Jamie Taylor

This was a known issue with Pro & Free versions of Pulseway, people using the Team version are not impacted.  However, the issue is now resolved.  

I’m having the same issue as well 

Has any progress been made on this? Would make a massive difference! 

I am having this issue as well this morning.

Quite recently I had to reinstall the operating system (windows 10), since then I tried to install the soft to the same pc back, but there appear to be problems with the host once I try to register it. I know that the free account allows me to monitor only 2 PCs, and after I deleted it, something doesn't allow me to insert it back, possibly too many requests to the server. The only change to the PC is the processor change. ( Ryzen 5 2400g -> Ryzen 5 3600 )
Also i like to mention the widget are broken too.
Any suggestion is welcome, thanks.

Hi Tyler,
Thank you for the report. We've managed to identify the issue and we're working on a fix as we speak.
-Paul

It would be nice to have an fully integrated back-up solution. This for the following
1. Microsoft 365 (and other look a likes)
2. Local back-up to the cloud.
If we can push an back-up agent through our pulseway management for the local back-up of server and workstations to our devices it would be nice.
Also if we can setup the Microsoft365 back-up via Pulseway would be great.
We are seaching for one platform where we have full control.
What are the options at this moment?

I can see this suggestion is pending moderation since Sept, so I am creating it again! Hopefully, i'll be luckier....
 
https://pulseway.featureupvote.com/suggestions/351969/psa-auto-refresh

It would be really beneficial if we could get default from templates for each technician so we can apply our own signatures to the reply without having to select the reply template each time we reply to an email. This way we can have our signatures per technician and automatically apply the signature in our reply box since the existing signature set up applies beneath the entire [AllActivityDetails] placeholder and easily gets buried.
Is this possible whilst retaining the email thread? Does anyone else have this set up already and working? We'd love that personal touch on our replies.

Have raised a support ticket for this query, our team will assist you regarding this.
 

Is anyone using pulseway exclusively for windows patching?

I found a temporary fix for this. Download the previous version 9.0.1 from the Internet archive, register the system, then update pulseway to version 9.1

Hi,
 
I have turned off 3 Client Servers and I want to remove them from my Billing. The Billing screen shows that I have 3 Server licenses and that I am using 0, when I try to reduce the number, I get a popup that says:
You are currently using 3 licenses, you need to remove a server before you can decrease the order quantity.
 
I have no problem adding licenses but removal is a problem.  I've sent a two emails in the last two months to my Account Manager with no response.
 
Anybody know how to remove the Servers?
 
Thanks, appreciate it.
 
Craig
 
 
 
       

I would like this as well.

Hey @Pascal, it should refresh within 24 hours. If not, can you please contact our team support@pulseway.com, they will help investigating this delay.

You can now trigger workflow executions from Event Logs notifications and evaluate Event Id, Level, Message, Name, Source and Filter Title in conditions to build even more customisable workflows for your IT processes.  

It seems that the delay is really more than 24 hours. I still list applications uninstalled for several days.

When cross referencing our asset lists, having the ability to quickly search our systems by Serial Number would be a major quality of life upgrade. As it stands, there is nothing in the search feature which allows us to look for a value that does not change as the device moves around from user to user. If someone obtains a device from an old user and the name is not updated or maybe we have an older field device with an obscure name schema from an ex-admin. If I don't know to search for that or the search feature doesn't think what I'm searching is close enough to the name, then I have to pull up the group that it *may* be in and search down each Asset Info tab trying to match that exact serial number manually. With a serial number, it's unique to that specific device and having the ability to cross reference purchase orders, receipts, asset lists, etc. to find lost or misnamed devices would be a HUGE help. 

Earlier today we experienced storage issues with our hosting provider in the US hosting center which caused our database server to continuously crash. Service was resumed by 7:30am ET. Unfortunately some users appear to be experiencing similar issues at the moment. We apologize for any inconvenience and are actively working on a resolution to restore service to everyone as soon as possible.

Recently we have started integrating the client portal and we are doing some tests, however when we send an invite email. It uses our custom email template from 'server admin' email settings. When I switch off using the custom template and send the invite again, it will send the regular email from Pulseway. How do I use our custom email template whilst also able to send client portal invites to our customers?

Is it possible to have a widget added on the dashboard that has to do with client portal conversations. Currently we have to check each time in the conversations to see if someone has messaged. We would like to be able to see incoming messages as a widget on the dashboard, is this possible?

Instead of working on the API for this, I just installed the 3CX browser extension "3CX Click2Call".  Not perfect, but it dials my phone from the PSA links.  Just watch out what the extension thinks are phone numbers.
 

Good Day,
I note that running a report for "Installed Applications" (Reporting -> Templates -> Applications) that the data seems to be outdated.
If I confirm the list of applications via the Systems -> All Systems -> "Computer" -> Applications, I see an updated list.
I assume there is some "data buffer" which is used by the report which is not updated immediately?
Is there not a way, that I can instruct Pulseway to re-evaluate all systems data (Applications in my case) for a specific report run - taking into account that the report will then take some time to run which would be fine?
Kind regards,
Peter

I have logged in to the WebApp and I see the device but nothing to click on to approve it.  How do I get it approved?

We were able to temporarily resolve this by re-enabling Basic Authentication in Office 365 using the tools found here:
Basic Authentication Deprecation in Exchange Online – September 2022 Update - Microsoft Community Hub