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  1. We reinstalled Pulseway on a re-imaged system and after the install we noticed issues. In the patch mgmt section, the status was "assign failed" in red. We rebooted the system and then the service was not starting. We checked the service, it was set to start automatically and in the event log it was generating this error: "Service cannot be started. The handle is invalid" We removed the system from Pulseway, uninstalled, and reinstalled. Service is starting normally, but still getting the same issue of the patch policy failing to assign. I tried moving the system to another group that did no
  2. I had installed Pulseway and then wanted to delete it but I was not able to find Pulseway in the control panel uninstall feature and so I tried manually uninstalling files but that also did not work. I tried running the .msi installer again but an error came up saying that Pulseway is already installed but it still was not showing up. Please help me with this.
  3. I am working on building an Ad Hoc report in PSA to be able to list on-hand products and serial numbers assigned to that product for inventorying purposes. I know the Serial Numbers are tracked, and are listed when deploying them as assets in Service Desk. Is there a way to get that information to display in a report to possibly inventory product & serial number?
  4. Hi there, This might be a bit of a long shot - but I have an end client who's interested in deploying custom Teams issues with Pulseway (as there aren't many users in-office for obvious reasons). I've attempted to deploy this by pushing a batch script, to copy the backgrounds from a shared location. The backgrounds folder in question is located in the user's roaming appdata (%appdata%\Microsoft\Teams\Backgrounds\Uploads). For this reason I wasn't able to use %username% correctly in my batch script, as the script is being run by some Pulseway service, rather than as the local user acc
  5. Hi all, I hope you're having a great day and are keeping safe. I'm having an issue with setting up email notifications via SMTP to Office365. I've followed the document on setting Pulseway up to talk with Office365. I've also been in touch with support on this and haven't been satisfied with their answer. Have any of you linked this up successfully? If so, which IP addresses do you have whitelisted? Is there anything obvious I'm missing? I've set up a relay and can't see any attempt at mail delivery via 365. Cheers! Joe
  6. Hi, I am looking for a script that can trigger a 3rd party patch policy ad-hoc outside the policy schedule. It´s going to be used to start the installation process of software on newly registered machines in a "Computer registered" workflow. If there is anyone with another take on that I´m all ears. Best regards Mike
  7. Hi! I was searching for an option in the mobile Android app to switch the language! Perhaps I'm just blind... Thanks, BR, Andreas
  8. I would like to make a script that will run a batch file on my desktop. How do i do that?
  9. Hey all. I've enabled 2FA on my Pulseway account but I'm having an issue with it constantly prompting for 2FA every time I try to use Remote Control on a system I manage from the Pulseway Dashboard application. I have the setting enabled in the WebApp to refuce the frequency of the prompts but it doesn't seem to have made much of a difference. I seem to be getting prompted every time. I'd honestly rather get prompted once when I launch the Dashboard application then every single time I want to remote to a system. Is there a way to stop these constant 2FA prompts without disabling it
  10. Hi, having trouble discovering SNMP on Windows 8.1 pc, geting error: Rquest Timeout, have tried with Firewall off and the same error, the device already works with another requester, can anyone help?
  11. The recent update to the web portal that stripped away all the colors and icons and left blue or grey outlines on a blue and grey/white backdrop is horrid. Using the web portal is now much less intuitive and not as easy to navigate at a glance by far. Is there any way to go back to the previous interface that had colors? I mean, if you're not going to give us the choice on using such a minimalist interface, at least give us a dark mode...
  12. After playing around in my trial account for a bit, I have a few suggestions regarding policy configuration. Allow the creation of policies that inherit settings from other policies and track which settings were overridden. This would allow MSPs to create one or two "Global" policies (Servers/Workstations) as a base, and then create individual policies (for each client) that inherit settings from those global policies. Allow overrides to policy settings on specific systems, track which systems have policy overrides in place, and allow reverting the overrides to the policy defaults
  13. I would like to move away from using TeamViewer. LTT was just advertising Pulseway, I thought I would try it out. I installed the Remote Control Desktop client (6.6.3) and the Dashboard client (6.5.1), and proceeded to set up an organization, group, site, and policy. Then I downloaded the "Agent" client to the desktop I would like to be able to remote into. I installed, registered my product, assigned it to my group, and checked the "Enable Remote Control" box. I was under the impression this is all I had to do. Although both the Remote Control Desktop and Dashboard show the compute
  14. Sorry, I am new. Perhaps this has been answered and I just cant find it. Right now, there are tickets created for every notification from the RMM. I don't need tickets for all of these notifications, only certain ones. Like machine is off would be good for a ticket. but not CPU usage over 90%. How do I change which RMM notifications create tickets? I started tinkering with workflow and business process...but I only see how to turn off rmm integration. Thanks.
