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Running timers?


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Before you start a timer you should change the status for the ticket to 'In Progress', assign this ticket to yourself and then start a timer. So if you navigate away from this ticket, then you can search for it by the status, from Home -> My Tickets.

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I may have lots of "In Progress" tickets open for days at a time.  Just because the ticket is "In Progress" doesn't mean a timer should be running.  In any event, it would much better if tickets with running timers were clearly differentiated.  It would be nice to see the how much time has accumulated at a glance too.

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