[Pulseway for personal use...]

Hi @Rocket39

Thanks a mill for reaching out. At the moment there is no plan to update the minimum requirement for endpoints to be less than 20 and in regards to why we removed the free plan, the primary reason for removing it was to ensure that we can continue to offer a high-quality, sustainable service to our users as well as streamlining the process' and resources. As our platform grows and evolves, the demands on our resources have increased significantly. By retiring the free plan to net new users, we were able to focus on making sure that our key product (Pulseway Team legacy plan) is continuously being invested in and supported up to the standard that we want to uphold. 

I hope this answers your questions and if you need anything else please ask away. 

Thanks, 
Stefan 

[Error when installin agent on fresh windows 10 .]

Hey @DaveBoxG


Thanks for reaching out, I think the reason this isn't installing is because the directory you are selecting is not the local drive defaulting to s. Could you try selecting c instead and report back? 

Thanks a mill, 
Stefan 

[Scheduled Server Maintenance - Saturday, April 20 | ET 12am to 4am | GMT 5am to 9am]

Hello everyone,

We would like to inform that on Saturday, April 20, between 12:00 am - 4:00 am ET, we will be conducting scheduled maintenance to upgrade our servers. During this period, you may experience some minimal downtime as our servers will be upgrading.

Thank you for your understanding and cooperation.
Pulseway Team

[Pulseway not recognizing newly added systems for workflow automation]

Hey @Monotype6932

Thanks a mill for reaching out! I'm sorry to hear that you are facing issues with he custom iso installer, seeing as it ran fine up until recently this leads me to believe that it may be a possible bug/glitch. To get to the bottom of this I would love to raise a ticket in your name so if you could DM me your Pulseway email I will raise a ticket to support and we can figure out what's happening. 

Thank

Stefan

[3PP Error :Scan Results]

Hey @Navi

Thanks for reaching out! The The correct location of the log file is -> C:\Program Files\Pulseway\Patch\logs   -> there will be many folder's based on time/date, so open the folder and then the log file. If the Patch folder itself is missing, then there wont be patch policy applied to that system.

Let me know if this helps question and if you have any more questions please let me know! 

Thanks, 
Stefan 

[I'm a HUGE Pulseway fan and advocate. Been using the product since 2013. But I'm getting really frustrated trying to find accurate information/instructions.]

Hi @Stephen Hammond

Here is a link to the Pulseway policies section within out knowledge base: https://intercom.help/pulseway/en/?q=policies in here there are a bunch of up to date artcles regarding all you need to know about Policies and how they work! We also have a whole over view of the release notes and policy change on our what's new page here: https://www.pulseway.com/new

The video I sent you is a apart of a project we have coming up where we will have a collection of videos for each feature and once this is complete I will let you know as soon as possible! 

I hope this info helps and if you need anything else from me please let me know! 

Thanks, 
Stefan

[3rd Party Patching of Windows 11 and Server 2022]

Hi @Donald Jackson

Thanks a mill for reaching out! Can I ask which apps you are looking to Patch as we support a wide of out of the box titles regardless of OS ( most of which are listed here: https://www.pulseway.com/patch-management) 

The custom titles feature is there to help you configure patching for app that we don't natively patch within our tool! Let me know if this makes sense and if you have any other questions please let me know! 

Thanks, 
Stefan

[I'm a HUGE Pulseway fan and advocate. Been using the product since 2013. But I'm getting really frustrated trying to find accurate information/instructions.]

Hey @Stephen Hammond

Stefan from Pulseway here, Thanks for bringing this to my attention and I'm sorry that you have been running into such issues, I have just reached out to our product specialist in hopes they can assist swiftly but, I think you would really benefit from a demo of the issues you are facing with one of them! 

If this is something you are interested in I can definitley arrange one for you all I need is you Pulseway email. In the meantime we also have a video on our new policy engine here if this works as well:

Let me know if this suits and if so I can get it sorted as soon as possible. 

Thanks, 
Stefan 

[Pulseway for personal use...]

Hey @Jarno Delbressine

I'm Stefan aka the new Jamie and I can definitley get this sorted for you. Could you DM the email you would like to use as well as some other contact info like your First and last name a mobile number and the country in which you are based. 

You can check out our pricing here and for the base RMM of 20 endpoints we come to about $27 but this can vary depending on the plan you go for! 

Let me know if you have any questions!

Thanks, 
Stefan 

[Remote Desktop Client - The request was aborted: Could not create SSL/TLS secure channel.]

Hey @DCKL

Thanks for reaching out! We have a knowledge base article that I think could definitley help here: https://intercom.help/pulseway/en/articles/4277298-troubleshooting-ssl-connection-errors

Check it out and see if it can resolve your issues and if not I will raise a ticket in your name! 

