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Pulseway 9.14 🔥

General

General discussions about using Pulseway PSA

  1. We have noticed that the notifications from machine through the RMM are just creating new tickets on each occasion when this is a duplicate notification, is this intended? Without the ability to merge tickets we have to manage these manually, on which note can we have a merge option please? Thanks Craig

    • 1 reply
    • 3k views
  2. Started by redwolf1,

    Is there anyway to see running timers on tickets? This is especially important when working multiple tickets and/or if you just have to navigate away from the ticket for some reason.

    • 3 replies
    • 2.7k views
  3. Started by Martin_T,

    Hi guys, Is there any way to allow user-submitted tickets via a web-form or something on our website that would automatically map the appropriate fields within the PSA & assign it to the correct customer? I'd like to allow the end-users of the various businesses we look after to be able to create their own tickets directly from our website. Cheers, Martin