General

Hi, Is it possible to configure PC Monitor to send an email notification when a connection on a certain port in established, for example when an RDP or FTP session is established

Pulseway Masterclass - AUG 29th | 10AM EST | 2PM GMT | 3PM DUB Hey Everyone, Join us on August 29th for our live RMM masterclass where we will be taking you through how Pulseway RMM can help tackle any task, from Automation to Patch Management! You can save your seat here And be sure to bring any an all questions as we will also have a live Q&A session too!

I've lost access to my account as my phone where I had my 2FA backup code was destroyed. Is it possible to restore access to my account?

Hi Everyone, So as of today Pulseway 9.7 will be available for all Pulseway customers and we cant wait for you all to test it out! With 9.7 our main aim was to enable users to do more with less clicks, making it even easier for you to manage your IT environment and saving you time and money. With that being said lets dive into the power that Pulseway 9.7 offers! 1. Patch Management Like Never Before: Enhanced Approval Workflow: Dive into our new Patch Status page where you can approve, reject, or simply stare in awe at the neatly categorized patches—now with tabs for Pending, Approved, Rejected, or All Patches. Detailed Insights: Every patch now …

Hello there, I am new to using Pulseway for managing IT infrastructure remotely; and I am looking to optimize my use of the platform to enhance efficiency and effectiveness in my role. I am managing a mid sized network of servers and workstations across multiple locations. I have set up basic monitoring and notifications; but I am excited to delve deeper into Pulseways capabilities; particularly in automating routine tasks; enhancing security; and improving system performance. Could anyone share their experiences or best practices in the following areas? What are some effective automation workflows you have implemented using Pulseways automation featur…

Hello there, This is my first post after just joining this discussion, so please forgive me and provide kind assistance if I have posted to the wrong subsection. I am new here but a real enthusiast and loving😍 this community so far. I have a background in teaching coding and in education and feel I could help with documentation, at least for starters. As a new member in this forum and wish to share and gain some knowledge. I am looking forward to create my own discussion to resolve my query and gain some knowledge though I have taken part in various discussion which is definitely helped me a lot. Also in what category should be taken depends on what fa…

Hej pulseway Is it possible to be allowed to use pulseway for private use I have 3 small devices right now that I would like to monitor as well as a lot of network equipment I currently have pulsway via my school user and have registered my private gmail for it and use it as main. Do you have a private solution or is it possible to transfer that server to my gmail? would like to pay for service if possible?

Hello! I'm trying to monitor and display printer supply levels using SNMP. I have a Lexmark printer configured, but I can't see the supply levels as I can in another web tool I was using. I'd also like to know how to generate alerts for all my printer types for out-of-paper, paper jam, toner out, imaging unit out, etc.

Hi! After my move to another place and my computer crashed and now using an old backup i have restored the internal ip adresses but still i can't start my to attached computers from my mobile app. I've tried to register the system all over again without any progress at all. Why can i turn off but not on? ToddeSwe

I am a new Pulseway user and looking to change the number of notifications that I am receiving. Where do I go to change the notification levels? Example .... I am getting Normal Priority alerts and do not need them to come throgh. Thank you

Hello everyone, We would like to inform that on Saturday, June 22, between 12:00 am - 4:00 am ET, we will be conducting scheduled maintenance to upgrade our servers. During this period, you may experience some minimal downtime as our servers will be upgrading. Thank you for your understanding and cooperation. Pulseway Team

We recently purchased Pulseway for our organization, and we are looking to maximize its potential, particularly in utilizing the Client Service Portal. Could you provide us with examples or guidance on how to effectively use the Client Service Portal? Our goal is to enable users to solve basic problems on their own. Any documentation, tutorials, or best practices you can share would be greatly appreciated. Thank you for your assistance.

Pulseway 9.6 is Here to Transform Your IT Management! 🚀 Get ready to scale your IT operations with Pulseway's latest release, version 9.6! We're bringing greater control and extended capabilities over a vast array of devices, making your IT management smoother than ever. Here's what's new: 👀 Enhanced Device Monitoring: SNMP Monitoring: Set alerts based on value changes, introducing Context Targeting within root Policies for precise tracking. Service Monitoring: Notifications for missing services on Windows agents, with updates for other platforms coming soon! 🔧 Robust Patch Management: Stay informed with notifications for pending patches, …

Hi, we seem to randomly lose the ability to remote onto machines. This is both from the desktop and web client of PW. Where should i be lookong to get a log a troubleshoot this issue? I get a failed to Establish the session."

Hey, PW does not work while it asks for renewal of the subscription, the subscription is auto renewal and auto pay - I got an invoice indicting it is payed. I had difficulties opening a ticket, I got it going via email - I still do not have a ticket number and I can not find where I can manage this ticket - please help. It is two weeks now with PW down !

I know how to rename the agent name (not computer name) from the computer itself, but how do I do it without physically accessing that machine (using web app)? Thanks.

I have a policy that installs security updates and I always get this error message Error during patching process. OS patching failed: 0x80070437: The account specified for this service is different than the account specified for other services that run in this process. (Exception von HRESULT: 0x80070437)

Just getting mfa loop request on cellphone but not able to login.

Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan

Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan

Pulseway seems to be down currently? Any ETA on when it will be back up?

Hello! I just wanted to ask if there's any way to setup pulseway for personal use (Home use)??

Hello everyone, We would like to inform that on Saturday, April 20, between 12:00 am - 4:00 am ET, we will be conducting scheduled maintenance to upgrade our servers. During this period, you may experience some minimal downtime as our servers will be upgrading. Thank you for your understanding and cooperation. Pulseway Team

I started 3pp on a server, I get an error message "Error during patching process 3PP patching failed: Log file 'C:\Program Files\Pulseway\Patch\scan_results\scan_YJ4VO4.json' not found." I don't have this folder on the server what could be the problem

I've been asked if it's possible to enable the option for receiving other Microsoft products in Windows Update. I looked at Pulseway's OS patch configuration and don't see an option for this. If I were to enable this option via registry/GPO, when Pulseway does OS updates would it also fetch the updates that this registry key/GPO would enable, or does it ignore those updates entirely?