Thanks a mill, 

Stefan 

[Managing "Receive updates for other Microsoft products" in Windows Update]

Hey @at26574

Thanks for reaching out, we should be be able to install those updates once you have that option selected in the screen shot, I believe though that if the updates are not related to the OS that it may need to be done through our Third Party Patching service. 

Let me know if this makes sense and if you have any question please let me know! 

Thanks, 
Stefan 

[Scheduled Server Maintenance - Sat, Mar 23 - 12:00am - 11:00am ET | 5:00am - 4:00pm GMT | 6:00am - 4:00pm CET]

Hello everyone,

 

We would like to inform that on Saturday, Mar 23, between 12:00 am - 4:00 am ET, we will be conducting scheduled maintenance to upgrade our servers. During this period, you may experience some minimal downtime as our servers will be upgrading.

 

Thank you for your understanding and cooperation.

Pulseway Team

[REST API v3 Time format inconsistency]

Hey @JpBIT

Thanks for reaching out, Could you please share with me your code and the format you get when you run the code on the the machine?

Thanks a mill
Stefan 

[Workflow Scope Switches to 'All Systems' After Saving]

Hey @ic-kfisc

Thanks for reaching out! This seems like a bug so could you please forward me your Pulseway email and I will raise a ticket on your behalf. 

Thanks a mill, 
Stefan

[Push Notifications not fully working]

Hey @woto

Could you possibly check the Monitoring Policy / Profile and check that you have the startup notification enabled? If it is I will re-engage support and raise a ticket for you! 

Thanks, 
Stefan 

[Push Notifications not fully working]

Hey @woto

can you please forward me your ticket number so I can see why support are not following up. I have also reached out them enquiring about this and will let you know as soon as I hear anything!
Thanks, 
Stefan 

[I can't disable notificnaton workflow]

Hey @Maciej Szupiluk

Thanks for reaching out, Could you please share with me a screenshot of the email notifications you received? Thanks a mill

[Add Service Desk Filter]

Hey @ACV-ATS

Thanks fro reaching out! So we don't currently have a filter in Service Desk to show this but you can go to Finance > Billing Review > Charges and do a search here to show all tickets/projects which has pending charges (not yet invoiced)

Let me know if this helps and if you have any more questions please let me know! 

Thanks, 
Stefan 

[Receiving error when trying to remove devices from patch management]

Hey @Buckeyes

Thanks for reaching out! The policy can be changed by navigating to Configuration > Organizations. Check if the policy is directly applied on the group or if it is inherited. The policy has to be removed from the org/site/agent group to apply the policy manually or move the endpoint which requires a  new policy to a new agent group and apply new policy. 

Let me know if this makes sense and if you have any more question please let me know! 

Thanks, 
Stefan 

[Partial screenshot]

Hi @juniordata

Thanks for reaching out! You should have an option to scroll and look at the screenshot. If this isn't the case could you forward me your Pulseway email and I will raise a ticket on your behalf. 

Thanks a mill,
Stefan 

[Dashboard re-authentication]

Hey @Bwilson

Thanks for reaching out - so 

To re-authenticate : On the dashboard > go to setting (under tools ). 

 

Under the account tab > under the server name , put in the instance name > then authenticate. 

 

Let me know if this works and if not I will raise a ticket for you!

Thanks

 

[Discovery and Deployment Installation]

Hey @Garrett B

Thanks for reaching out, So you should have admin credentials which allow you to access/run anything on all of the devices in the chosen org as this is a part of our security. Try using the general admin credentials you have for pulseway and see if that works. 

Let me know if this works and if not I will raise a support ticket for you! 

Thanks, 
Stefan  

[Having Script Problems, results wont save back to Custom Variable]

Hey @Mike Leger

Thanks for reaching out! From what I can tell The output is formatted as Table. But type is TEXT. Only free text can be output and Table format is not supported.

Let me know if this makes any sense and if you have any other questions please feel free to reach out any time.

Thanks, 
Stefan 

[Unable to register new system as no "agent group" exists]

Hi @fabrug Thank for reaching out

This issue is this being worked through but I would still like to raise a ticket on your behalf as we are seeing differences in the issue with other users. So if possible could you DM me your Pulseway email ID and or Instance name and I will raise the ticket on your behalf!

Thanks a mill, 
Stefan 

[Scheduled Server Maintenance - Sat 24 Feb - 12:00am - 4:00am ET | 5:00am - 9:00am GMT | 6:00am - 10:00am CET]

Hello everyone,

 

We would like to inform that on Saturday, Feb 24, between 12:00 am - 4:00 am ET, we will be conducting scheduled maintenance to upgrade our servers. During this period, you may experience some minimal downtime as our servers will be upgrading.

 

Thank you for your understanding and cooperation.

Pulseway Team