General

How can I reset my account password? I have managed to lock it due to to many failed attempts and cant for the life of me remember the password I set against the account on first creation. I also cant seem to find an option on the site to reset it or send a reminder to my email address it was created against? Anyone got an ideas or help ?

Please consider supporting Macintosh PC's. This application is something I have been looking for but would like to have the flexibility to control multiple platforms, as I use PC's at work but Macs at home. Thanks.

Hi, First off, I always end up looking for that ultimate admin app in the market. I found it. This setup is awesome! Every option I find that does this is priced for the likes of huge enterprise clients like HP and Google, not a small IT consulting firm. Just ordered the 50 PC subscription and I am loving it. I have a few questions for you. 1. When I open PC dashboard on my pc, it signs in fine. When I open a monitored Pc and select the settings tab, i get the following answer after a few seconds: " Unsupported configuration version, please upgrade the software on this computer." I am running PC Dashboard v2.4 and PC Monitor 2.5 x64. My PC is a windows 7 6…

Is the "Enterprise Server SB Edition" only for the Microsoft Small Business Server edition or is it just how you named the package? meaning you can use it as long as you stay within the 50 servers?

I have 3 computers listed on my account; but get the message 'your account is over quota'.  If I delete the message; it comes back shortly.  One of the three computers didn't seem to be reporting properly (it shows down); but the computer is in fact up and the PC Monitor service is running.  I revalidated my account successfully on the computer as well as on my iPad2 (ios5) and my iPhone4s (ios5).  I finally uninstalled and reinstalled the client on that computer; but still there is no change.  I continue to have and see 3 computers on my account; but one doesn't report right and I continue to get the over-quota message.

Hi: In the new features in Apple Store announces some new such as: "Live view of all user sessions on a computer (subscribers / dedicated server user only)". But if i open de User secction in Ipad app only i can see the Server Administrator session, but some more user has a session opened in that server. I have a subscription for 20 computer. Why don't see all other user sessions ¿? is something i have to configure ¿?

do the linux version still work on osx ? ( osx 10.7.2 )

hi, im getting an error saying that it "could not establish a trust relationship for the ssl/tls secure channel..." when trying to validate an existing account how do i fix this thanks!

I have 2 machines that failed due to hardware issues and are no longer in use. I have no access to the previous OS so I'm unable to remove the service. How can I remove these 2 machines from the account?

Maybe a stupid question, but I don't get it. Where can I remove a monitored Computer? I've deleted the service on the client - but still see the Computer in the App and the Online Page. By the way - keep up with the very good work!

Can u make Group Fore osx

I'm wondering if I could be explained how security is implemented in this application. I'm basically leaving enough information via the PC-Monitor's server, that if information into the wrong hands, they could take full control over my server and PC's.

G'Day, I'm really loving your product and so far only have it installed on 2 of my machines. Ideally I would like to put it on all of my main machines here at home which is 4 machines or 5 if I include another laptop. I'm wondering if there is any chance you might consider raising the free usage threshold from 3 to 4 or maybe 5 machines? These days almost all homes with computers have one for each person so that is most likely going to be 4. Raising free usage to 4 or 5 would still not really allow it to be used for free in a commercial environment (which I firmly believe should be paid for) but would allow greater home usage. From this may come more word of…

On one of my machines, an SBS 2008 box, PCMonitorSrv.exe (2.4.1) takes about 30% CPU, while a SVCHOST.EXE instance that appears to be related to it takes about 20%. The SVCHOST instance stops with the PCMonitorSvc, so I'm assuming they're related. When the service is started, it runs 0-5% for anywhere from a few minutes to a few hours; then jumps to 50% (total of the 2 services). To my knowledge, this is the only machine (of 10 so far) that does this; at least it's the only one I've noticed. I'm in the process of adding a "Service" Notification on the other 9 to alert me if the service uses > 10% CPU for > 3 minutes to see how widespread it is. I've restart…

Hi, I've noticed that you have to be logged in inorder for the computer to be listed as online on the mobile app. I assumed that if the service is running you shouldn't have to be logged in. But if I log out and check the app, it says the computer is offline.

Wow really nice well thought out product. Is there any plans for live chat? I have already seen that remote takeover is in process which will make this tool even better. Great job. Thanks, Pete

Hi There, I have been testing your software and it works very well, so thanks for such a great product. we are a small charity and we want to use your software on our servers, we may even roll it out to all clients,but we were wondering do you offer and concessions for charities? cheers

I just installed PC Monitor on a Windows XP SP3 PC (nothing special about it - fully up to date). All I get is "unknown connection error" when trying to access it using iPhone 3Gs. Is there some Port Forwarding I should be doing? There is no Firewall blocking, or AV software. Thanks for any/all help.

Hi, First off, great product! If you purchase a ten node subscription, does that mean you get 13 total? (with the first 3 free.) Thanks,

Thank you guys for this great software! It's been a huge help to me in the past couple of months! I love the rapid development and seamless upgrades! Is it currently possible or in development to be able to change settings at the group level? I'm thinking about things like mail server config in File Browser or services to monitor. Thanks again! Chris

Hi First of all, great job!! These are the kind of apps that keep me going on in my work I was wondering, If I buy a 25 PC subscription and after a month I need to manage other 20 PCs (45 PCs in total) what can I do? do I have to buy another 25 PC subscription or a 50 PC subscription? Also, do the two subscriptions make a sum of PCs? ex. 25 + 50, 75 PC?. Sorry for my english (I'm writing from Italy, Rome) Hope it is not too confusing Thank you for your time. Daniele. Keep up the good work!

With every new release it just gets better and better. The hard work is appreciated. Thank you! -Edgar

I just wanted to say thank you for a great product. We use Kaseya where I work and I can use that on my home machines if I want but right now I am using PC Monitor because it is just so easy and the mobile notifications, as opposed to emails, is more immediate and noticeable. I recommend PC Monitor to friends where Kaseya is either too expensive or just too complex. If I could make one suggestion .... please add some form of remote control other than RDP. At the moment I am using Teamviewer as well as PC Monitor but it would be great to have it all in the one package. Keep up the good work! David.

when will you release a mac version of mobile pc monitor?