BurseyC Posted January 29, 2023 Share Posted January 29, 2023 Hi,  I have turned off 3 Client Servers and I want to remove them from my Billing. The Billing screen shows that I have 3 Server licenses and that I am using 0, when I try to reduce the number, I get a popup that says: You are currently using 3 licenses, you need to remove a server before you can decrease the order quantity.  I have no problem adding licenses but removal is a problem. I've sent a two emails in the last two months to my Account Manager with no response.  Anybody know how to remove the Servers?  Thanks, appreciate it.  Craig        Jamie Taylor 1 Link to comment Share on other sites More sharing options...
Jamie Taylor Posted January 30, 2023 Share Posted January 30, 2023 Have raised a support ticket for your query. Our team will assist you on this. Link to comment Share on other sites More sharing options...
augment-tech Posted June 29, 2023 Share Posted June 29, 2023 I'm getting the same issue, however it is around 20 endpoints and webroot licenses. What was the resolution to this? I tried sending a chat message however haven't received a response in two days. Link to comment Share on other sites More sharing options...
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