I'm an apple fan so I use Apple and I found I big difference in support for everything they produce.. from iPods to laptops and I can really say..wow..they just know what support means )

Apple does do a better job supporting consumer products than anyone else.

Apple takes a computer from it's factory price adds the brand and amplifies the price with 50% then sells it. No thank you . No offense intended but other than providing paid customer support and "We are sorry but for this type of question you must contact one of our phone support agents". I've been using some of their products and I can tell you for sure their products are highly overrated and overpriced. I find it shame to waste a lot of money only to buy from a brand.

If you would like good support try approaching some enterprise level products such as HP or Dell.

Apple is a successful company for it's brand not for quality products. If you're an apple customer please answer just one question, what do you do when your computer starts slowing down in time? [You buy a new one, everyone does. Nobody bothers opening one of their products to see that they apply some form of transparent glue that oxides the contacts and kills it in time.]

I'm sorry but I just couldn't help it. I can't be a fan of a product made to die only to buy a new one.

@Thread: I recommend you purchasing some SSDs as they are more safe and faster than normal hard drives.

Paul.

Hello,

What is exactly happening when you start the app. It opens and closes by itself? Does it make an error message?

+1

I like the idea. It actually promotes user activity and adds more kudos to the community. Let's see what the others have to say about this.

Hello,

This can be caused by incompatible .NET versions. Can you please tell me the directory contents of C:WindowsMicrosoft.NETFramework ? The folder contain a subdirectory for each .NET version you have installed.

Paul

I couldn't help to notice that you specified Remote Desktop connection links. Will it require to open rdp ports and use custom rdp ports for multiple machines in the same external network or it can traverse NAT on both ends?

Great job by the way, love the new UI!

Looks great so far. Quick question, can you collapse and compress groups?

The red light remains red as long as there is a notification for that computer. There is not "Mark as read" function at this moment.

Have you tried in CurrentControlSet too?

Paul

Try creating an account from the mobile application. Maybe PC Monitor is under maintenance.

Paul.

If it's a notebook try checking if it's still under warranty, if you already opened it then you voided your warranty agreement.

Just to clear this out this was never caused by PC Monitor nor the bluscreen has anything to do with applications you installed, this is just a normal hardware failure.

Yes, the problem is in the driver (less likely) or in the hardware. Try checking the connections of your drives and if that doesn't solve the problem you need to replace the faulty device. Before doing so you can try changing the connection port on the motherboard, low quality mainboards heat up and expand the socket ports thus loosing the connection with the data cable from time to time causing controller errors and in the end bluescreens.

Paul

Hello,

Kernel Power events are not the cause of your problem. Those events are generated at your next login time of windows. You only need to monitor for disk and controller errors.

A disk error will be logged and you will receive a notification if a bluescreen will not fire in that instance.

Paul

Hello,

PC Monitor doesn't support UPS monitoring at this time, however I think it will only be posible only if the UPS manufacturer provides you a third party application that monitors the status and writes events in Windows Event Log or in a file.

Then you can use PCM to read the log file or sent it to your email.

+1! PC Monitor has an update system that unlike other solutions doesn't interrupt the user's activity and has a tolerance for faulty internet connections.

If PC Dashboard get an auto-update system would be just great.

Hello,

The vmware module is not available at the web interface at this moment. At this moment only iOS supports vmware.

Paul.

Hello,

I think Windows Backup generates events in the event log for successful or failed backup jobs. You can use PCM to monitor the specific event ids and have it deliver a PUSH or an email notification.

Reports is a planned feature that will be added to the Enterprise server, however at this moment it's not finished. You can take a look at the Roadmap post to check out the current development status.

You can also use PC Dashboard to deliver updated configuration among all installations and manage your notifications from one place.

There is also a good reply from JeffVandervoort about the configuration of backup event notifications: Link.

Paul.

A subscription is not that bad, gives you extra computers plus gets you access to all features, including the vmware module that was just released in 2.6 . Think about how much time you save using PC Monitor, for me it's a great solution. It helped me a lot and it doesn't cost much, so in my opinion it's a win-win situation.

All server modules got changed to enterprise or subscribers only.

Any subscription will reactivate the server modules without any manual reactivation on the host agents.

Hello,

PCM Dashboard is already doing this. Try it out. You need to have the target computer online tho.

Paul.

Hello,

I myself am monitoring a proliant server too. I think it's possible to get controller's status using a simple S.M.A.R.T. query on the device itself, however this is not supported by PCM at this moment.

As for HP ILM it can be monitored because it has SNMP trapping features however this is not supported by PCM either.

As for ILO2 support it's a good feature, but I'm not sure if it would be a great success for PCM to add it because very few user have HP Proliant servers. I think it will only be possible once PCM has public API available and someone will make a third party addon for it.

As far as I know HP uses custom firmware with custom types of drivers for their equipment. PCM is all about generic features that can work on all types of clients not limited to the ones that have a specific brand. You can use PCM to get some stuff too if you find some custom apps that return or write the result in files then you use PCM to read those files.

At the time of downtime if you have remote access to the computer, can you try connection with telnet to the server to see if there is a connection problem?

terminal ws18.pulseway.com 443

If you get a timeout then the problem is network overflow or worse.

For now, what I basicly like to do is check if the Microsoft Security Essentials scheduled task (update signatures and quick scan for viruses) installed on all 25 PCs (Win7) gives me errors.

What errors are you experiencing?

Is this the trick to check if any scheduled task had some errors? I mean with event notifications. But what if I just need to check if a scheduled task has run?

I think it's possible to add a last run indicator on each schedueled task, but you need to create a feature request post in the forum or email support.

I'd also like to check (if possible) the Microsoft Security Essentials real time threat. Do I need to check the process or still the event log?

I think it generates and event but I need to test it out myself.

To check the hdd status, for now, do I need to schedule a task to scan the hdd and check the event log for errors?

If Microsoft Security Essentials leaves a scan log in the Event Log yes, this could work.

Paul.

Make sure that the service is online and he has access to the internet on port 443. Try this command on windows xp command prompt:

telnet ws18.pulseway.com 443

If you see a blank window with a blinking cursor then everything works on your side, however if you get a Connection Timeout error your firewall / network administrator is blocking traffic.

A server is offline event will only fire in the event of network connectivity problems between the Host application and the remote server for more than one minute. The strange thing is that it does not show offline on your mobile application. The information you provided is not enough for a complete understanding of the situation:

• Do you get a server is offline PUSH notification at the time of the problem?
  
• Does that machine happen to perform any other network problems with other services?
  
• Have you tried the web interface of pc monitor to see how is that machine showing up?
  

If this is indeed a Dashboard bug I believe that it shouldn't be limited to one customer, I've been using the Dashboard app too with no problems so far for 4 servers.

Hello,

I've been thinking these days about a way to know the latency between the host computer and the end device, this feature can be useful in identifying lag spikes and network functionality between a monitored server and mobile device's network (the one you're testing). This can be performed in a series of ping tests between the host and mobile's network. This can be troublesome if the router or firewal on mobile's end is blocking ICMP requests.

Let me know what you think about it. This would be a great tool when you need to connect vpn clients in a new network to know how bad it will work .

Paul.