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  1. Would really like to use PSA, but it is just not intuitive... Especially for end users. I tried it on 10 of my users... none of them liked the interface. The resorted back to just emailing me. There should be a simple REPLY button for quick reply to tickets. The less steps for the end user, the better. I have to teach each user to send tickets... thats not good. We are using Freshdesk now because the client likes the ease of use. If the PSA followed some of freshdesk design ques, we would return. It also would be nice to have ticket notifications pushed to our mobile devices (possibly thr
  2. Is there a way to password protect the uninstallation of the agent? If not, I believe that would be very useful and should be considered as a feature request.
  3. It would be beneficial to add either the percentage of uptime or downtime to the Executive Report.
  4. I was wondering if there was a way to select multiple alerts to delete them, without deleting all or deleting one at a time. Say someone forgets to turn on maintenance mode and Reboots 20 servers. Now there are 40 events one for shutting down and one for being online. Now they want to delete all theses events but keep the other ones that are pending. I would like to be able to go into the dashboard and hold CTRL and select them or select one and hold shift to select the ones in between that and another. Another improvement could be the ability to sort the columns in the Dashb
  5. Is there anyway in the web or the mobile apps when viewing the screen to have it auto refresh? Sometimes I have to few the screen for extended periods of time and I'm constantly hitting refresh. It would be nice if it auto refreshed every 15 or 30 seconds while the screen view was active
  6. Hey guys! I've been testing the Webroot trial recently and it has been working fine, but I found something where there is room for improvement.. The Webroot installation can be done through Pulseway already, and everything that's needed is basically the Key Code assigning the client to the corresponding Webroot dashboard. This method works fine, but my idea is to automate as many of these tasks as possible, hence Powershell come in to play. Webroot have published a document with other deployment methods, such as GPO or MSI, and I'm mostly interested in the latter. So I creat
  7. I would like to see the implementation of a "save and close" feature, whilst I appreciate it is only one click extra to save and then close, it would be really useful to have the option to click once and return to the list of work items, whether these be quotes or tickets to start working straight away on the next item.
  8. I'd love to see remote desktop for Mac OS added. Thanks, SCIT
  9. Hi guys, One thing which I think would be super useful is the automatic selection of hard drives within the machine so rather than having to select a drive then set thresholds, we can skip the additional step of having to select the drives. Don't want to monitor a drive? Don't select a threshold. Cheers,
  10. Hi, We have a lot of customer tasks to run by the end of a month and this means on every last Monday, last Tuesday, last Wednesday... etc. of the month. Could you guys please implement this little feature which should be in todays time a standard option in the schedule settings. Thanks!
  11. Could we add an alias to be displayed along side the device name in the systems view? Or maybe display the last logged in user. Just so it's easier to find a user machine without having to remember/find the device name.
  12. It would massively expand Pulseway's capabilities if Netflow/sflow analysis was added to its feature set.
  13. Hi Currently having big problems whereby a lot of DNS records have been changed at my hosting company. I know there are third party tools that can monitor DNS changes but is there any way we could incorporate into Pukseway for clients' domains. Regards, Andy
  14. Is there an integration with Freshbooks for the Pulseway PSA, I would like to add it as a feature request. Thank you!
  15. Possible to select certain services to monitor via Group Policy? For example, include the StorageCraft service in group policy, and any server included in that policy would automatically have that service monitored.
  16. I tried to find a way to monitor hp and dell servers. Ive been using other more complex system that is doing a great job by finding all hardware sensors automatically via snmp. Pulseway is much more simple to use and configure though but it really lacks in hardware monitoring for server administrators. What i did was i created two files for event log that you can try out and import into your servers. I wish Pulseway would either add support for hp and dell server into their hardware module or rework the snmp module so we can add snmp templates for autodiscovery of hardware devices, l
  17. I would like to request integration with the Webroot SecureAnywhere AV product.
  18. I have Pulseway configured on 60 servers all at different locations. I'm waiting to deploy to the workstations until I get it configured just right. My question is: is there a way to get a list of installed programs across all devices? Say I need to know what version of chrome is installed on all the devices, to gauge which ones need updated etc -how would I go about doing that if it's possible?
  19. At the moment we use Windows Dashboard 5.1.2 to monitor configured systems during office hours. As not all customers are under the same SLA, we don't need all notifications at all times. Outside office hours our support staff is mobile and would like to use Pulseway Android App to receive notifications on problematic systems. But unfortunately there is no option to include or exclude groups, tags, roles or scopes. And there is no way to tell the app just to show critical notifications. Are these features already planned for a future release of Android App?
  20. It would be nice if instead of only by date or severity we could sort notifications by type. All low disk space alerts, all server offline etc.
  21. It would be nice to see some basic mobile device management features for iOS and Android in pulseway Options: Ring device in max volume, Locate Device on map, Factory wipe device when it's next online, Lock Device, Unlock Device, Require screen lock, Remove screen-lock, and possibly capture from camera on invalid unlock code... Thanks!
  22. With MS Sql 2017 bringing official Linux server support for SUSE, Ubuntu, Redhat and others we really need the sql server module ported to Linux
  23. Hi, I would like more option for the automatic maintenance mode. At the moment there are only weekdays and hours. It would be cool to: 1. Be able to mark faster and not only field by field. 2. Be able to not only have hours. 3. Have the possiblity to use official hollidays and hollidays for the customer himself (one time from till like in Outlook). 4. Exeptions for the maintenance mode. For example: one hour after the office closes, the computer makes a backup, and a shutdown after the backup. I go on maintenance mode when the comany closes, because I don't know h
  24. Hi.. I would like a generic WMI module - just like Performance Counters. It would be nice. Best Regards, Martin Stevnhoved Abakion A/S
  25. As I create more scripts, they become hard to keep categorized, especially when the folders grow with the scripts. I would like to be able to move scripts from folder to folder and also to copy them to another folder. Drag and drop functionality would be preferred.
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