[Upgrading from Free to Pro - Getting error 106]

Hi @it4hoomanz,

We're making changes to the plans to be more accessible for everyone. Please PM me how many systems you're looking to monitor.

-Paul

[RDP vs Pulseway]

Hi there,

Pulseway doesn't interfere with the remote desktop services as it doesn't rely on the RDP protocol to control the computer. We use a proprietary protocol which doesn't consume CALs for remote sessions.

-Paul

[Can't login to Android]

I've sent you a PM.

-Paul

[Poor technical support from Pulseway?]

Hi @snowstorm,

Are you experiencing the same issue? If so, please contact support@pulseway.com and our technicians will assist you.

-Paul

[Support for latest Microsoft SQL Server versions]

Hi there,

Can you please add this to our feature tracker over here: https://pulseway.featureupvote.com?

Thank you,

-Paul

[Can't login to Android]

Sorry, it's called Use Dedicated Server. The dedicated server is the instance name of your Pulseway instance like company.pulseway.com or the FQDN of your on-prem server.

-Paul

[Can't login to Android]

Hi Bjarne,

Make sure that you enter the Team instance name in the Custom Server box too.

-Paul

[Maintenance mode]

32 minutes ago, Kirsten said:

Thanks Paul. Yes I am aware of the policy settings, but as above, not all servers are rebooted in the same maintenance window. Would we need to log into each server and manually change each window for each server or can we script it?

You can configure one system with the schedule you want and you can script the registry changes from HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\MaintenanceSchedule. You can also remotely edit the configuration of online windows systems through the Pulseway Dashboard desktop app.

-Paul

[Maintenance mode]

Hi Kirsten,

There sure are. In the other settings of policies you can set up maintenance windows but this feature is also available in the Pulseway Manager under the Settings ->  Maintenance Schedule tab.

-Paul

[a certain process load of 70%]

10 minutes ago, Ruckstuhl-Itec said:

the trigger high CPU exists but where can I adjust the percentage approach?

This is configurable through a policy on the webapp or directly on the agent through the Pulseway Manager under the Notifications -> Performance tab.

-Paul

[a certain process load of 70%]

Hi Luca,

Yes, you'd need a high CPU notification configured to 68% to allow some margin of error and then on the workflow side to check if the top process file name matches the one you're targeting then to restart the target service. Otherwise to call "Send Alert" action to normally send the push / email notification.

-Paul

[How do I setup MySQL localhost for pulseway?]

Hi @Mystik01,

Pulseway doesn't have an integration with MySQL at this time. The integration in the screenshot is for Microsoft SQL Server.

-Paul

[Pulseway Service Starts Itself]

Hi there,

There's a watchdog scheduled task that starts the Pulseway service again, feel free to disable it but if you delete it then Pulseway will start it again.

-Paul

[Starting to write a new plugin]

Hi there,

Yes, thank you for the reminder. We've queued the change and it will be resolved soon.

-Paul

[Installing Pulseway App on Windows 10 fails due to app "might be unsafe"]

Hi Larz,

Probably you're trying to install Pulseway on a domain joined computer and it's conflicting with a GPO you have. Just install it using the basic user interface as the error message tells you:

msiexec /i Pulseway_x64.msi /qb

-Paul

[Is there a way to enable the User Agent from remote?]

Hi Jamie,

You can remotely enable it through PowerShell:

Set-ItemProperty -Path 'HKLM:\Software\MMSOFT Design\PC Monitor' -Name 'DisableUserSessionTask' -Value '0'

-Paul

[Login and renew]

Hi there,

You should be able to renew your subscription from the WebApp under the Billing -> Place Order page (direct link: https://my.pulseway.com/main/subscription/manage). Let me know how it goes.

-Paul

[PSA / RMM ticket time entry bug]

Hi @MrNaz,

Thanks for the report. We have identified the problem and this will be resolved in the next release coming out next week.

-Paul

[Ticket notes contain HTML when created in RMM]

Hello @MrNaz,

Thank you for the report. We have identified the problem and we're working on a fix. The fix will be included in the next release which is due to be out next week.

-Paul

[Mobile application login error]

Hi Renier,

Make sure you tick the use custom server and enter the Pulseway instance name in the server address bellow.

-Paul

["Start Remote Control Session" Grayed Out]

21 hours ago, Sonny said:

hi i would like to test remote desktop i already have test account, let me know if this is okay for trial, Thanks

Hey Sonny,

I've activated the trial subscription for 2 weeks. Enjoy !

-Paul

[Uninstall Pulseway from a Mac OSX]

Hi @TCTS,

You can avoid having to type in those commands by simply opening the Pulseway app and going into the About -> Uninstall tabs and from there there's an uninstall button that will run the commands for you.

-Paul

[Can't Install Pulseway Agent]

Hi there,

Please run the installer with verbose logging and attach the logs:

msiexec /i Pulseway_x64.msi /l*v install.log

-Paul

[Should we still disable HDD monitoring on production servers?]

Hi there,

This is for HDD temperature sensor monitoring, the original post is here:

This will prevent some backup software from creating VSS snapshots, yes, you should still disable it if you see problems with your backup software.

-Paul

[How to create GUI pop up message via Power Shell..]

You could use the msg command:

msg * "Your message goes here"

-Paul