Paul
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Posts posted by Paul
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Hi Colm,
Yes, if you remove the system from Pulseway it will also release the Webroot association however you should check on the Webroot GSM console if the system is still registered there and remove it.
-Paul
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Hello Richard,
We are looking for integrating with Bitdefender in the next quarter. We'll be looking into the "cancel installation" command.
-Paul
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15 hours ago, Susanne Auer said:
I noticed that rebooting a client (whether via Pulseway or locally) always triggers the "Antivirus real-time protection is disabled" notification.
My guess is that Kaspersky needs a while to startup, long enough to trigger "AV disabled" condition.
Systems: Win 10 Pro, AV: Pulseway Kasperksy
Is there a way to avoid these false alarms?
Thanks!
Susanne
Thanks Susanne for the report. You're right, it seems that Kaspersky just needs a while to start. We're going to be adding a delay for that notification.
-Paul
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The API limits are different for each endpoint. What endpoints are you calling?
-Paul
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Personally, I'd keep the Pulseway integration active for the whole lifetime of your API. This way you'd also be able to post metrics for the API like how many requests you're getting per day and receive commands straight from the Pulseway app. The possibilities are endless.
-Paul
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Hi there,
14 hours ago, mcfly said:You mentioned, "register an Application". I'm not seeing how to do that in the my.pulseway.com/main UI. How do I do that?
By calling the first two lines you've quoted you're registering the application with Pulseway and it will start showing up as online on my.pulseway.com until you close the application or call the .Stop method.
14 hours ago, mcfly said:After I register an application, is that when I establish the "Application Name" and the "Group"? What is a Group? Does it correspond to the Agent Group in the Configuration?
Group is a legacy feature, just send a value there and the system will register under the Legacy Agent Group (gets created automatically). Then you'd be able to move the system from the Configuration page into the group you desire.
14 hours ago, mcfly said:I'll just be sending a notification out, so will the code look something like this:
That looks good but I would also display some information about the application so I'd subscribe to the OnDetailsRequest event and in that method I'd call Service.Instance.SetDetails(groups); to send the information back to the server. I'd also avoid calling Stop unless the application is stopping as this will only keep the application marked as "online" in Pulseway when you send notifications.
-Paul
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Hi Michael,
Thank you for your feedback. We'll see what we can do there.
-Paul
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On 5/30/2020 at 11:09 AM, IT Support said:
Same here. I spent one hour to figure out why it does not work. It should be clear: "This feature is not enabled for free version"
I also wanted to change from Team Viewer, but firstly I had to test your remote desktop feature.
Is it possible to activate for a few days to see how it looks like?
Hi, sorry for the delay. I've activated a subscription on your account for two weeks.
Enjoy!
-Paul
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Hi there,
The best course of action would be to have an adapter software that sits in the middle, receives notifications from the 3rd party cloud systems and then forwards them back to Pulseway using the .NET or Java Cloud API (link). Basically you'd register an application with Pulseway, you'd be able to offer information to the Pulseway clients when it's requested, receive commands and also be able to send notifications.
-Paul
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Hi there,
Try extracting https://updates.pulseway.com/update.zip on M:\, then attempt to uninstall the product once again.
-Paul
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Hello,
For sure, a SQL Express should do as it's only limit is the 10GB per database which won't be reached that easily. As for disk space, I'd worry more for the OS and SQL Server consuming disk space than Pulseway so I'd say 50GB to be sure.
-Paul
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7 hours ago, Larry814 said:
So, if I download the starter version and only want to control 2 computers it won't work because I don't buy a license for 3 or more. If that is the case then it would appear that the first 2 are not free, just discounted. I wanted this to be able to get on my granddaughters computer when she was having problems. I am not against buying the third license, the price is fine for that. Just think there should be something that states the 2 free won't allow remote access. Tirade done, if I purchase the third license will that activate remote control?
Correct, purchasing the third license will activate remote control. We do mention on the plan comparison that the free plan doesn't include Remote Control.
-Paul
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Hi Benjamin,
Thank you for your report. We're working on resolving this issue right now.
-Paul
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Hello @Rhea,
We list the Pro plan on the website as "Starter". To be able to use the Pulseway Remote Control functionality you have to purchase a subscription (of any size). Also if you decide to add another system, you will not be charged for the two systems you have received free of charge. In other words a 3 system subscription will only cost you € 27.48 per year and will give you monitoring and remote control capabilities for all 3 systems.
-Paul
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Hi Martin,
I don't have an update to your feature request just yet. We do have it on our todo list to support more granular controls but at this moment it's not part of our Roadmap.
-Paul
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Hi there,
We don't support at this moment the arm64 CPU architecture. You could make use of our RESTful APIs to push some information to Pulseway using cron and curl, check them out at api.pulseway.com.
-Paul
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Hi there,
I'd like to add that Pulseway does pull the S/N from systems, you can access it through the Assets Overview report template. I hope this helps.
-Paul
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Hello Josh,
I can confirm that this is in the works as we speak and we are making progress on this feature. We do have an executive summary report which shows if the systems are compliant or not (displays the number of available windows updates), have you tried it so far?
PS: I've had to remove the competitor's product name and link.
-Paul
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Hi there,
The remote control feature for Pulseway is a premium feature that is only unlocked once you purchase a subscription. Any number of system licenses you purchase will enable you to use the Remote Control feature.
-Paul
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Hello Sergio,
We do not have any immediate plans to integrate with StorageCraft SPX however you can definitely get notifications when backups complete or fail by monitoring events written in the event log through Pulseway.
-Paul
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Hi Jay,
Many thanks for your suggestion. I've added it to our idea bank for further consideration by our product owner. You could setup a WSUS server on the customer's site, this would definitely reduce the amount of bandwidth usage by other systems on the network and Pulseway will correctly interrogate the WSUS server instead of Microsoft Update site. Oh, did I mention that we have an integration with WSUS and you'll be able to approve updates directly from Pulseway, it's pretty awesome - check it out here.
-Paul
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Hi Leon,
Thank you for the report. I've raise an internal bug report for Ubuntu 20.04. I'll drop you an update as soon as one of the developers looks into it.
-Paul
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Hi there,
Please note that we do not officially support self signed SSL certificates, you're only going to get more and more SSL certificate errors from this point but I will help you on this one.
Make sure that the CA for the SSL certificate is added to the Trusted Root CA Certificates on the machine account (open mmc.exe -> Add Snap-in -> Certificates Manager -> Select the machine account).
-Paul
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Hi @Scott1987,
It appears that the link is redirecting to another page and our package collector doesn't handle redirects yet (we'll add it soon). In the meantime feel free to use the actual download link of the file: https://swupdate.openvpn.net/beta-downloads/connect/openvpn-connect-3.1.3.713_signed.msi.
-Paul
Agent Status Stuck - Assigning Patch Policies
in Windows
Posted
Hi Tob,
Are those agents online? If you no longer want the policy to be assigned, change it from Server Admin -> Configuration for the org, site or agent group where it's assigned. Make sure you set it to No Policy so you can manually manage the policy assignment.
-Paul