[Kaspersky licenses in use on devices that are unavailable with no way of disabling them - SOLUTION!]

Thanks for the update Maruco. Glad to hear everything is clear now. We'll see how we can improve on the UX of the Agent Status page, I agree, this can be confusing.

-Paul

[Error when deleting Workflow]

Hey Tony,

This is probably audit traces but I will have to check with the PSA team to confirm. For now you should be able to deactivate the workflow.

-Paul

[Email notification from Service Desk]

Hi Tony,

Are you referring to the Pulseway PSA? If so, you will need to enable a workflow for that under Admin -> Business Process -> Workflows (like 'Notify Client when a Note is Added').

-Paul

["Start Remote Control Session" Grayed Out]

Hi there,

I'd like to look into your case. Can you please create a read-only account for me on your Pulseway instance using the email address paul.csiki [at] pulseway [dot] com? There's no need to tell me the password, I will just reset it when you've created the account. I'll investigate the problem right away.

-Paul

[Automation of Changing Pulseway Service Startup Type]

You can do that but why not use the built-in script that enables the Pulseway Maintenance Mode a few minutes before your snapshot starts?

-Paul

[Kaspersky licenses in use on devices that are unavailable with no way of disabling them - SOLUTION!]

Hello Maruco,

Thank you for raising this issue with us. We will definitely review your support case to improve the quality of our support responses, let me apologize for the poor experience you've had with us. While it is true that most of our development team is booked with an upcoming release we definitely can handle escalations.

For the systems that you no longer have access to, you should be able to remove the RMM agent registration from the Account -> Manage Systems section of the WebApp, this will also free any allocated addon licenses too. Do remove the systems that you no longer have access to in order to release your AV licenses and then send me a PM. I'll arrange a refund for the antivirus licenses you were charged for and did not use.

-Paul

[Whitelist Pulseway IP in iptables]

Pulseway doesn't require any ports to be opened in inbound. We only use 443 in outbound. I'd suggest whitelisting the Pulseway executables in the firewall.

-Paul

[Network Monitoring]

Hi Jason,

The network monitoring feature is only available for the Team plan. If you are on the Team plan it should show up on the left menu as "Networks" underneath "Systems".

-Paul

["Start Remote Control Session" Grayed Out]

On 11/15/2020 at 2:35 PM, vic95kid said:

@Paul I am curious, I want to use my home PC, with this remote feature, I have a dj mixing and live streaming site, the phone app, to remotely control the music and other apps on my PC is top notch, what I am curious though... Is that I can't use remote access, I mean I only want it for 1 pc and I can't find anywhere to pay or stuff like that? Is there any way to bypass the greyed out button? 

Pulseway remote control is a premium feature that is only available once your account has an active subscription.

-Paul

[Windows OS with Hostnames > 15 Characters not displaying]

Hi there,

Pulseway defaults the system name to the NETBIOS name which is as you've said, limited to 15 characters. You can easily change this from the Pulseway Manager app to a more meaningful name.

-Paul

[Pulseway not responding - MacOS 10.15.7]

Thank you. We're looking into the problem right now.

-Paul

[Pulseway not responding - MacOS 10.15.7]

Hi there,

Can you also PM me with the system.log file (you can access it using the Console app - CMD + SPACE -> Console). We'll investigate this right away.

-Paul

[Reactivating Pulseway on WKST that has been Upgraded]

Hi there,

To reset the devices from the deployment successful tab simply run this PowerShell command:

Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\Deployment\Systems' -Name 'Count' -Value '0'

-Paul

[Does Pulseway also handle Solaris?]

Hi Steve,

Pulseway doesn't support Solaris right now. You can however have a Windows system in the same network as the Solaris machine to act as a network monitoring probe then enroll the Solaris machine as a generic network device which will allow you to monitor ports, SNMP variables and SSH into the system.

-Paul

[October 2020 Update]

Hi Lane,

Pulseway checks and installs updates every 24 hours. Do you have an on-premise server? We're releasing the on-prem 8.5 update on Monday.

-Paul

[Invalid scope system error when creating scopes for systems]

Hi there,

Many thanks for the report. We've resolved the issue and everything should be back to normal now.

-Paul

[How to upgrade an account from pro to team?]

Hi Ricardo,

I'll get one of my colleagues reach out to you with instructions on how you can upgrade your plan.

-Paul

[PWY_HOME variable empty on some systems]

Hi Brant,

Thank you for your report. What operating systems are failing those scripts? Also is the impersonated user part of an Active Directory domain or it's a local user?

-Paul

[Notification Limit Reached]

All you need to do is add another monitored system license and it will automatically upgrade the 2 systems you have included free of charge.

-Paul

[Notification Limit Reached]

Hello,

You can purchase a subscription at https://my.pulseway.com/main/subscription/manage.

-Paul

[RMM for IBMi]

Hi @StevenB,

I'm not familiar with IBM i but if it's a Linux derivate you can try to see if you can install the RPM page on it: https://pulseway.com/downloads.

-Paul

[forgot my account password :(]

5 hours ago, Raji said:

I forgot my pulseway password! How to reset password 

Hi Raji,

You can reset your password at https://my.pulseway.com by clicking on the forgot password link.

-Paul

[Change configuration on multiple servers]

I've recently built this script which also identifies the serial number of the disk to fill in the ID field:

$query = 'SELECT VolumeSerialNumber FROM Win32_LogicalDisk where DriveType=3 AND Name=''' + $env:SystemDrive + ''''
$serialNumber = (gwmi -Query $query).VolumeSerialNumber

$count = 0

# rule 1: < 5000MB - Elevated
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '2' # elevated
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '5000'
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0'
$count = $count + 1

# rule 2: < 2000MB - Critical
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '3' # critical
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '2000'
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0'
$count = $count + 1

Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name 'Count' -Value $count
Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor' -Name 'SendNotificationOnLowHDDSpace' -Value '1'

-Paul

["Start Remote Control Session" Grayed Out]

2 minutes ago, Hermann said:

Hi @Paul

I would like to try the Remote Control feature too, before I suggest my company buying Pulseway. Could you add a 2 Week trial to my account too?

Hi @Hermann,

I've activated the trial. Enjoy !

-Paul

[External drive temperature]

On 9/12/2020 at 4:56 PM, Bowlesy94 said:

hi i am trying to set up to view the temperatures of my external hard drives. Is there a way to do this?

Hi there,

We don't support external hard drive sensor monitoring at this time however we will definitely consider it for the future.

-Paul