSL certificate is added to the Trusted Root CA Certificates on the machine account (open mmc.exe -> Add Snap-in -> Certificates Manager -> Select the machine account). -Paul

Hi @Scott1987, It appears that the link is redirecting to another page and our package collector doesn't handle redirects yet (we'll add it soon). In the meantime feel free to use the actual download link of the file: https://swupdate.openvpn.net/beta-downloads/connect/openvpn-connect-3.1.3.713_signed.msi. -Paul