Bwilson Posted March 5 Share Posted March 5 Hi all, up until recently we've had a TV with a StickPC running Windows and the Dashboard. This had run for years without problem. Now, about once a week, the account used in the dashboard shows and error that the account needs to be re-authenticated. Is there a setting I've missed to keep this account logged in permantly? Link to comment Share on other sites More sharing options...
Administrators Anne Posted March 5 Administrators Share Posted March 5 Hey @Bwilson Thanks for reaching out - so To re-authenticate : On the dashboard > go to setting (under tools ). Under the account tab > under the server name , put in the instance name > then authenticate. Let me know if this works and if not I will raise a ticket for you! Thanks Link to comment Share on other sites More sharing options...
Bwilson Posted March 6 Author Share Posted March 6 Hi @StefanMcl_Pulseway, Sorry, I should have asked if there was a way to keep it authenticated without needing to go back in once a week or so? It just seems to happen in inconvienient times and unfortuantely it is very noticable when it is off. Link to comment Share on other sites More sharing options...
Bwilson Posted October 15 Author Share Posted October 15 Hi @Anne , further to this, has there been any other changes that I missed with the dashboard now requiring the dashboard account to re-authenticate every 24 hours? Link to comment Share on other sites More sharing options...
Administrators Anne Posted October 15 Administrators Share Posted October 15 Hey @Bwilson - Can you please clarify, do you mean you have to sign into your account frequently? From the Desktop or Mobile? Link to comment Share on other sites More sharing options...
tristan Posted October 16 Share Posted October 16 Finding a similar issue with the mobile App for multiple users, keep needing to sign back in after 24 hours Link to comment Share on other sites More sharing options...
Administrators Anne Posted October 16 Administrators Share Posted October 16 Hey @Bwilson & @tristan - I believe the issue has been resolved and you shouldn't have to re-authenticate every so often. Please note there are timeout sessions after a certain period where you would need to log back in but the re-authentication should be resolved. Please let me know if the issue persists. Link to comment Share on other sites More sharing options...
Bwilson Posted October 17 Author Share Posted October 17 @Anne I'm not too concerned about the phone app, nor the web interface, just the dashboard (Desktop Apps > Dashboard), being shown on a TV in the middle of the office, no keyboard or mouse plugged in, just looks bad when we suddenly get the ticker advising us to re-authenticate. We've already re-authenticated today, and if it comes back tomorrow I'll screenshot it to show exactly what I mean. Link to comment Share on other sites More sharing options...
Administrators Anne Posted October 18 Administrators Share Posted October 18 Hey @Bwilson - I understand, please keep an eye, screenshot it, and send it to marketing@pulseway.com so I can forward it to the team. Link to comment Share on other sites More sharing options...
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