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Auto Assign Tickets

Currently as an MSP of one (1), I need all the tickets for my clients assigned to me rather than having to go in and edit each ticket.  Is this possible?

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  • Staff

Hi,

In order to do this, you will need to configure the workflow from the Admin section -> Business Process -> Workflow -> New -> and configure it to assign all the tickets to you (create a Trigger - Created By: AnyOne and Update - Primary Technician: select your account)

 

  • Author

Thank you Chris.  I see what i can do there.

 

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