  15. Would love a way to silently install and run Dell command update utility to Dell endpoints to keep drivers up to date, as Dell are frequently rolling out driver updates. Has anyone been able to make this work for them? I've looked into it and found some sample scripts on reddit to try and edit and test. the problem I have is getting dell command update to install first, then getting the configuration file out to the required computers that need it, then running the update silently. If someone has managed to get this working, I would love to see how you did it, or kindly ask fo
  16. Hi, I have configured and applied default storage notification policy to all my Windows workstations that is set to send a notification when the system partition has less than 5% with priority elevated. But all the notifications I get about storage say: The free space on disk drive C: on computer computername in group groupname - Office - Workstations' is below 15% (ex. 16.24 GB free of 118.18 GB). How can I make the applied policy to respect the right percentage specified in the group policy? Do
  17. Hello, I've been trying to turn on my computer when I'm away from the house using both mobile data and another WiFi connection. When I'm on the same network the wake up command works but if I'm using mobile data I'll get the message "Wake up command failed" and when I'm on another network it says "wake up command sent" but nothing happens. I have the necessary port forwarded (UDP 9) and through the Pulseway android app port monitor I can see it works. Any help would be greatly appreciated. Thanks
  18. Hi Could someone assist in helping me to set up an alert when a network connection is dropped. This is happening at one of my client sites after changing to a new ISP. The ISP says the router/switch is fine but connections are dropping. I would like to be able to log when a connection drops (ideally knowing if the internet connection has dropped or just the internal network connection) I'm not sure a simple ping notification is good enouh in Pulseway to do this as I need to know if the connection has dropped for a few mseconds as well as larger outages. I guess the Eve
  19. I am attempting to install pulseway on my raspberry pi 3b+, and have downloaded and installed the correct file from the pulseway website, and made sure that my openssl libraries are up to date and correctly setup. I followed through with the given installation instructions and repeatedly the pulseway service is unable to be started. When executing the command sudo systemctl start pulseway, the command works and presents no errors. Upon checking the app or the list of all services, however, pulseway is not shown as a service and there is no devices connected to the app. See the attached images
  20. Does anyone have an update script for making and removing snapshots in VMware? I would like to use it together with Windows update scripts to search and install updates.
  21. I have used the rest api Publish and Notify to make a system in Pulseway. When I run the api the system will be updated and there will be notifications of the devices I monitor. (if their are up or down) But if I run the script I get alle the notifications that I don't want because the state isn't change of the devices. Is there a php script that makes the Pulseway Notifiy api remember the state of the last send notification so there will only be send a notification if the state is change since the last send notification? Kind regards, Mitch
  22. I installed Pulseway on Ubuntu 16.10 64 bit. It was success. I want only monitor HDD and CPU usage and Power off computer. I want disable other features in config.xml. How can I disable (I see mobile app) Users, Terminal, Scripts, Enter Maintenance Mode? Thanks!
  23. So just set up the network with all the computers added, But I keep getting this notification. "There was an error retrieving the notification." From an "Unknown System" anyone know what could be the cause? Thanks,
  24. Hi! Can anyone please tell me how to get notified (monitoring my PC from an iOS device) when my computer (running windows 10) turns on? The reason is that i have give access to other users as well to turn it on and i want to get notified when this happens. Thanks in advance for your help!
  25. Hello and thank you in advance. Is there a way to have the default selection on noted be set to "Internal" I would rather have a technician accidentally hit send on a note that is set to Internal than one that SHOULD be internal and have it accidentally sent to the client. Thank you, dp
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