Remote Control Apple Silicon Macs

[Tyler Melville]

I have been trying to deploy Pulseway onto a few of our Apple devices recently and have had issues with the M1 devices a few of my team use. When I use Remote Control to access the device, the screen looks like the attached screenshot. 

For clarification, this is only happening on Apple Silicon macs and there are no issues that I have found with Intel Macs. 

Is there a solution for this?

[Paul]

Hi Tyler,

Thank you for the report. We've managed to identify the issue and we're working on a fix as we speak.

-Paul

[Tyler Melville]

Thanks Paul. Apologies for the delayed reply, but do you have an ETA on this fix? We have quite a few clients that are using Apple devices and are going through the process of upgrading to newer Apple Silicon Macs so it is slowing becoming more difficult to support those clients. 

 

Thanks.

[StefanMcl_Pulseway]

Hey @Tyler Melville Stefan from Pulseway here, I work alongside Paul.

This issue has been looked into and we are expecting to see a fix affect before the end of the month, maybe sooner. If you have any other questions please don't hesitate to ask. Thanks

- Stefan