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dpbklyn

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Everything posted by dpbklyn

  1. I agree with the basic premise of your answer, but simply because a notification is deleted and a ticket is closed, doesn't mean the data would necessarily go away. Good reports can give the same information, without the "clutter" of notifiactions
  2. It would be great if there were a column for Update Date so we could sort tickets by most/least recent update.
  3. This would be very helpful for us as well....
  4. Hello, I was speaking with another RMM/PSA vendor today and their product offers what they call "Round-Trip" Ticketing. If, for example, an alert is generated because memory is running low on a machine and then the memory clears, the ticket is then closed on the PSA. This would be a great feature for Pulseway. It would also save us a ton of time searching for ephemeral issues. Thank you, dp
  5. I would then have to run a report for each label/tag. I am envisioning one report that breaks out the computers by client (group).
  6. Is it possible to run a simple inventory report. I'd like a report that shows endpoints for each client with some basic data like the Assets Overview Report or the Executive Summary Report, but broken down by client. These reports work great if you run one for each client, but if WE want a summary of ALL the systems we manage they get jumbled bu issue, or sorted by username. Edited: I we want to bill a client based on the number of machines, how can we pull that information easily, without going into EVERY client and counting. Thank you, dp
  7. dpbklyn

    Exclude Disk

    Thank you for the reply. Under the Group Policy, there is a check box with "Disable Locally Configured Storage Configurations", What does this mean?
  8. It would be awesome if we would click on a machine name in the PSA and Pulseway would bring us directly to that machine so we can work on it. Thank you,
  9. dpbklyn

    Email Parser

    I have resolved this is kind of a kludgy way...I have created an email rule that look for a particular code in the subject line of the email so if I put !CLIENT it will assign that ticket to a particular client. it will not assign it to a particular user, but this is better than nothing.
  10. When you add the functionality for duplicate alarm, it would be great if we could escalate the ticket based on the number of time a particular alarm is struck. Maybe this would be better functionality in the RMM. "Only open a ticket if X happens 5 times in YY period."
  11. dpbklyn

    Email Parser

    I have, but this doesnt work if they send ME an email and I forward it to PulseWay. THOSE emails end up being listed under our company, not theirs.
  12. Is there a way to monitor the temperature on a machine on an on-going (or logged) basis? I would like to set a notification to be sent when the Core Temp reached xx degrees. I see that it is monitored in the hardware section, but i can't find a place to trigger an event. Thakn you,
  13. dpbklyn

    Email Parser

    It would be awesome if the email parser went a little deeper. Sometimes a client emails us directly and we forward that email to Pulseway to open a ticket. The problem with this is that it opens the ticket using our company as the client. It would be great if we could get the parser to look in the email headers to find the address that the email originated from and use THAT to assign and client and user to the ticket. There are other ticket systems that do this. Alternatively (though not as elegant), It would also work to put a flag in the subject line like "@CLIENTNAME" to get the email assigned to the client. Is there a way to do this with workflows?
  14. Hey Paul, Is there a timeline on this release? I was just trying to automate some tasks and got totally tripped up because the Rules were deprecated. Thank you,
  15. I see that this is part of the agent as "Rules". To me, this seems like something that should be separated from the agent and live along-side the other automatons. Whoops, it looks like "Actions" has been deprecated. Is there a new way to do this?
  16. Is there a way to kick off an automated task based on a notification or alert. For Example, if we get a notification of a disk getting full, I would want the automation to run: <Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket> Is this possible now, or should this be a feature request? Thank you, dp
  17. dpbklyn

    Exclude Disk

    Is there a way to exclude a particular disk (e:\) from the storage notifications?
  18. I would love to get a script that can set the Client name on HW assets in the PSA.
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